I've waited 7 weeks for the buyer to collect on a "collection only" item. I've emailed them a number of times, they either put me off with various excuses or ignored my emails. I contacted Ebay and was told that 30 days after I have received payment, it's up to me what I do with the item. I relayed this back to the buyer who said they were going to get the Police involved and take me to court and then raised a complaint with Ebay, stating that I was refusing to let them collect the item. We agreed on a date and time for them to collect and an hour before they were suppose to arrive at my house (yes, they have my address) they emailed me to say they couldn't make it due to trains being cancelled, bad weather. I emailed back and asked when could they come, my emailed was ignored. Two days later I received an email from Ebay telling me that they had reimbursed the buyer. i questioned this, one hour and ten minutes on the phone, Ebay said that I'm not allowed to have the money and the item. They didn't question the buyer as to why they didn't collect. they just gave the money back. I am so angry. I am closing my account with Ebay and I am going to spread the word about their lack of customer support. I feel so let down.
Does anyone know how I can contact someone here in America to help me with an issue with new postal rates not being updated in my listings? I have literally made at least 10 phones calls, talked to twice that many different people including managers, & got at least that many different answers. Of all those calls only 1 went to an American agent who happened to be the only one who helped me resolve the problem but it's back again. I'm fairly new to all this & having people who are more confused than me is really frustrating, especially when they are supposed to know how to help me.