I have called support almost daily since these store changes have occurred, and have heard every possible non-answer. Sales were on the rise every month since last December, then in May were down almost 70%. In my store I always displayed "Newly Listed" first since many repeat customers come to see what is new. I'll never know how many took a look at the ugly new store graphics, saw nothing new then moved on.
Other technical issues I've found: No more promo box to announce sales, vacation, etc. except for the giant banner that bumps the inventory too low on the screen; categories missing in page view and not functioning, just throws the view back to the store home page; new top page search bar for shop confusing; no hover expansion of item titles in Gallery view. Also, the new upcoming 14 day wait for markdown will be a nightmare. If a customer purchases the last of a sale item but I get more inventory, the person who had it in their cart but missed it won't be able to get the sale price.
I was told by various support people that my problems were small compared to others, that Ebay is meant as a launching pad and not a sole store presence, that all this change is to optimize phone shopping (my customers are designers who more likely shop on PCs), and that I was the only person who reported these issues. The lack of care is astonishing considering I've been selling here on Ebay since 2002.
They will certainly drive me and many others like me out of business here.
Keep calling and reporting!!
elisa
