Returns

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Scammed - eBay assisted buyer to steal from me

My store has a 30-day Auto Return Policy. My level is Top Rated Seller. eBay should have protected me from the scammer who did not return the item to me (she never mailed the item back to me). The buyer opened a case and eBay stated that they had clo...

Never had this happen before

I recently made a purchase from a seller who I noticed after several days went by had still not shipped the item I had purchased. So I messaged the seller and asked if everything was ok with my order. I was already feeling worried because this seller...

Partial refund no longer prorates FVF.

When I'd offer partial refunds, I would type in what I want to offer, and say $10. Then it would show me 'you owe, $8.9'. Now it says you owe the total amount. When did this change? It used to look like this...

My refund

Hi I am requesting a return, I've already went through the return process and now they're saying that my return is under review what does that mean this has been going on for 3 days and I have still not received my refund, why am I having so many pro...

Resolved! Negative or Neutral feedback

Why doesn't Ebay remove bad reviews for any reason now..I mean you can give a Full refund and let them keep the item and they still will give you a negative why doesn't ebay take that off.They tell me itt goes to a off line team..I have read on goggl...

Tell me something about holding my funds

Come on eBay... holding my funds because the customer wasn't happy about his purchase. Then go ahead and approve the refund. First off, the customer saw what he was getting. I used one of eBay's sold listings to help me with posting mine. 10X10 Yuan ...

Credit for merchandise returned not received yet

As today 05/06/24 I have not received the credit for the merchandise order number 06-11230-94661 that I did return with the tracking number 9200 1903 5639 3500 0020 83 and it was received at your location Online Seller RMA, 2125 Gateway Blvd # 503258...

I want to return an item as not as described/damaged item but the shipping box is messed up.

basically a funko pop i ordered came in today . box is dented and has some dings in the corner and had horrible packaging. I had a hard time opening the shipping box because it was one of those complicated shipping boxes with locking tabs, so i ended...

item /?/

eBay Commerce Inc. −$31.37 April 30, 2024 . Authorization Purchase details Purchase amount $31.37 Total $31.37

seller ships damaged item. said i had to close return before they could ship replacement.

I received a broken item. I opened a return and the seller contacted me immediately and said I had to close the return so they could generate a shipping label to send me a replacement . I closed the return and realized it is probably a scam. They shi...

trying to return an item not as described

Seller agreed to a return, and won't issue a return shipping label

Resolved! PayPal has asked me to return the item to seller, but seller name is "eBay S.a.r.l.". Is that OK?

Hi there,Could anybody confirm please if it's OK or NOT, but I won a dispute/claim as a Buyer and I need to return the item to get my Refund. BUT!, in an email that I've got from PayPal it says that: "The item(s) you received must be sent to the foll...

Didn't Receive an Item and Ebay's automated system is no help

Okay, Ebay's automated system where you can't converse with a live person anymore is frustrating.I ordered an item on April 17 and as of April 29 never got it. Now I want to open an "I Didn't Receive It" claim, but when its automated system comes up ...

Questions on a sketchy return

Im sure I don't have any other options but a full refund but, just for the sake of things, I can't help but to ask for other peoples thoughts/stories/suggestions. I've been selling on eBay for quite a while now and have extensive experience dealing w...