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Activity in Buying & Selling
Seller asked me to open a case for item stuck in customs, but I don't see an option to do that
I ordered something from the UK that is shipping through eBay's "Global Shipping Program" (GSP). It got to Pitney Bowes, which is supposed to ship to the US and was flagged as "undeliverable" (googling tells me this is a common problem with Pitney Bo...
SICK and TIRED of fake accounts and bidders!!
I have been on Ebay since 1999 and I am SO SICK AND TIRED of people being able to set up fake accounts and win items, usually my higher priced ones! In this past week, I have sold two vintage car radios and BOTH were "won" by brand new accounts with ...
Do I have a choice of the item or a refund when item does not arrive?
My item does not arrive by the estimated delivery date. I was given a choice of the item or a refund and opted for the item but was issued a refund instead. Does the customer have a choice in this situation or not?
Has anyone else had a slowdown in people purchasing items? Is it because of tax time?
Just curious. It been like 2 weeks since I’ve had anyone purchase anything
Incorrect shipping charge by ebay/usps help?!
I purchased an ebay shipping label (usps) after a sale and it said $5.15. I was charged $186. I contacted ebay and they said it was usps that needed to refund me. Contacted usps and they said it was ebay to refund and then said they can only help if ...
European Buyer Can't Purchase
I am enrolled in EIS and to the best of my knowledge I have not excluded any countries. But an insistent buyer in Italy finally contacted Ebay and Ebay claims my listing is for shipping to the USA only. But I have inconsistent pages, one showing excl...
Waiting on a Payout...
I have been checking out every single minute for something I sold that was already delivered to the buyer safely to show up as funds in my eBay account so that I can withdraw them into my bank account. However, when I go to my account page I do not s...
Resolved! Confused with new package dimension requirements
I have selected standard rates without discount but my listings still get rejected for no package dimensions.I am able to edit existing listings without adding dimensions.Am I missing something?
Resolved! Unnecessary Negative Feedback
I am truly confused. I sold an item to a buyer. Shipped in 3 days of order. Buyer left a negative feedback. Buyer claims he was ripped off. The listing was plain and simple. I went back and reread my listing and description. It was fine. Reported it ...
Resolved! Negative Feedback
I just had a buyer leave me terrible negative feedback and Ebay sided with the buyer. If anyone knows a phone number to contact Ebay and speak with a real person, I would appreciate it. They absolutely need to hear the whole story. Also, why aren't w...
Account Below Standard because of Fraudulent Returns
Hello,I am hoping to get some assistance here. We had a customer order multiple items, ask for a return, and then return empty envelopes. We opened two cases. One was rightfully decided in our favor, but the second ,same customer, different empty env...
Getting UPS to cooperate in case of a tracking scam
I'm a victim of the fake-tracking number scam as detailed/tracked here by ittybitnot. I have been trying to get UPS to confirm, in writing, that the tracking number I was provided was for somebody else's package entirely. I managed to get both a loca...
Resolved! Unable to Report Seller with Bad Listings
I tried to report it to e-bay , I go and check all appropriate boxes only to see the dreaded ooops! we run into some trouble so nothing I can do!it's very possible the seller is not even aware if he/she use some software program that lists automatica...
Chinese seller fraudly confirmed return as dispatched becuase does not want refund money back.
When seller sent me wrong item I have requested refund. And instead of to send me return label, chinese seller has confirmed as dispatched and purchase comming back. But I have not dispatched because I have not got return label. I have no idea how th...
Tracking Details
Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...
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