I had a customer purchase two items from me that the measurements were clearly listed in the decription .the size was a jr.the buyer sent me numeorous messages informing that she wanted a refund and wanted us to pay for the shipping.I refused.the buyer started sending us thretening messages stating that she wanted the refund and did not have time time to return the items and we did not give her a refund she would open us a case against us.A case was opened and ebay decided one item in her favor and one item in my favor even tho they were the exact same item in the exact same size.She harrased us so much by saying she was going to take us to small claims court if she did not get her money back she sent us over 40 messages! so even after the case was closed I gave the buyer the funds back for both items. Not only did she get to keep our items,ebay reinbursted her for one item she also got to keep our merchandise.To top it off she had the nerve to leave negative feedback!But here is the icing on the cake...a week later our ebay store was restricted for almost 3 months because of this incident!Ebay informed me that there was absolutely nothing that they could do.After calling them over 30 times to resolve this issue and begging them to please read all this buyers threntening messages to us about how she clearly states she wanted the refund and wasnt going to return our items ebay disregarded us completely! Our store went down from listing 1500 a month and having numerous sales to only being able to list under 400 and barely any sales.This has been dragging on for over 3 months.This was a wake up call that for us that ebay is no better than the shady buyer who ran this scam on us.No wonder more ebay sellers and starting to become former ebay sellers and pulling their items off their site or closing their stores down permanantly buy selling their items on other sites.I long for the day that we will be in line soon to be able to do the same thing.
