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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

How to change my ebay seller account from individual to business?

How to change my ebay seller account from individual to business?I can see it in my account type but there is no edit option. What to do?

Downgraded store from Anchor to Premium on May 1st. Substantial drop in sales as of May 1st.

Can anyone confirm the relationship between store subscription level vs. visibility and traffic/sales? We've had an Anchor Store subscription for 8 or 9 years and decided to downgrade to Premium as of May 1st.Since then we've seen a substantial drop ...

Non-promoted listings link disappears

I normally promote all my listings. However recently I've noticed that eBay has removed the link that shows all my listings that are not promoted. This is something I had used regularly since promoted listing started. My only take away from this is e...

'Buy it Now' Button is Not Active

After my first order, I received negative feedback and after that, when I tried to list the product, it asked me to enter the price as an auction. How can I activate the 'buy it now' button again? I just want to sell it with the 'buy it now' button. ...

Sales almost nothing

Has anybody experienced a tremendous drop in sales over the last two months?"

Resolved! What to do when ebay does nothing to stop fraud.

Buyer recieved the item. Tracking and his emails prove it. Then he told ebay they didn't. So ebay sent him his money back. He won't return the item. Many back and forth with ebay but no resolution for months. They admitted he received it and got his ...

ebay promoted listing ad fee is not refunded when you accept cancellation

Hello everyone,Some buyer bought item from my shop, paid for it and the same day he asked for cancel. However if I cancel it, ebay wants me to pay promoted listing ad fee. Is it possible somehow to get it credited? As the transaction wasn't made (req...

Listing descriptions go bonkers when checking with preview

I have had several of my listing descriptions jumble all the information from what I originally wrote; juxtaposing terms and generally making a mess that is unreadable. I have tried erasing all the text and starting over, I have deleted the HTML code...

Fine vs Fashion Jewelry "Policy Violations"

This is more of a rant than question. This month I've had ebay ending a few listings because of "Your listing didn't follow our Jewelry policy. Fine jewelry and fashion jewelry must be listed in the correct category."There is someone at ebay who clea...

sent product but shipping not updating

I sent a product to the customer several days ago, but it isnt showing as shipped in the system. Also, a different product was mailed out the same day as a seperate order, and the one order shows an update in shipping and not the other

USPS Ground Advantage slowdown causing multiple late shipment defects.

I've noticed that USPS Ground Advantage over the past 45 days or so is sometimes taking 8-9 days in some cases to be delivered causing my late shipment rate to vault above 3%. It would be my hope that eBay starts taking notice of this. I've always fe...

eBay removed my listing saying it’s counterfeit I don’t sell counterfeit items at all

I have been selling on eBay for 3 years now and they have taken some items down saying it was counterfeit I get my items from a government auction that by law can’t even sell me counterfeit items eBay can’t even help me when I talked to them I told t...

MC011 We restricted your account

Hi guys. Please advise how to properly protect your account. In general, my account is 1.5 years old. Sold in the categories MP3 players, guitar pedals, audio equipment. the cost of sold lots varied from $60 to $300. About two months ago I decided to...

Why did I get denied to be a permitted seller?

I'm a registered business that sells all kinds of vaping products and I don't know the reason to why I got denied the application. There's lots of businesses on here selling all sorts of vaping products so why can't my business?

Ebay Support Not helping

I had a buyer dispute a high value item because USPS lost the item. Buyer opened a case and won. Then a few days later the item was delivered. I appealed the case and I was denied. I contacted support and ebay support reassured me that I will get my ...