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Soy nueva en este sitio , pero tengo dudas de realizar compras ,xq mi hijo , realizo una ,pago con tarjeta ,y no se pudo comunicar hasta ahora.no sabemos como contactarnos ni recibimos una contencion de eBay. X favor si alguien nos asesora.saludos¡¡¡¡¡

eBay Chat discussion

Jan 24, 2015 7:32:00 AM PT

edycel

So I buy a new panel for my car that is in India and when the package finally gets here it shows some damaged that looks like it occured preshipping.

A corner of the panel was snapped but the packaging and box show no signs of any damaged to that specific corner. There is also some wear on the portion of the panel that looks like it was caused during fabrication. A side note, it looks like it should have failed the manufacturer's quality check. The seller obviously blames shipping (it came via USPS) but is willing to do a refund and exchange.


I am willing to exchange the panels but I believe that the seller is responsible for the return shipping. Because it was sent via USPS I highly doubt the seller will be able to issue me a label and I will have to eat shipping costs to send the panel back to India. 

How would you handle this situation?

eBay Chat discussion

Jan 26, 2015 12:59:44 PM PT

Requesting an exchange internationally

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