Seller Hub Active Listings Display Issue

[mcdougle4248]

I just packaged and printed a shipping label for an order I received this morning. The six items in the order were OOS and I am not going to replace the items. So, I clicked on Out of Stock and ended all six listings. When the listings ended, the page returned to my Active listings, however, the page is showing that I have no listings.

This has happened before and refreshing the page always corrected the issue and my active listings were again shown. Not this time though. So, I signed out, cleared the cache and cookies, and tried again with no luck. Also tried switching the browser to Firefox with the same results.

Any ideas on how I can try to resolve this issue?

[eburtonlab · Accepted solution]

The filter that was selecting those six items may still be active. Try using another link to reach your active listings, or try using a non-seller hub link.

Seller Hub Overview:

https://www.ebay.com/sh/ovw

Direct links:

Orders (https://www.ebay.com/sh/ord)
Active listings (https://www.ebay.com/sh/lst/active)
Marketing (https://www.ebay.com/sh/mkt)
Performance (https://www.ebay.com/sh/prf)
Payments (https://www.ebay.com/sh/acc)
Research (https://www.ebay.com/sh/research)

Alternate links

Selling Overview:

https://www.ebay.com/mys/overview

Alternate Sold:

https://www.ebay.com/mys/sold

[mcdougle4248]

@eburtonlab 

Thank you! https://www.ebay.com/mys/overview did the trick!  I navigated my way back to Seller Hub from the My eBay Overview page and the Active Listings page in Seller Hub is displaying all my listings.

[eburtonlab]

You are very welcome! Glad to hear that worked!

[wastingtime101]

In future @mcdougle4248 :

At the top of your screenshot, see how you are showing the Summary tab? Switch to the Search tab. That will show you which filters or search terms are applied. If you had the OOS filter applied then it can easily be disabled through the Search options.

Refreshing the page will not change the filter. You could also bookmark your most frequently used Hub pages so you can start from scratch at any time:

https://www.ebay.com/sh/ovw

https://www.ebay.com/sh/lst/active

https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS

[mcdougle4248]

@wastingtime101 

Thank you! I will give it a try.

[mcdougle4248]

@wastingtime101 

Ah OK, after testing I see now where I am going wrong. I usually just deal with my OOS listings by clicking the red Out of stock from the Summary page shown in the screenshot below. This is where I think I am causing things to get "stuck". Lesson learned! Thank you for helping.

[wastingtime101]

I never use the Summary tab, but I did just check it out and you can click the "all active" number on the left which will remove the OOS filter @mcdougle4248 .

That said, you should check out the Search tab. So much more flexibility. I couldn't function without it. On the search tab, OOS can be found under the status filter on the right (it defaults to All Statuses).

[mcdougle4248]

@wastingtime101 

Thank you, again 😊

I use the Search tab quite a bit, just not for OOS. I do not know why, I just go for that red Out of stock on the Summary page. Time for me to change habits for better results, lol.