Technical Hiccup with my order. Online help does not address this, HELP!

[ibrakeforbooks]

I purchased an item that has never arrived. I contacted seller who responded saying they mailed the item and asking if I still wanted a refund. Since it STILL has not arrived, I clicked on the Respond to seller link to say Yes, please issue a refund. However, when I click respond, I get a message saying “OOPS, we have a technical hiccup.” There is no option for this on online Chat Help, and telephone call will not connect me to a live person to explain the problem either. I am a long time eBay customer, but if I’m not able to resolve this, I will not feel comfortable using eBay again! Any suggestions on how to speak with a person who can help would be welcome!

[comics-scifi-collectibles]

@ibrakeforbooks   
Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay
https://www.facebook.com/eBay/