The eBay Community

Do I have a choice of the item or a refund when item does not arrive?

My item does not arrive by the estimated delivery date. I was given a choice of the item or a refund and opted for the item but was issued a refund instead. Does the customer have a choice in this situation or not?

Resolved! ebay email "Your listings with calculated shipping will default to eBay Labels discounted rates"

Got this notice from ebay today that buyers will be offered the discounted rates at the same (? assumed but not specified by ebay) that we usually buy labels at, unless you opt out by 5.15. Question: A hypothetical case - at present, buyer pays $5 fo...

So I notice there is now zero customer service for sellers

I tried calling the 800 number and it just sends you to someplace else . OK I need to know if anybody else is having the issue that it is zero possibility to get a hold at a human being at Ebay when you’re experiencing an issue. I tried calling the n...

eBay has a warning on a message from potential buyer that I have them blocked but I don't

Received a message from a potential buyer today that eBay wouldn't let her buy an item because she'd already bought from me within 10 days and she hadn't. I don't have a rule about 10 days. But in the message was a warning from eBay that I have this ...

LISTINGS CHANGED TO SAME DAY SHIPPING

I had one day handling on all of my listings and now they all say same day shipping. I was given a warning on the item that sold yesterday that the shipping was late. How can they do this without telling me???? UGH

Chinese seller fraudly confirmed return as dispatched becuase does not want refund money back.

When seller sent me wrong item I have requested refund. And instead of to send me return label, chinese seller has confirmed as dispatched and purchase comming back. But I have not dispatched because I have not got return label. I have no idea how th...

New policy? What does this mean?

We’re reaching out to let you know that, starting May 15, your listings that display calculated shipping will default to showing eBay Labels discounted shipping rates. The new default rates will apply to all of your active and future listings that of...

Tracking Numbers and Shipped info not added automatically with purchase of shipping labels on ebay

This morning when purchasing shipping labels on ebay for sales on two of my accounts I saw that the shipping info (tracking, carrier and shipped) was not being automatically uploaded for the items. The label purchases were successful and had been pri...

Packaged and printed out labels this morning not showing that its shipped

As the title says I was doing my morning routine packaging and shipping. Went through the whole process and printed the labels and put them on the packages. I went back to the hub to leave feedback and the screen shows nothing has been ship and still...