When running an online business, it helps to have an active community for connecting with peers, getting advice about that weird selling situation or just griping with someone who gets it. The eBay Community Boards are where our sellers ask, answer and, best of all, support each other. But don’t take our word for it.
A community member and seller, @nufces09 says, “Community has answers no matter how ‘odd’ the question.”
@shipscript agrees. “The collective wisdom of the community is a truism.”
Another seller, @theshoppingmom2 says,
Here’s why the eBay Community should be your favorite hangout:
Near 24/7 answers
Imagine a group of friends sitting across the globe at any given point in time, ready to help or simply hear you. That’s the eBay Community. Whether it’s a question on shipping or generally sharing the ups and downs of a business, it’s great to be heard. There are over a million visitors coming to eBay Community each month, so you’re sure to find someone who can help and make use of the collective wisdom of an informed group.
“It's good to read other sellers discuss their experiences in order to know that what you are doing and feeling are okay,” says @golfingaddict. “I always try to participate in a positive way because this platform really works for me. It's important to let others know that with hard work, dedication and great customer service, eBay can be a great platform for a successful online selling career!”
In the world of customer care and digitally-trained answering machines, what makes a difference is an individual on the other side of the screen who can empathize. Every selling platform has its nuances and particularities. eBay sellers understand the uniqueness of this marketplace and how to use it to their benefit. The knowledge they share in the Community comes from tried and true real-world experiences.
In the words of eBay seller, @nufces09, “Having a Community to exchange knowledge helps me grow my business because I know there are others out there not just selling but selling on eBay, so they know when I come up against a problem what I can do to make my selling better.”
Pride in peer-to-peer connection
The eBay community thrives on peer-to-peer knowledge sharing. Members share real information based on real-life experiences. “By reading replies from the great posters on the Community, I learn something new every day,” says @bobbie354.
@golfingaddict adds, “I tend to answer questions more than I ask them. I'm able to help sellers with finding answers or providing links so that they can find the answer themselves.”
While it’s a great place to seek information, members also find it gratifying to share their knowledge with other sellers. eBay has a recognition program in place to celebrate those who are active and helpful in the community. Members can earn badges and helpful votes for their posts that can help them build a reputation within the community.
Connected with eBay
We love the fact that the conversations that members have keep the community healthy and knowledgeable. Not only is the Community the best place to chat with fellow buyers & sellers, it is also a . a great place to connect with eBay employees too! In addition to monitoring the community, eBay employees reply to the trending topics every weekday. Through the eBay Community, you can connect with representatives from various departments, via the weekly live chat. In fact, the chats are a great way for the eBay employees to know what’s on sellers’ mind. These chats happen each Wednesday at 1pm PT.
News, updates and conversations
The eBay Community is what you want it to be. If news is what you are looking for, the Announcement Board is for you. We update this section regularly with the latest product updates, policies or urgent announcements on weather conditions and more.
Groups could come in handy if you want to connect with fellow sellers who share the same passion. You have the option to connect with them openly or message them in private through groups. Let’s say you deal in antiques and want to discuss the price of your item. Or, you’re a fashion enthusiast who wants to share the latest trend. You can find a group or create your own to stay connected with like-minded sellers.
It could be a challenge with shipping, or marketing tips, or even best practices – Discussions are jam-packed with expertise. Read our existing discussions or dive in with your specific questions to make the most of the collective experience.
The Knowledge Base is another great place to start, if you are looking to build your expertise in the online business. The eBay Community team curates the content here to ensure you get what you are looking for quickly.
From achievements to struggles – don’t keep it to yourself. Talk to your fellow sellers in the eBay Community. You never know might end up helping someone! What does the eBay Community mean to you? Share your thoughts in the comments section below.
“A long way we've come, with a longer way to go;
We volunteer here because we love it so.
Therefore, 'hats off' to the new eBay Community Crew;
May we continue to grow stronger, because of all that you do!”
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