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I sold an item recently that was brand new but clearly in an open container.  It was listed as "new other" and I gave a few good, close up photos.  The seller opened a case in the resolution center, claiming the item was used and that he wanted a full refund with me covering all shipping.  The only thing he said was that the item was not new.  I provided close up photos of the item.  It was liosted as no-return because I know how fickle and sometimes even dishonest buyers have become.  The buyer was rude and even somewhat of a bully in his communication with me.  I provided a solid case, yet eBay is forcing me to give him a full refund.  No explanation whatsoever was offered as to HOW or WHY they reached this decision, which is criminal on their part.  (I know I'm exaggerating with the word "criminal," but it certainly is very unprofessional.)  My questions:

 

1) Whom do I contact to find out the logic behind this ruling?  It's obvious no process took place.

2) What course of action do I take if the buyer returns the item back damaged or replaced with a defective unit?  This guy was such a jerk the way he talked to me, I know he is going to do something like that.

 

 

Honestly, after this experience, I will probably stop selling on eBay.  As a buyer, it's nice to have some protection against fraud, but as a seller, it looks like eBay has no hesitation to screw you over with no just cause and due process.

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