eBay

oemspecialists · ‎09-01-2023

Up until a few days ago Ebay was a great partner in removing unwarranted negative feedback. I never had to use any curtessy removals. Now when an ad specifically states an issue and shows an issue, the buyer can still leave negative feedback for exactly what the ad states. Opinion that goes directly against fact is defamitory and a lie. Ebay needs to go back to helping its sellers. We have been 100% Ebay sellers until now,

marnotom! · ‎09-01-2023

Quite frankly, I don’t see anything in the item description about the condition of this/these specific part(s). The item description seems to be more like a description of the business itself with the note that “it is possible” that whatever they’re selling may have “scratches or imperfections.”

The buyer’s feedback comes off to me as a simple statement of fact that reflects their feelings about the transaction and item. Having said that, someone with those feelings really should get in touch with the seller before leaving feedback.

robbie31415 · ‎09-01-2023

It's confusing for me. You have sold 56, you have 4 avaliable.

Your description says you show detailed images of every product, however the pictures don't seem to show all the quantity you are selling.

The only thing I really see is "may have some scratches" in the listing. Not really mentioned in the condition description.

I could easily see someone buying something that isn't the condition they were expecting.

khetzel · ‎09-01-2023

@marnotom! wrote:

someone with those feelings really should get in touch with the seller before leaving feedback.

eBay forces the buyer to send at least one message to the seller before he can leave negative feedback. Or at least strongly suggests it, maybe there's a way around it.

rugerskick · ‎09-01-2023

Ebay should just really follow its stated seller policies. They still have in their help they will remove unwarranted seller feedback meeting certain criteria.

mam98031 · ‎09-01-2023

@khetzel wrote:
@marnotom! wrote:

someone with those feelings really should get in touch with the seller before leaving feedback.

eBay forces the buyer to send at least one message to the seller before he can leave negative feedback. Or at least strongly suggests it, maybe there's a way around it.

Ebay has never required a buyer reach out to the seller BEFORE they are allowed to leave a negative FB.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mam98031 · ‎09-01-2023

@rugerskick wrote:
Ebay should just really follow its stated seller policies. They still have in their help they will remove unwarranted seller feedback meeting certain criteria.

Why should they remove that? The do remove FB that breaks one of the rules.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

wastingtime101 · ‎09-02-2023

@khetzel wrote:
@marnotom! wrote:
someone with those feelings really should get in touch with the seller before leaving feedback.
eBay forces the buyer to send at least one message to the seller before he can leave negative feedback. Or at least strongly suggests it, maybe there's a way around it.

Buyers are prompted, but not forced, to contact the seller first. At least in the app. I have no idea if eBay rolled it out to the web. Anybody know?

https://www.ebay.com/sellercenter/resources/seller-updates/2022-winter/business

As of Spring last year:

Helping you get ahead of negative feedback in the eBay app

With increased visibility on your feedback, it’s important that your buyers see an accurate picture of your business—not one that’s marred by an unfair negative review.

That’s why, starting in late spring [2022], we’ll be rolling out a simplified way to help you avoid negative feedback. If a buyer starts to leave negative feedback on the eBay app before they’ve contacted you on the eBay platform, we’ll automatically encourage them to reach out to you and give you a chance to resolve the issue first.

We’re also making sure that buyers see a streamlined and friction-free way to contact you before they leave negative feedback on the eBay app, to make it easy for them to reach out to you first.

As we roll this out, it’s a great opportunity to win buyers over and turn a negative experience into a potentially positive review.

GLORIOUS!

wastingtime101 · ‎09-02-2023

@sapphire_studio wrote:
What is a courtesy removal?

@soh.maryl wrote:
What "curtessy" (courtesy?) removals?

Anybody with an anchor store or with concierge service (regardless of volume) got X number of courtesy neg FB removals per year. eBay ended that a couple days ago.

GLORIOUS!

inhawaii · ‎09-02-2023

Does the op really believe that those 33 buyers who left neutrals in the past year are all lying?

Papa Was A Rolling Stone - The Temptations

ci1000 · ‎09-02-2023

kyle@ebay

There are so many variables involved with buyers leaving negative feedback.

