Retuned item

[producelady123]

I have not received an item back from a buyer. I have asked the buyer to track the item, but they have not responded. The item says it’s been delivered but I have not received it. What do I do???

[wooden_flower]

@producelady123 

Do you ever use the app?  I found that I could see the tracking # on a return in the app when I could not see it in the website.

If you still can't see the tracking #, you'll need to ask customer service to send it to you.

The easiest way to do this is to post a private message on social media. www.facebook.com/ebay  www.twitter.com/ebay 

To speak to customer service, use the link this page “have us call you” - https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
 
If you don't see 'have us call you', click chat.  Then type contact an agent.