04-17-2024 08:53 AM
Item got broken in shipping, refunded the buyer with the intention of filing an insurance claim using the pictures she sent me. Now that the return is closed, I can't find them anywhere. Anyone else have any tips on this? I really don't want to inconvenience the buyer by asking her to send them again.
Thanks!
04-17-2024 09:40 AM
04-17-2024 11:46 AM
They aren't showing within the return when you go to shipping hub / Orders / returns?
04-17-2024 11:54 AM
Lately USPS wants the broken item back to file a claim. Since you already refunded the buyer you are going to have trouble filing a claim.
04-17-2024 02:32 PM
No, unfortunately not. Not in messages either. 😞
04-17-2024 02:34 PM
Ok, good to know, this is my first claim in years so it's been awhile. Fortunately, it was a lower dollar item, it will be good to know for next time. Thanks!