12-13-2023 01:45 PM
I have a buyer in Germany who wants to buy an RC Porsche car from me. He asked if I shipped to Germany and I said yes I do. (I have sold to India and the Netherlands). Buyer did BIN and got a message saying I did not ship to Germany. I checked my settings and am enrolled in international shipping. I talked to an Ebay rep yesterday, he checked my settings and did not understand why it wasn't working. He said he would forward it to someone to look at but it might take some time. He suggested I end and relist similar which I did. I informed buyer to try again but to no avail. Buyer sent me screen shots that say "Unfortunately buyer does not ship to Germany. Update your shipping address and try again." Another screen shot he sent me says "There's a problem with one of your items. To complete your order, go to checkout and update your shipping address." And the last screen shot under shipping reads "Ask Seller For Shipping Quote."
Has anyone else ran into this? If so how was it resolved? Would appreciate your comments. Thanks.
12-13-2023 01:51 PM
What's the item number?
12-13-2023 01:51 PM
EIS may not ship this item to Germany.
just because you are signed up with EIS doesn’t mean the item is available to ship to certain countries.
12-13-2023 01:53 PM
It still shows it doesn't ship to Germany.
It might be the item itself.
12-13-2023 02:06 PM
Thanks. When I look up countries Germany is one that shows up and is not excluded.
12-13-2023 02:07 PM
355283592972 is the item number.
12-13-2023 02:10 PM
Thanks (Good name btw) That is odd. -Ken
12-13-2023 02:10 PM - edited 12-13-2023 02:12 PM
Germany is not in the list that EIS will ship to for that RC Porche.
United Kingdom is also not on the list that EIS ships to for the same item.
12-13-2023 02:12 PM
Thanks ebook. Do you have any suggestions as to what I should do?
12-13-2023 02:15 PM
EDIT My bad. Germany is not showing up. (I'd swear it was listed on my previous listing before I ended and did sell similar)
12-13-2023 02:18 PM - edited 12-13-2023 02:18 PM
There’s nothing you can do it may be a customs or export issue.
12-13-2023 02:26 PM
12-13-2023 02:33 PM
@fastkc wrote:355283592972 is the item number.
Germany is not listed in the "Ships to" on that listing 😞
I also looked at other RC cars for sale --- none of them show shipping to Germany. There must be some sort of restriction on them.
12-13-2023 02:43 PM
355283592972 is the item number.
Thanks. I took a look at the item along with another one of your items. The following item that you recently sold would have shipped to Germany through the EIS program however it is not a RC vehicle.
I initially thought it may have been the batteries word in the description on the RC unit but it will ship to a LOT of other countries through EIS.
When you list items and are using EIS behind the scenes EIS has some filters in place that take into account import laws, customs............. that individual sellers may not have full access to. I am going to assume, since it will ship to a LOT of other countries, there is a key word in the listing that EIS is picking up regardless of what other words are in the listing. Since Porsche is based in Germany I am taking a wild guess that may be what is excluding it. You could try simply listing it as a remote control car and not using the word Porsche and see if that fixes the problem for the potential buyer. There are other things that would have to be worked out but this may help you nail down the problem.
You could also simply specify your own direct shipping for the listing and send it directly in essence bypassing the EIS program. I believe some buyers that are using EIS are specifying their own shipping methods due to some of the size and weight limits in EIS.
12-13-2023 02:53 PM
Looked at a few of their listings and everyone that the item requires a battery, will not ship to Germany.