How do you get a refund from UPS for a damaged item.

[dopey50]

April 23 I mailed an item that was received broken.   Once the tracking number was on the UPS web side I tried to file a claim.  It keeps telling me that I can't file a claim at this time.  I only have 60 days to file a claim.  I have contacted the UPS where I dropped it off and they can't help.  Gave me a number to call which is just a recording.  No Humans.  

Any ideas would be appreciated.

[caldreamer]

Check weblink below and at the bottom of the page it explains how to file UPS claim.

https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=3&pos=1&query=Shippin...

[evelyb30]

But don't get your hopes up.  I've heard nothing but horror stories lately about both the USPS and UPS damage claims.  

[12345jamesstamps]

I have UPS stores everywhere where I can walk to.

I suggest going to a UPS Store to see what can be done.

Refunds work for items lost in the mail. 

Something damaged in the mail is not easy to get a refund. They usually tell you it wasn't packed correctly.

[frankenhobbit]

When I see posts like this, I usually believe the item was improperly packed.

However

OP appears to sell a lot of fragile products and has 100% feedback with a lot of sold items. So, I'm going to go with the probability that the item was packed correctly.

I've heard the carriers can be hard to make a damage claim correctly, but wishing you luck.

[evelyb30]

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@frankenhobbit wrote:

When I see posts like this, I usually believe the item was improperly packed.

However

OP appears to sell a lot of fragile products and has 100% feedback with a lot of sold items. So, I'm going to go with the probability that the item was packed correctly.

I've heard the carriers can be hard to make a damage claim correctly, but wishing you luck.

---

They've been known to claim improper packaging even if the package has tire marks on it.  Apparently you're supposed to use an inch-thick steel box now with NASCAR restraints inside. 

[orangehound]

It is not impossible to get an insurance claim approved.  I had one approved, but the box was punctured. 

But for fragile items, packed well or not?  I've not seen anyone with success in several years.  I don't even try.