The new forum layout is terrible. But onto the issue - I have a customer
who contacted me about an item I sold that was damaged in shipping by
Fedex according to the buyer. He sent pictures of the damage, but
trashed the box (at first he said he no l...
Buyer purchases an item on Saturday and and opens a return on Monday
morning stating he made a mistake in the purchase. He did this before I
completed the shipment, so I still have the product. This listing does
not have returns as an option, but I a...
I have a buyer who purchased an item, he confused my description with
another listing and purchased mine by mistake. I boxed it up and printed
a shipping label and was ready to ship and buyer notified me of his
mistake - lucky it hadn't shipped yet. ...
Of course by filing the claim, I'm taking responsibility. But I'm a
little shocked the buyer threw away the box and packaging in less than 1
day of receiving. This impacts my chances of any type of claim with
Fedex. I feel the buyer has some responsi...
This all could have been prevented if eBay had something in the system
to prevent buyers from opening a "return" before they actually received
the item! In this case, even before it shipped!
Well this is a bigger mess than I thought. I tried to refund the buyer
minus my paypal fees, but since he chose "bought my mistake", it
automatically takes out the shipping charges from his refund (but of
course it never shipped!). The shipping charg...
What would happen if I asked the buyer to cancel the return. Would that
open up the "cancel this order" option again? Even if this works, will I
be able to offer a partial refund on a "cancel this order"? The item is
worth $250, so I would like my fe...
I could select a partial return "and buyer keeps item", but it really
rubs me wrong that it states buyer can keep the item (even though he
never received it to keep it!). And, it's a "sold as parts" item and
buyer chose "purchased by mistake" as reas...
