Buyer wrote 2 days after I’d shipped that he’d given the wrong shipping
address on his order. Tracking shows the package is on its way back as
undeliverable. This is actually the first time this has happened to me.
I’ve told buyer I will refund the i...
I upgraded my store subscription this week to keep from incurring
excessive insertion fees on renewals. But while insertion fees for new
listings immediately stopped because of my higher level, insertion fees
for renewed items have continued to be ch...
I can't get beyond page 1 of my active listings. It stays on same page
no matter what I do. Can't view any beyond that first page. Anyone else
having this problem? TIA
Buyer claimed items arrived broke and sent photos, after which i
refunded infull. Will the selling fees charged be automatically refunded
to me? If not, how to I go about filing a claim? Thank you
Thank you for the excellent and generous help! Although I had written my
buyer a second time prior to posting here to advise that non-refunded
seller fees would likely be deducted from any refund issued, I had not
distilled it nearly as well as your ...
Thanks all for the helpful and really enlightening replies.Given that
the ship charge was also not small, I’d rather not do a straight cancel,
but I’m glad to have learned here that that can be done in these
situations with a credit for FVF.I’m going...
Thanks very much for your reply. Yes, he does still want the item.
Should I just invoice him for the postage to reship? While there’s a
paper trail re the new address, I’m leery of shipping to any address
that’s not on the order.
I agree. On Amazon it is called Multi Channel Fulfillment. It is the
seller's inventory, but they sell on both platforms, Ebay and Amazon,
for example, and pay fees to Amazon to process shipments from their
warehouse(s).
