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Current and resolved technical issues - updated as of 06/11/2024

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the eBay homepage to report the techincal issue. To expedite your issue please attach the ALERT number associated with your issue below. 

 

Customers are unable to complete Captcha verification

Reference ID: ALERT15299

 

Tracking details not updated automatically after purchasing the label

Reference ID: ALERT15268

 

Seller has been overcharged for FedEx shipping label

Reference ID: ALERT15247

 

Adult Item visibility is not consistent or Adult Items are not displayed at all 

Reference ID: ALERT15114

 

Buyers are unable to see the items they are bidding on are not showing in the bids & offers page. They have to refresh the same page multiple times to see the items

Reference ID: ALERT15186

 

Sellers are unable to link eBay account to 'Facebook' due to an error message

Reference ID: ALERT15184

 

Listing quality report is missing in Seller hub under performance tab

Reference ID: ALERT15180

 

eBay site pages are loading slow

Reference ID: ALERT15153

 

Discrepancy in the count of active listings in the store where the number of items in store are more

Reference ID: ALERT15129

 

Sellers unable to send invoice to buyer for their unpaid orders they are ending up with error "Something went wrong, Please try again later" 

Reference ID: ALERT15067

 

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