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I first noticed a problem when I searched for 13" inch rims. I had to scroll through 4 pages of stuff completely unrelated to 13" inch rims before I finally came across my first one. This is true for all searchable products, not just wheels. So I called customer service, which was nearly a waste of time but I did learn something.  They told me that the words in your search are what matter, not the content of the words, or the meaning of the phrase. Then the search is narrowed further by how much eBay wants to retain you as a seller. If they like you better than another person, you are at the top of the list. So that is how you search for "13 inch rims" and end up with page after page of things like this "2011 12 13 14 15 rims for Toyota Corrolla 15 inch steel rim". However, 4 pages later I find "rare 13 inch rims - high performance 13x6". I don't want to stop using eBay but when they are this interested protecting their sellers, then the customer gets the short end of the stick. If you don't think this is limiting new sellers, then you are naive. And of course when you limit willing sellers, competition slows, prices rise, buyers disappear. 

eBay Chat discussion

Sep 2, 2015 2:32:16 AM PT

eBay - Terrible search engine

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