albertabrightalberta
It looks like you scheduled your time away but didn't take the next step in pausing your listings.
You can either Allow item sales or you can Pause item sales while on time away.
If you pause item sales, they won't show up and buyers won't be able to purchase items. It'll save you from getting late shipping defects if you don't extend your handling time.
@jjddmwi wrote:I thought Ebay automatically adjusted your handling time while on time away? Is that not true?
Could the 3-day handling be from the date time away ends?
In theory they do auto extend, it is stated that they will adjust (with specified exceptions).
https://www.ebay.com/help/selling/selling-tools/time-away?id=5137
I don't know if they really do so as I always hide my listings when using Time Away.
@stainlessenginecovers wrote:If you leave your items still available to be purchased, you HAVE to ship within your handling time- so you ALSO need to 'revise' your 'handling' time to coincide with your 'time away'.
Best as suggested by another- click 'do not show' your items for purchase as that only upsets customers because
a.) they don't see it
b.) sellers (like yourself) do NOT adjust the 'handling time' so the 'estimated delivery date does NOT update to the 'new' date.
@stainlessenginecovers Hey, just FYI, that is NOT true any more! Hasn't been for over a year!
In fact, you absolutely do NOT want to adjust your handling time as well! I learned that the hard way a year ago, when I was did both (cuz we used to have to) & it DOUBLED my handling time. So, nowadays, JUST set the Time Away & eBay will AUTOMATICALLY take care of the handling time!
What most likely happend to @paxilill was either an error in setup OR, there are 3 or 4 exceptions to Time Away! They are listed now when you set it up (I know b/c I just did it 2 weeks ago). The exceptions used to be more hidden. Here are the exceptions:
Delivery dates may not update for select items on Time Away
Whether you choose to allow sales or pause them, you may want to change the shipping format or the handling times on the following items while on time away: Second Chance Offers, Auto-accepted offers, Pending counter-offers, Seller initiated offers, items with local pickup, in-store pickup, and digital items.
@jjddmwi wrote:I thought Ebay automatically adjusted your handling time while on time away? Is that not true?
Could the 3-day handling be from the date time away ends?
@jjddmwi You are correct! You absolutely should NOT adjust Handling Time in addition to Time Away. See my post #11. I did this a year ago & experienced DOUBLED handling times.
There are a couple of exceptions & they are on the Time Away screen, but I also c/p'd them to Message 11.
@ebooksdiva wrote:The 3 day handling time is 3 business days from date of purchase, if you are on time away you will need to extend the handling time or hide all listings until time away ends.
@ebooksdiva That is no longer the case & hasn't been for over a year. Please see my post 11. You absolutely should NOT update the Handling Time if you are doing Time Away, with the exception of a handful of cases, which are outlined on the screen & I c/p'd into Post 11.
@slippinjimmy Yes, it really DOES work the way it's stated. I proved it approx a year ago, when I did both extend my handling time AND set Time Away & couldn't figure out why on earth my estimated shipping dates were 2 weeks out. It was b/c you ONLY have to set Time Away now.
As you noted & I also posted in Post 11, there are a handful of exceptions. I am happy to report that as of 2 weeks ago when I set Time Away again, those are now ON THE PAGE where you set Time Away, so they're very obvious b/c a year ago, they were buried deep & I got caught with some of those since I sent Offers while I was away.
But I confirmed that it works as advertised, last May. That time I allowed sales. This month when I was gone for 2 weeks, I turned off sales & that all worked as advertised too.
