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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Resolved! Purchase history not displaying picture and no text of purchased item is displayed, notes made lost.

Loss of data is always the same but not determined by date or order of purchase. Multiple items are displayed correctly, then the next 1 or 2 or xx have loss of data. What gives?

Watched Items showing up in GBP instead of US $$$

More of a nuisance than a major issue, but all the listings in my Watched Items are now showing the current bid in GBP instead of US dollars. Anyone else having this issue?

Trash

I cannot find out how to empty the trash bin. Does anyone know?

Landscape Photos taken in app are automatically cropped

This is a recent issue in the last couple of days. When taking photos in the app (using android, latest app version, Galaxy 22 ultra) Landscape photos are being cropped automatically. The cropping cuts off significant amounts of the photos, making th...

Add a photo to eBay community

Am I blind? I can’t figure out how to add a photo to an eBay community comment. I click on the photo icon, select a photo, click done then nothing happens. What’s my problem? I’m using iOS.

Incorrect "Listings with reserve met"Info on My eBay

Something is awry with My eBay - Overview page - Listings with reserve met. The dollar value of the two listings with reserve met is correct but the no. of listings in incorrect at "0". The correct listing count of 2 has been reflected earlier this w...

Ebay sales not populating to stamps.com

As of this am, my ebay sales didn't populate to my stamps.com account. I had to enter them manually

Resolved! Printing Packing slips

For years, I've been printing two Packing slips on one piece of paper (when only one item was sold). Starting yesterday, the single item slips are taking up 70% of a sheet and I'm only getting one packing slip per piece of paper. I've tried reducing ...

I have noticed a weird red flag with impressions & sales

My average impression per day is 750,000 selling an average 50 items a day. I've noticed on certain days my impressions will jump crazy, like today. At 11:00 am I'm already near 700,000. This will happen a couple times per month and then several days...

Can't Edit Collection Beta on Mac (Safari and Chrome)

I've entered 1 baseball card to test using a csv file, and while it gets added to my collection there is no way to edit its content - including adding a photo

Resolved! Can't access Collections Beta on IOS app

On my iphone 12, ios 16.3 i can't access Collection Beta (for sports cards). from the safari browser on the iPhone I select Collections Beta and it takes me to this screen in the app I then select See your collection and get this - there is nothing t...

RESUME DRAFTS NOT WORKING

Having created a draft when i go to Resume a Draft all I get is a greyed out Resume screen. Any copies of the draft also have the same fault. Really annoying as I use drafts preparing lots of my listings.

Can't list -- page keeps refreshing while trying to create my listing

Whenever I click "Save For Later" while creating a draft, the listing page seems to hiccup and instead of revising my listing, it refreshes the page instead, causing me to lose all the revisions I just made. Sometimes it even happens automatically wi...

"Active listings - with reserves met" shows a dollar amount but a count of zero.

When I look at "Active listings - with reserves met" it shows a dollar amount but a count of zero. I have to click on this link to see that there are 48 auction listings with reserves met.

Listings/Photo Upload Very Slow or time out

For the past 3 months, I have had issues with creating listings via Chrome Browser on my laptop. These issues include: *Ebay timing out during Terapeak research "Our servers are not able to perform this search at this time) *Photos uploading very slo...