Report eBay Technical Issues

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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

New listing disappeared faster than Bermuda Triangle

So I made a new listing, typed out quite a bit in descriptions and tags, published it - then went back to make one edit to a photo, resubmitted, got the message that said congrats your listing was posted, and then I clicked on hyperlink to "View List...

eBay bug - cancellation request/approvals not working like it should

Buyer purchased something.buyer credit card charged.Minutes after purchase buyer realized the purchase was made in error and submitted cancellation request.minutes later buyer messages seller and requests the seller accept the cancellation. seller ac...

Regarding Downdetcor

I've heard a l9t of people talking about how accurate down detector is as evaluating ebays system status, what I can tell you is that when my sales j6st suddenly stop for no reason then I check downdetectpr and 100% of the time it's reporting issues,...

Ebay Search "Exclude Words From Your Search" not functioning

In the last week, the "Exclude words from your search" portion of the advanced ebay search is not functioning properly. When you add in a series of words into the "exclude words from your search" field, the ebay search function only recognizes the fi...

Technical error when attempting to post listing to sell

I have multiple saved drafts for listings and every time I hit the button to post I get the "We've encountered an issue on our end" page. Very frustrating.

eBay app restarts after login

Overnight the eBay app won’t stay open. I’ve removed the app and reinstalled, I’ve changed my password on website and reloaded into app but no luck. When app has been reinstalled it will stay open long enough to log in but shuts off within seconds af...

Time remaining in "Confirm Bid" window out of synch with time shown in description

A few weeks ago eBay changed the bid confirm pop-up window, and now the countdown to the end of the auction is out of synch. Big time. You can easily see for your self. Pick any auction to bid on and enter a bid (you don't have to confirm the bid). T...

transaction not going through

for 5 days straight Ive contacted eBay chat even called once and my issue is still not resolved. Was told the last time a agent would call me in 24hrs which never happened. All my transactions are not processing and my credit cards are good. Same one...

bid window countdown timer lagged being open for only 3 minutes ! auction end with 5 seconds to go !

Tried my best to counter the buggy count down issues i have dealt with before, have lost auctions because the auction ends early-according to bid window clock being off ! I open multiple windows watch the clocks are both in synch ! 3 mins left i open...

Variation Listings Not Displaying The Uploaded Gallery Photo

I was researching my listings to see where they come up in a search using different keywords. I ended up on this page https://www.ebay.com/sch/i.html?_from=R40&_nkw=Handmade+Christmas+Ornaments&_sacat=0&LH_TitleDesc=0&Material=Metal&Color=Multicolor&...

Slow printing on Firefox and edge

The print preview hangs for 3-4 minutes to print any label.

Incorrect error message when trying to respond to question while logged in to different account

Symptom: Incorrect/Misleading Error message "The question you are trying to answer is either invalid or older than 90 days. You cannot respond to questions older than 90 days." Background: I have 2 ebay accounts (1 Business, 1 Personal). Reproducible...

Ebay technically telling buyers they may get their items before I actually send them

I am pretty sure that this is a technical issue, as it seems to be a problem with the way Ebay uses an algorithm to estimate delivery times.I only post on Mondays and Thursdays due to other commitments. (every 3 days)I have set 3 day dispatch in my s...

two issues to report copy drafts and shipping

The first issue I can't make copies of my drafts. I've tried everything everyone has suggested to no avail. Everytime I try i get the "Something went wrong. Please try again." this has been going on for days now. 2nd issue is I've shipped stuff out b...

Can't accept seller's offer: There is an issue processing your request.

The seller made me an offer, two new buttons 'Review Offer' appeared (a blue strip near the listing's header and a new button under BIN and Add To Cart buttons). If I click any of them, a review window with offer details appears with Accept Offer but...