@thevintagesilvershop wrote:
If I remember correctly, I set up the email on Saturday or Sunday to execute concurrent with a sale I’m running. The sales end tomorrow, so no need to fix it at this point.
I’ve used email marketing for years. It used to work. It fails about 50% of the time during the last 3 or 4 years.
Hi @thevintagesilvershop, I have an update from our tech teams on this one. It looks like when the email was set up, there were no items on sale at that time, but one of the criteria you used in creating the email was to include Only sale listings. If one of the criteria used results in zero items being found that match the criteria, the email will not sent. I've included a screenshot below highlighting the criteria that is an issue, and the preview search button you can use to ensure the criteria will result in a successful email. This can all be found in the Create Email page in the Item List section by clicking on the the blue hyperlink for Change criteria.
Be sure to use criteria that result in items that match those criteria, and adjusting as needed. I'm not sure when you are putting your items on sale, but if the sale has not gone live at the time you send are creating your email, that may be cause of the problem. When you start a sale, it can take up to 24 hours for your listings to update with the new sales price, so sending out an email a day after you have put your items on sale might help avoid trouble. Keep me posted if you run into any other issues and I can look into this further, no problem!
