Cursing isn't going to help you. If you chat with eBay, just type "agent" into the chat and it should offer you a callback or a live chat, depending on availability. This is one of the rare cases you'll have to do that, and we can't really help here, but it is possible to reach a real person.
You can also use Facebook or Twitter. I always use Facebook, I've had better results with the eBay reps there. The link is http://www.facebook.com/ebayforbusiness
(you'll be talking to eBay employees, just via Facebook, not talking to Facebook employees)
