Winter Seller Update
Check out the latest updates and features.
Find a Seller Meeting in your area
Connect with eBay sellers in your city.
The eBay for Business Podcast
Everything you need to know for your eBay business. New episodes weekly!
More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Announcements
Click the image above for the latest Announcements from eBay.
Activity in Buying & Selling
Incorrect shipping charge by ebay/usps help?!
I purchased an ebay shipping label (usps) after a sale and it said $5.15. I was charged $186. I contacted ebay and they said it was usps that needed to refund me. Contacted usps and they said it was ebay to refund and then said they can only help if ...
Template Malfunction?
Is anyone else having a problem getting their description templates to load? Been happening for a couple days now. I can't get my templates to work for anything.
Resolved! Buyer sends a physical threat?
how do I approach this? item is at usps and hasn’t shipped out yet.
Buyer changed shipping address after payment
Ok this is the first time I ever had this happen. This isn’t my fault. I shipped an item out today that was put in the mailbox last night and the buyer told me this morning (before I had a chance to check the messages) that they forgot to update thei...
Account Below Standard because of Fraudulent Returns
Hello,I am hoping to get some assistance here. We had a customer order multiple items, ask for a return, and then return empty envelopes. We opened two cases. One was rightfully decided in our favor, but the second ,same customer, different empty env...
Ebay keeps removing and restoring and removing my listings.
Ebay keeps removing my listings, claiming they are prescription only. I keep appealing and having them restored because the policy mentions the brand by name as an exception because it is an OTC product. Customer service made suggestions (such as add...
Has eBay changed how cancellation are processed and refunds issued?
Hello, I haven't actively been selling in awhile and ran into two issues this week. 1) A buyer purchased an item and wanted to cancel it prior to me shipping. I agreed and went to cancel the order. When it was time to refund the buyer my only option ...
Resolved! Feedback advice (kind of wordy)
I've had this account for around 4 years that I've only used for buying the odd item, and I only started selling in the last month. I collect buttons, so I'm basically just recouping my button jar spends by selling the ones I don't want to keep. It's...
Ebay standard envelope tracking failure has resulted in seller status falling to 'Below Standard.'
For several years we have used the standard envelopes to ship items at a total price point of $4.99 and lower. These have been an ongoing problem for many sellers (google similar problems) and Ebay apparently has no desire to correct them. The standa...
Do I have a choice of the item or a refund when item does not arrive?
Comments withdrawn.Waste of time.
Resolved! Negative Feedback
I just had a buyer leave me terrible negative feedback and Ebay sided with the buyer. If anyone knows a phone number to contact Ebay and speak with a real person, I would appreciate it. They absolutely need to hear the whole story. Also, why aren't w...
Product never arrived. What should I do?
I bought two products, none arrived. It's been a couple of months. Tracking number does not work. Sellers doesn't seem to know what to do. Report page does not accept product code. Did I loose my money? What should I do?
Getting UPS to cooperate in case of a tracking scam
I'm a victim of the fake-tracking number scam as detailed/tracked here by ittybitnot. I have been trying to get UPS to confirm, in writing, that the tracking number I was provided was for somebody else's package entirely. I managed to get both a loca...
Ebay tracking differs from USPS
I made an order recently and the Ebay tracking is saying "Unable to deliver ... PUDO return accepted." USPS tracking still says "Pre-Shipment." I know that PODU requires choosing a parcel to pick said package up from, but my shipping info is my home ...
Resolved! How do I ask ebay to step in? There does not appear to be a link on myebay
So I purchased an item listed as USED, described to be "in good working order", backed by ebay guarantee, this seller has 75% with I think 5 feedbacks. The unit arrived in the strangest packaging I've ever seen, sideways/diagonal and with the armwres...
| User | Helpful Count |
|---|---|
| 1303 | |
| 1206 | |
| 1115 | |
| 1007 | |
| 998 |
