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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Cannot cancel an unpaid order long after the 4 day limit

Like so many Ebay members, I have been cast into a circular hell of no help. I have a sale that has not been paid for. I filed a complaint on Dec 6 but still have heard nothing. Ebay says that the buyer has 4 days to respond, well that has long past....

Listings showing as International Seller I do not sell international on Ebay.com

I have my items listed on ebay.com. When I search for a specific item number or a specific item description if shows items found from eBay international sellers. I do not ship international. This is not happening only for one item. There are 100's. N...

cannot access ebay

You don't have permission to access "http://www.ebay.com/" on this server.Reference #18.ed23fea5.1513090439.11d0d22ethis is the message i get. no problem with rest of interent. rebooted router???

never got confirmation email for guest access code

I ordered 2 items and shipped it to this place where you could pick up your parcel, but the item got sent back to seller and we tried to contact the seller but we never got our access code from the confirmation email we never got. send solutions to m...

trouble connecting to the bulk label page

i've been having trouble connecting to the ebay's bulk label page for the past month. when going through orders --> awaiting shipment and trying to print multiple labels, it takes about 10 to 15 minutes for me to connect to the bulk label page (this ...

New Shipping Format Problems or Glitches

Just an hour ago, I couldn't proceed with printing a shipping label using the new format. Error message was: The buyer or seller address is invalid. Please click on "Change" to fix this.Nothing seemed wrong with buyer's address as it matched Paypal's...

New Markdown Promotions need smaller flat rate increments

When creating sales on inexpensive items, it is no longer possible to enter flat rate amounts less than $5.00. This doesn't work when the item is priced at 7.95. Percentages create weird numbers that don't sound like normal prices. I need the ability...

Does anyone know how to take a screenshot in Windows 10?

Does anyone know how to take a screen shot in Windows 10? I'm trying to take a screenshot of an Ebay item in Windows 10 however, I don't know much about this process.

Agree to terms

When click to terms agreement And then to continue its goes back and starts over. And can't view listings

eBay connectivity problems

Hi people, hope someone can help, I have been having major issues for several weeks when I try to open the app on android or by laptop, however when I turn WiFi off on my phone and use 4g it loads fine, any ideas would be most appreciated.Regards Pau...

Resolved! photos not shown in Watch List

Photos are no longer shown in Watch List. Is it just me?It makes it difficult to make selections if you can't see the items.

my eBay Store pages, on the tablet problem

hi!My "eBay Store" on tablet indicates that no items in the store.on the computer shows my store all the lists of goods that I posted.Tell me, please, what's the problem?screen with a tablet I attach.Thanks in advance for your reply!!!

Active Promotion Listings Stopped Working

I have an active Promotion campaign running for 15% off orders over $99.I have over 150 items in this promotion and it has been running since November 5. In the past several weeks, I've received 3 complaints from customers on two different item numbe...

Bring back 'Add to list' feature

I've searched the Knowledge Base and I know that this periodically happens to certain users as you beta test the option of shifting people to either Watch items or use collections. Collections are janky and awful for sorting lists and engaging with t...

Account access

ebay does not recognise my e-mail now, cant sign and just bought 2 items 3 hours ago. cant even access or do anything via paypal account either. is as if my account has been deleted. i think they are having problems, got 2 e-mails recently re. securi...