Review Removal Policy

[iaulle2]

Hypothetically, if I sell an item and get a bad review due to a bad employee and I fire the employee afterwards, will eBay remove the negative review?

[robbie31415]

lol if you could I'm sure a lot of people would hypothetically be firing a lot of non existent employees.

[iaulle2]

Not if you give sufficient documentation to prove the existence of the employee in question.

[nobody*s_perfect]

No, they will not.

[albertabrightalberta]

---

@iaulle2 wrote:

Hypothetically, if I sell an item and get a bad review due to a bad employee and I fire the employee afterwards, will eBay remove the negative review?

---

Nope! 

[robbie31415 · Accepted solution]

The answer is no.

Every employee you hire represents your company. If you hire a bad employee that's on you. Your company caused a negative buying experience and negative feedback may follow.

[iaulle2]

What are the reasons you remove reviews for, besides personal threats and fowl language? (By the way that's not a typo, I own chickens. 😎) 

[robbie31415]

The way I get negative feedback removed is by offering free returns policy and begging for them to return.

Even if want to refund them without return, I still ask them to open the return and refund in full inside the return.

Never refund outside of a return because that leaves for being out money and possible negative feedback.

eBay leaves 'outside of your control' as an option, but honestly unless you have a super compelling case it might get denied.

Like if a customer asks you to cancel the order and you cancel it and they complain in feedback that you cancelled it.

This has some more information on feedback.

https://www.ebay.com/help/policies/feedback-policies/feedback-policies?id=4208

And if you weren't aware this link to write your case to have it removed.

https://www.ebay.com/sellerhelp/feedback

[iamalwaysright]

---

@robbie31415 wrote:

lol if you could I'm sure a lot of people would hypothetically be firing a lot of non existent employees.

---

I would fire and rehire my employee like hundreds of times for every negative I get. That way I’ll have 100% positive feedback lol.

[robbie31415]

Would probably be worth outsourcing for an unlimited supply of people to fire for cheap. 😄

[adamcartwright]

@iaulle2 Curious what makes you think ebay would possibly do that?

[chapeau-noir]

Only if you have that employee burned at the stake.

[ebooksdiva]

No, sorry. Negative feedback is a buyers opinion of the transaction.

Getting rid of an employee won't change anything about your businesses feedback. 

[iaulle2]

Thanks, this is really helpful info!