I’m having the exact same issue. It’s really frustrating and causing my business many missed opportunities. I’ve deleted the app, restarted, reinstalled 20 times and It hasn’t fixed the issues. I have the most up to date version of the app installed and the most up to date IPhone software. I even tried to chat with EBay support. That was a huge waste of time. I was told to delete the app and reinstall it. I made an attempt to tell them I am way past those steps and the bug is on ebays developers end, that was way over their head and I left the chat. eBay, with the crazy high seller fees that you charge you should have a much better IT development and support team. I highly recommend that management makes this a priority or else it’s eventually going to be your demise.
