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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

someway to avoid "item you selected has ended, but we found something similar" completed listings?

When looking at completed listings is there someway to bypass the useless " The item you selected has ended, but we found something similar." redirect? clicking the "view original listing" may not seem like much effort but I'm currently looking up ov...

Looks like the Display/Store Ads Beta is rolling out

To see if you have this, check your Seller Hub>Store Tab> IF you have this, you will see--- in the left column, under "Promote Stores" --- "Set up Store Ads" (NEW). Click that, and you'll see this: And you can go from there to set up your campaign, s...

Resolved! Sales

Experiencing lower sales this year....anyone else? Know it's tax time...

Best offer glitch

Hi everyone, I’ve had some issues with best offer process lately. Usually, when I accept an offer, I receive an alert instantly saying that my item has sold and waiting for payment. For the past week, after accepting an offer, I don’t get this « item...

Can’t see feedback why

I’ve just sold an iPad the buyer has 853 in brackets but can’t read any comments on feedback? When I’ve sent the invoice the invoice address is to a storage unit what do I do?

Resolved! eBay overcharging state sales tax

I just sold an item for $149 and am in Michigan where the state sales tax is 6%. I do not live in a county or city that charges an additional tax. On the transaction details page, it shows eBay collected sales tax of $12.29, which is 8.25% of $149. I...

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Resolved! sent wrong item

I mailed the wrong item to a customer. I reached out to her to let her know. I've already purchased another shipping label to send her her item. How do we make an exchange. I told her to open a return so I can send her a return label for the wrong it...

Sellers with the same product driving up the price on my auction?

Has anyone ever had an auction with multiple 0 feedback users driving up the price of their auction? The only reason I can think of is that I'm selling an item that is new and a few other people are also selling. I imagine they would want to drive up...

feedback score

Hi therei have been selling on ebay since 2022.i have sold over 500 items.Not everyone leaves feedback.out of all sales i had only 2 negative feedback.one of this was in the last 12 months.how come i have only %91.7 feedback score?

Resolved! Can't Use Sell Similar of a fixed price listing to creat an auction listing

There has always been a box to deselect Immediate Pay Required when using sell similar to create an auction listing (I think). Today I looked EVERYWHERE and there seems to be none.

Buyer claims the item not as described

I had a customer message me after receiving the pants that they were not grey, but are khaki. However, in my listing, as well as description, I have that they are grey. I took 7 different angles of these pants and in every angle they are grey. Howeve...

eBay Business account

Please how can I change my eBay individual account to a business account. I've tried going to account and then personal information but nothing like change account is there please how can I do this. I need recent answers

Resolved! Top Rated Seller grace period notice

I received an email from eBay today saying my status did not meet one of the requirements to remain Top Rated Seller and that eBay is giving me a grace period to May 20th to improve. I logged into my account and as of March 20th my Feb level was Top ...

Resolved! If accepted a return can I offer to refund half price if buyer keeps item

Is it too late to offer buyer half their money back if they keep the item . I have accepted return but not printed return label.

Resolved! Does anyone know how a buyer contacts EIS when item not ever delivered or shipped?

As the title says, I have a buyer in France that purchased through EIS. Last Est Delivery to them was to be Apr 15. Tracking only shows me that it was 'delivered' to the hub in Illinois. I would like to help customer contact them. TIA