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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Sailing items disappeared from my eBay listings

All my 11 Sailing items disappeared from my eBay listings

Promoted Auctions

very frustrated that eBay didn't roll out the "promoted listings standard" for auctions at the same time as buy it now items...small guys cannot compete with the big guys anymore i see...

Why do some sub categories exist for others but not when I list...

I'm not sure if this is just me or I'm doing something wrong (after 20 years) - I look up an item that is similar to something I want to list and I see in another sellers listing, at the top where it shows the categories, it has a category that doesn...

why was I charged a "Special Duration Fee?"

Ebay charged $1 Special Duration Fee on several of my listings. why

Don't you just love it when...

...a user asks you a question on an item they have no intention on buying? Example:-"HeLLo, R tHeR nE fLaWz w/ ThIs ShIRt?"-Well the description says its in great condition but whatever, they just want to make sure. Thats fine-*walk down to my baseme...

Hacked and Scammed by a buyer

A "buyer" hacked into my ebay account, sent himself a $1000.00 discount. I wasn't familiar with the entire "discount" as I explained it to the eBay rep. After hours and hours of explanations, there is still no resolve. I am not an "experienced" selle...

goods sold to singapore, buyer or seller pay tax GST?

hijust wondering who should bear the taxnormally from my understanding is the importer (buyer) bear all kind of taxes

Flows in eBay's policy of reversing feedbacks ( the 30 days rule)

The buyer never messaged me about the alleged issue -he just posted a Negative feedback I did find out on his negative incidentally noticing that my selling score dropped witch was well after 30 days after that feed back was left. eBay did not notify...

Lots of recent buyers with bad addresses

In the past few weeks, I've had many buyers with low feedback scores purchase small items ($1 shipping included) and the items are returned with "unable to deliver". I've contacted several of the buyers asking for updated addresses, and they haven't ...

Coupon Summary Shows no Sales but Still get charged the seller contribution

I've participated in a few of the ebay partly funded coupon promotions and finally found the coupon summary page recently and noticed for the currently running promotion it shows no sales and no coupon value so I thought that's good I can save money ...

Excess listings for one item appearing without input from me

I recently listed a few books on ebay after a long hiatus and doing only Amazon. It is just not like the old half.com now and seems hard to control. Excess listings for one item are appearing and I am having trouble deleting them. I would rather do f...

returning an item

i am trying to return an item. so,,, i go to purchase history and click on more actions/return this item. then i click on item is defective, then next. then i fill in the box message to seller. /// then i want to continue but there is no "next" or no...

International selling and specific country exclusions.

Specifically I'm wondering where the settings are to include or exclude certain countries. I recently had two buyers from countries I'm happy to sell to contact me that they couldn't 'buy it now'. They were fro Germany and England. At some point year...

Yes. There is something going on with Ebay algorithm. Where is my promoted listing?

I keep reading posts about poor sales, listings not showing up, and questions about promoted listings. Where is the Ebay I used to know? Where your listings appear for buyers to see. Where promoted listings are listed first? What are you doing Ebay?I...

Resolved! My offer got accepted, I paid, but someone else got the item

I took advantage of a seller's make an offer, got accepted and paid. Next thing I know I am getting my payment refunded and an item I did not order arrives at my house. Seller says she made a mistake and sent the wrong item. So I said can I still get...