Returns

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Item not as described false claim

Buyer bought doll. In listing I have multiple angles of hair plus mentioned that the doll may need brushing and possibly washing/conditioning. Otherwise doll is in great condition. Buyer got doll, washed hair and as they said "tried to untangle hair"...

Ebay Money Back Guarantee

Good Day Fellow Sellers,A couple of topics are hurting my back end. The Money Back Guarantee and the subjective subject of "Excellent" condition. My first thought on Ebay's Money Back Guarantee is that it, by default, makes the Seller's statement tha...

Coupon Scam

I recently tried to purchase a set of tires that cost $800 plus, the promotion at the time was 20% off all items $500.00 or more but the promo code didn’t work, so I contacted the seller & they assured me that those item I was buying did qualify for ...

Resolved! Ebay's Money Back Guarantee

Good Day Fellow Sellers,I couple of topics are hurting my back end. The Money Back Guarantee and the subjective subject of "Excellent" condition. My first thought on Ebay's Money Back Guarantee is that it by default makes the Seller's statement that ...

Resolved! Full refund not received

I placed an order that had two different items and I paid with two different cards. I returned both of the items and received a full refund. The breakdown of each order shows that I received 100% of how much I paid and the amount that was supposed to...

Buyer returned a different item

I had a buyer open a return for a phone and when I got the returned packaged I already knew it was not the phone I sent as it was a small flat envelope. I recorded myself opening the package and shows the package just had three pieces of paper. I ask...

Returning item as defective because the XL is too small.

Buyer purchased some pre-owned shirts that are no returns. The shirts are XL and the buyer says the XL is too small. I said the shirts are a European brand, but they are licensed to sell in the U.S. and none of my other customers have complained abou...

Resolved! Buyer wants to return item that says "Untested" and "No Returns Accepted" in the description

I sold a Playstation 2 for $80.00 CAD and now the buyer wants to return the item but I explicitly said that it was "Untested" in the title and "No returns accepted" in the description and I need to know what to do next and if I can refuse return.

sell laptop

I refunded the money from the sale of my item but I never received the item and I have 3 weeks waiting for my item and the laptop price is 800 dollars

refund

I need help contacting an agent at ebay. How do I do it?

Feedback Extortion/ Scathing Negative Review

I have a buyer yelling and screaming at me in my messages because they claim that the old used climbing helmet I sold them smells like mold/ mildew. I washed the used helmet with warm soapy water and it was very much dry way before I sold it. It was ...

Possible Fraud

I purchased a New External Hard Drive. It did not work. The Seller did not have a replacement. Since it was brand new, I sent it to the manufacturer for a replacement. The Seller sent me a partial refund for my inconvenience that I gladly accepted no...

Ebay scamming!!

Just received my "refunds" from a seller that didn't ship any of the items but Ebay converted my refund into CAD dollars so essentially a book I paid $10.29 US for they gave me $8.23 CAD back!! I ordered a total of $528.02 US which was $707.29 CAD an...

Problem With Return To Scammer

I purchased what was supposed to be a 'branded' item. Received a 'generic' item. Seller would not accept return and denied there was any problem. Filed a claim with ebay. ebay sided with me and said they would issue a refund when the product was retu...

Resolved! Partial refund on return

I bought a google fold from itsworthmore on the app and after a week i noticed a line on the inner screen that wouldnt go away. After a few days it didnt go away so i asked for a replacement. They said i had to send the phone to them so i decided on ...