First ebay sale. Tracking shows delived/signed. Buyer claiming "item not received"

[mecca.19o4]

Hi, I recently had my first ebay sale, item was sold for $850 so it's not something I can just brush off and refund the money to avoid dealing with a claim or whatever ebay does for these situations if the buyer takes it to that extent.  As of right now, he just sent a request asking if I shipped the item because it says delivered, but he hasn't received it.  FedEx site/tracking shows delivered and signed, the signature FedEx has on file also shows the buyers name, I find it odd that he's claiming it wasn't delivered with all that proof.  I mean, what else could've happened?  Did the driver go to a different address and someone knew his name and or looked at the label and forged his signature?  Hopefully it's something that can be solved properly.

I sent a message back letting him know that it was shipped and delivered, that it required a signature, shows it was signed by him and I have proof of all this through FedEx.

Any help/advice on this situation is appreciated!

[lja440]

---

@brianhowell38 wrote:

Looks like this is resolved, but 100% on FedEx, if they deliver to wrong address and have driver sign.  Delivery signature means to the buyer.  You can also ask buyer if OK to ship to FedEx center, where they must sign.  Very helpful if you take pictures of the item before packaging to show condition, or better, a movie.  Take pictures of the box and label.  Ebay is not helpful if you have scammer buyer.  

---

Pictures or a "movie" wont get you anything. It does not matter the condition of the item you ship it matters the condition of the item THEY RECEIVE.

[lja440]

---

@mecca.19o4 wrote:
Well, here we go again. Buyer confirmed he received the item through our eBay case and it was closed on my favor, but now he opened a PayPal case today saying the same **bleep** about “not receiving the item”. You guys got any tips on handling this again with PP?

---

That's what I thought they would do. Reply with the same information and add a note that the buyer confirmed with eBay that they received the item.

[brianhowell38]

Im fine with that. My items are insured. I’ll have evidence how it left and they’ll have evidence how it arrived. Shipper pays for damage.

My point is the item was shipped by me packaged to prevent damage and with all parts. It was returned by the Buyer without packaging, not protected and missing items. Even if the Buyer insured the item the shipper wont honor a claim when a fragile item is literally thrown in a cardboard box, unwrapped and unpadded. Shipper wont honor any claim for parts the Buyer didnt include. Ebay could have cared less. I received my item. Suitable to be thrown away. 

[femmefan1946]

and he says it shows delivered, but hasn't received anything.

If it shows delivered, the seller is protected.

[dtexley3]

@mecca.19o4   Same as eBay, upload the tracking number to the case, call and get it closed. 

Not saying this buyer is a scammer, they may be a legitimate victim of porch pirates or bad FedEx driver.  So do send a polite email with tips on locating their package, including THEM contacting FedEx so the local driver can be contacted for info.   (More likely they are a scammer trying to rip off a new buyer, but benefit of the doubt and all).

Now, this buyer will likely next try a credit card chargeback which will be handled by Paypal.  Once again the tracking number will get it closed in your favor.   HOWEVER, USPS, FedEx and UPS don't keep their tracking available online for the full 180 days that Paypal allows a buyer to wait to make a claim.  Download screenshots of the tracking information and file it where you can find it for the next 6 months!

[mecca.19o4]

Thanks for that info, I’ve got through with PayPal on a live chat as they didn’t have anyone available for phone due to COVID.  I’ve done the exact same as I did with the eBay case, uploaded tracking, responded to buyer giving suggestions on contacting FedEx etc.  He doesn’t respond, just like he didn’t on eBays case.  PayPal chat said if I want it closed that I need to escalate it so they can intervene since the buyer just opened communication with me to try and have a resolution between us.  I think I’ll escalate the case because I need my PayPal and can’t wait almost a month for this guy to just sit it out.

[lja440]

Sounds like you have a good handle on this issue. But I'll second that you should keep the tracking info handy in a computer folder. With the amoun of packages being shipped now it seems like the time the tracking remains avalable has gotten shorter. 

[dtexley3]

@lja440  USPS announced a while back that they shortened the length of time that tracking was available online.  At the same time they also removed the link to request copies of archived tracking.  The also announced an "premium tracking" paid service..... oh wait, that makes it about the money doesn't it?  LOLOLOL.

[luckythewinner]

---

@lja440 wrote:
 Item value $850, and if they would have to refund that also would be $850. So loss would total $1700 not counting shipping if that wasn't included in the sellers posted total.

---

No. 

Before listing the item, the seller had an item worth $850 and no cash.

After losing the case, the seller would have had no item and no cash.

The difference between "before" and "after" is the loss of the $850 item plus the cost of shipping and fees.

The seller did not lose both the item and the money, because at no point was he entitled to possess both. He was only entitled to one or the other.

[joshua24fan]

This package was shipped fedex. How long do they keep tracking history?

[dtexley3]

---

@joshua24fan wrote:
This package was shipped fedex. How long do they keep tracking history?

---

Hmmmm, I do not know.  Therefore, I would archive the history to CYA.

[packitup23]

Sorry maybe I missed something along the way but did they claim item not received w eBay and then item not as described with PayPal??

[mecca.19o4]

No, both are “item not received”

Case is escalated now and I responded with all info and file/screenshot of a couple things. Hopefully they resolve it quick. Wish I could just get it handled on the phone right away like I did with eBay.

[moondogblues]

OP, have you contacted Fedex yourself?

[mecca.19o4]

I haven’t, I’ve only suggested the buyer to do so.