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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Pictures won’t upload to new listings

When I am doing my new listings the pictures just keep loading and do not finish so I cannot complete my listings. After many attempts I have one or two pics uploaded but not near enough to complete a single listing. This is day 2 of this issue. Any ...

Submitting a Listing Fails & Trying to Save it as a Draft get's stuck

This is happening fairly frequently to me and for at least 3 months: submitting a listing fails (it briefly tries with spinning progress indicator then brings you straight back to the listing). If you try to save as a draft it gets stuck with the spi...

Ebay is down

When I try to access the ebay page it says it's not working. It's been like this for several days, what happened?

Logging in problem

At work, my login is perfectly normal, but at home, after logging in, ebay takes me to 'New Seller Signup' but I have been a member for 18 years.

Listing Draft Doesn't Show My Seller Profile Photo, Says "Add an Image to Your Seller Profile..."

Just Happened Today, 2'23'2024. The preview of my listing draft does not show my Profile Photo. Has the "light bulb" "Add an Image to your seller profile. Buyers are more likely to trust sellers that have a profile photo of logo profile image." I che...

Can not Leave Feedback on the eBay App

You press on the item in Purchases and it comes up with the order details and there is no feedback link on it, only `Tell us what you think` and `Contact seller`, I am a buyer...? eBay app has just been updated, it was there now its not so can not le...

Buyer was unable to revise the negative feedback because they couldn't find the revision request!

We went out of our way to alleviate the buyer's concern. They agreed to remove the negative feedback, but couldn't revise it because they couldn't locate the revision request that we sent. They have messaged us clearly stating that they would like to...

Resolved! Traffic Numbers are at Zero

Is this happening to anyone else? First time I have seen this. It has to be a glitch as I am sure people at least a few have viewed some of my items.Have a good day!

Wrong Sales tax charged 7.4% for Maine which is 5.5%

Bought items just before and after date of this purchase with correct Maine sales tax of 5.5%.Seller stated charged by eBay.FYI There is actually no state charging 7.4% sales tax.

Alert 15114

Has anyone having problems with what they call a "bug". Alert 15114 is what they are calling it. Going on two weeks. Can list but no one can see items. Really. Called less than 6 times says been going on since Dec. Anyone know the story.

Guest Purchase problems if you have an account

If you make a guest purchase and need to follow up (eg report that the item has not arrived) then you are prompted to make an account. Unfortunately there is no option to login instead. This means if you already have an account there's nothing you ca...

Only 11 of 12800+ Items show up in my store on Ebay.com ???

since years I have this problem and I have contacted Ebay support several times - without any success.I live in Spain and have an Ebay store on Ebay.es with 12800+ items -> I do ship worldwide and have no excluded countries.When I check my ebay store...

Technical Issue

Unable to send offers to customers, don't like sending a % I want to send the amount not a %! Why do they keep changing there format if it's not broken don't fix it! Very frustrating

Feedback left for sellers does not post after leaving it

Lately I have left some positive feedback for a couple of trusted sellers. After being left it does not post on their feedback profile.

Resolved! Mobile app not saving details

So you know all those individual item specifics that Ebay says we have to fill out in order to get our items seen? You know, the ridiculous details such as character, fabric type, material, etc? Well they aren't saving. I go into a draft, click all t...