mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@robbie31415 wrote:I don't think it's possible to lose TRS due to 1 bad transaction.
That transaction might have set you over the edge, but it wasn't from it only.
You are absolutely correct. No one transaction can cause the loss of TRS.
@kds99 wrote:Sorry, I wasn't perfectly clear - I had about 6 transactions (postcards) in one package.
That still would not have cause it unless there were other problematic transactions too because that was ONE buyer for those 6 transactions. Ebay doesn't allow one buyer to cause that much havoc on a seller.
@kds99 wrote:I didn't lose it due to buyer havoc, but due to the lack of a tracking number. In this case the same tracking number 6 times, one for each transaction (order).
it wouldn't matter if the buyer purchased 25 items from you. In the evaluation of the stats, a single buyer even with 25 transactions is counted ONCE.
Fabric Revolutions – small business | ||
Fabric Revolutions is a popular handcraft store on eBay with a lot of loyal customers. One day the manager found a damaged bolt of fabric but didn't get a chance to update their listing until the following day. In the meantime, two buyers had bought from the listing. One was the coordinator of a virtual sewing club, so they had placed multiple orders to be sent separately to each of their participants. | ||
Evaluation period | 3 months (1,000 transactions) | |
Cases closed without seller resolution | 0 |
This is less than 2, and less than 0.3% of transactions. |
Transaction defect rate
| 2.5%
Unique buyers: 2 |
Although this is more than 2% of transactions, it doesn't affect the seller rating because there are fewer than 4 buyers involved. |
Late shipment rate | 0.8% |
There are no minimum requirements for late shipment rate. |
Seller level | Above Standard |
Fair evaluation, seller protections and appeals
Our seller standards are in place to protect the interests of all users, and our evaluations are intended to look at your performance as a whole. We don't want your seller level to be skewed by just one unfortunate transaction or difficult buyer, and we want you to be able to focus on providing great service to trustworthy, reliable customers.
Fair evaluation
To evaluate your overall performance as accurately and fairly as possible:
- We adjust the evaluation period according to how much you sell to make sure we're getting a fair sample (see How we calculate your seller level)
- We only count transactions where the buyer has paid
- There can only be one defect per transaction
- For your transaction defect and late shipment rates, we take into account how many unique buyers are involved
https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347
@nobody*s_perfect wrote:I checked one of your listings, and it said that "Buyer pays return shipping." To show the TR-Plus badge on a listing, the seller must offer 30-day free returns. You might also want to check up on the specifics for international sales.
https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347#section3
They also have some that have a no return policy, which also doesn't qualify for TRS+.
