eBay reports my order (that I want to return) is not found (error)

[rogre2953]

I want to return an item that does not work- the order # is

20-11456-22616

how should I proceed? The order was paid for on a credit card and I will  stop payment if I don't hear of an alternative solution

[house*of*paws]

Hi @rogre2953 

We have no access to your account, since we're fellow members ... so cannot look up anything by Order Number.  [We can look up the listing by the Item Number, however.]

Is the purchase showing up in your Purchase History in your My eBay?

If not, then you probably purchased the item as a 'Guest' (rather than through your eBay account).  You will need to find the Confirmation email you received when you purchased the item.  It will have a link (and instructions) to return the item in the email.