The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets.
We have included the reference number for these reports to help your contact to CS be as quick as possible - provide the teammate the applicable Reference ID, and have the required information on hand so they can include it as well.
Sellers not able to access TeraPeak Research (April 21,2024)
Reference ID: ALERT15274
Buyer ID:
Seller ID:
Item ID:
Order ID:
Site ID:
Members are facing issues with shipping address as it reverts back to old address in IOS App (April 18,2024)
Reference ID: ALERT15269
Buyer ID:
Seller ID:
Item ID:
Order ID:
Site ID:
Tracking details not updated automatically after purchasing the label (April 17,2024)
Reference ID: ALERT15268
Buyer ID:
Seller ID:
Item ID:
Order ID:
Tracking Number:
Carrier Site:
Screenshot:
Seller has been overcharged for FedEx shipping label (March 27,2024)
Reference ID: ALERT15247
Item ID:
Buyer ID:
Screenshot:
Adult Item visibility is not consistent or Adult Items are not displayed at all (December 21, 2023)
Reference ID: ALERT15114
Seller ID:
Item Numbers:
Screenshot:
Buyers are unable to see the items they are bidding on are not showing in the bids & offers page. They have to refresh the same page multiple times to see the items. (February 29, 2024)
Reference ID: ALERT15186
Item ID:
Buyer ID:
Screenshot:
Sellers are unable to link eBay account to 'Facebook' due to an error message (February 15, 2024)
Reference ID: ALERT15184
SR number:
Seller ID:
Screenshot:
Listing quality report is missing in Seller hub under performance tab (February 12, 2024)
Reference ID: ALERT15180
SR number:
Seller ID:
Screenshot:
eBay site pages are loading slow (January 24, 2024)
Reference ID: ALERT15153
SR number :
Member ID :
Screenshot :
Discrepancy in the count of active listings in the store where the number of items in store are more (January 5, 2024)
Reference ID: ALERT15129
SR number:
Seller ID:
Active listings count:
Store count:
Screenshot of active listings:
Screenshot of store:
Sellers unable to send invoice to buyer for their unpaid orders they are ending up with error "Something went wrong, Please try again later" (November 9, 2023)
Reference ID: ALERT15067
SR-Number:
Seller ID:
Buyer ID:
Item Number:
Unpaid order ID:
Error Screenshot:
eBay standard envelope tracking is not updated on eBay seller account (November 4, 2022)
Reference ID: ALERT14255
Provide Member ID:
Provide Screenshot:
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The below issues have since been resolved. We will leave them up for at least a month but after that, they will be removed in an attempt to keep this post clean and current. If you're still experiencing any of these issues in the meantime after relevant trouble shooting (clear cache/cookies, try a new browser, etc.), please provide Customer Support the below info accordingly.
Sellers are unable to find their listings while searching the title under active listings (December 19, 2023 - March 10, 2024)
Reference ID: ALERT15110
Seller ID:
Item Number:
Screenshot:
Seller unable to add tracking number to orders as carrier is not auto populated, "Save and continue" button is greyed out (January 10, 2024 - January 25, 2024)
Reference ID: ALERT15135
SR-number:
Seller Id:
Order Id:
Tracking Number:
Carrier:
Screenshot:
