@downunder-61 wrote:
I know right? But in saying that those chats seemed pretty useless each time I read them.
I would love to start a poll asking just how many members issues on those chats were:
a. Actually receiving help/update/info later, as promised in the chat?
b. Was anything at all able to be answered by the chat rep's?
c. Resolved at all, or just ignored as usual?
d. Actually passed on to the relevant team?
e. Any response from so called ''relevant team'' later?
And as to d. Why would questions have to be passed on at all? When they changed it, I was led to believe the weekly chat ended so the monthly chat could have ''experts'' responding (I know) LMAO
It is like seller's have got the plague the way eBay avoids them......
@downunder-61 "It is like seller's have got the plague the way eBay avoids them" - you've got that right!
Absolutely the chat had become pretty useless...some might even wonder if that could have been by design. 😉
We've been discussing that very thing in another thread this week while we were waiting for answers about the fate of the chat.
https://community.ebay.com/t5/Selling/February-monthly-chat/m-p/34288548/highlight/true#M2355207
If the powers that be try to use waning seller interest/participation as a "reason" for why they are pulling back on this particular avenue for engagement, I hope at the very least people won't fall for that line that easily.
I firmly believe lack of usefulness or waning participation is not an accident. As we are so often told around here, "it is working as intended."
Even trying to take the most charitable view of things and assuming this wasn't the intended result- this is the very predictable outcome of moving from a weekly open chat to monthly limited topic chats and many other changes that have been implemented to the community in the last few years.
Long ago perma-ban purges to more recent (last few years) changes including chat schedules, official staff interactions becoming few and far between, heavy handed and uneven moderation and more have set the tone and course for what the community has become - and those are all things within eBay's direct control.
I see it a lot like much of the criticism a certain occasional world's richest man gets for what has become of Twitter - that platform (for better or worse) is largely a reflection of decisions current ownership has made just as this forum, any usefulness it may or may not have, and eBay's seller engagement overall is reflective of eBay management's priorities, internal policies, and strategic decision-making - or lack thereof.
I simply cannot take any platitude about seller engagement from eBay seriously as long as they continue down this path.
As @simply-the-best-for-you so aptly put it in that thread "Honestly, it's just feeling like an afterthought for eBay these days...It's hard to feel valued, when you feel like an afterthought."
