10-07-2013 11:59 AM
Ebay advertising the fact that any items not received will be refunded in full is ludacris in my mind... it just opens the system to be abused...
If ebay keep count of how many times buyers report an item not being received and actually give sellers a heads-up to use a recorded delivery service if a particular user has lots of items "lost" in the post would be a step in the right direction, however dodgy users can just open new accounts to get "free" stuff anytime they like... madness!
I've been down the route of sending everything recorded post and at 75p a go, a 100 items a day costs £75 & with my average sale costing between £7-£10 it doesn't add up... it's cheaper to take a chance with standard 1st/2nd class post and letting people claim 3-4 items vs charging honest customers more and taking less sales!
ebay seems to be only intersted in pleasing buyers & taking our fees.
Here is an idea... why don't ebay use their massive buying power and open up a competitive tracked postal system for sellers to use - something like linnworks/bright pearl using Royal Mail £3 for upto 15kg packages sounds good to me... the customers benefit from tracked deliveries and sellers benefit too from reduced rates and easy use...
I don't think there is enough being done for sellers... I live in hope that things change soon!
10-29-2013 01:06 PM
Hi I agree buy eBay advertising if item not received will get refunded in full is tracking customers to abuse the system, out of 100 items posted out 20 customers will turn out and say haven't received their delivery. EBay is not doing enough for sellers,taking monthly fees is all they care about don't understand sellers are loosing out instead of making money.
Should work together with royal mail and help to investigate cheats on line , can't track all orders as it is not worth it costs you more than the item purchased....
I THING THERE IS NOT MANY CUSTOMERS ON LINE WHICH ARE HONEST THEY ARE AT IT SHOULDN'T GET AWAY WITH IT
hope eBay makes this a safer place for sellers and understand