I just recently became a victim of a buyer that has a history of leaving negative feedback for a specific type of product? In my case, Tommy Hilfiger Aloha, Hawaiian Shirts. I checked the buyers feedback left for others and he seems to only leave “Fake” … “Not Genuine” negative feedback for this specific type of item. For what it’s worth, the shirt I sold him is authentic.

Everyone needs to do the things they should do….

Request feedback removal

Respond to the negative feedback in a professional way

Block the buyer

Report the buyer for a false claim

Try to contact the buyer

Contact CS which is usually no help but it's on the record…

There is a fine line between an opinion and an accusation. My question is, when does an opinion become an accusation of fraud? Accusations damage sellers reputations.

OPINION: a belief based on experience and on certain facts but not amounting to sure knowledge.

ACCUSATION: A claim that someone has done something wrong or illegal. A charge that someone has committed a fault or crime.

robbie31415 · ‎09-02-2023

Your negative feedback seems inappropriate because it's a statement and the buyer isn't an authority.

However if he added 1 word like 'seems' infront of authentic then it would opinion and appropriate.

Crazy how a singular word changes things. Opinion pieces in the newspaper always make sure they use their opinion wording to avoid lawsuits.

ci1000 · ‎09-02-2023

A very fine line indeed, when one word can change the interpretation... I hope eBay is taking note.

khetzel · ‎09-02-2023

@wastingtime101 wrote:
@khetzel wrote:
@marnotom! wrote:
someone with those feelings really should get in touch with the seller before leaving feedback.
eBay forces the buyer to send at least one message to the seller before he can leave negative feedback. Or at least strongly suggests it, maybe there's a way around it.
Buyers are prompted, but not forced, to contact the seller first. At least in the app. I have no idea if eBay rolled it out to the web. Anybody know?

https://www.ebay.com/sellercenter/resources/seller-updates/2022-winter/business

As of Spring last year:

Helping you get ahead of negative feedback in the eBay app

With increased visibility on your feedback, it’s important that your buyers see an accurate picture of your business—not one that’s marred by an unfair negative review.

That’s why, starting in late spring [2022], we’ll be rolling out a simplified way to help you avoid negative feedback. If a buyer starts to leave negative feedback on the eBay app before they’ve contacted you on the eBay platform, we’ll automatically encourage them to reach out to you and give you a chance to resolve the issue first.

We’re also making sure that buyers see a streamlined and friction-free way to contact you before they leave negative feedback on the eBay app, to make it easy for them to reach out to you first.

As we roll this out, it’s a great opportunity to win buyers over and turn a negative experience into a potentially positive review.

I can tell you as a disappointed angry customer ready to blast a seller on at least one occasion recently, this did work.

Example was a lot of 6, 4+ of them were exactly as described, 1 had issues I could overlook since seller wasn't an expert, and the 6th was a total worthless disaster nothing as described. I was disappointed but not enough to claim NAD, was just going to leave feedback.

So eBay to told me to contact seller first

And I did. Explained the whole situation and what do you know he called me within minutes?

eBay gives the seller the buyer's phone number, who knew? Maybe he was a bovine excrement expert but admitted a mistake on 6th item blamed "combining listings" offered partial refund that was acceptable and got a positive feedback and happy customer.

wastingtime101 · ‎09-03-2023

@wastingtime101 wrote:
@khetzel wrote:
@marnotom! wrote:
someone with those feelings really should get in touch with the seller before leaving feedback.
eBay forces the buyer to send at least one message to the seller before he can leave negative feedback. Or at least strongly suggests it, maybe there's a way around it.
Buyers are prompted, but not forced, to contact the seller first. At least in the app. I have no idea if eBay rolled it out to the web. Anybody know?

We have an answer @khetzel . eBay did roll it out to the website as demonstrated in this screenshot I stole from @gurlcat without her permission. 😁 (I can remove it if she asks me to.)

GLORIOUS!

ten_o_nine · ‎09-03-2023

@oemspecialists

Big deal, who cares about a negative or 2 among the thousands of positives you have? It's annoying but will not deter anyone from buying from you, look at the big picture, I do when I buy.