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eBay Chat

Hello, I make a purchase with eBay Bucks and seller I realized that there was damage to the equipment seller returned my money where I get the money back? and for several day from the day 6/10/2014 I would like to help me with this problem thanks

eBay Chat discussion

Oct 23, 2014 6:31:36 AM PT

eBay Bucks refund

Non-Hassle-Free Returns (guest accounts or customers simply choosing not to use eBay Returns):  I noticed that in order to receive a refund of the Final Value Fees, eBay is now requiring that sellers refund the original shipping charges even in cases of buyer's remorse.  This differs from the standards set with Hassle-Free Returns, where sellers are not obliged to refund shipping charges in cases of buyer's remorse.  Under the new system, sellers do not have an option to refund shipping when a Cancel Transaction Request is sent.  This is also true in cases where the seller offers expedited shipping services.  Example:  A customer orders a size Small jacket as a gift and selects Next Day Shipping for an addtional $50.00, so the item is received in time for their event.  The item is listed correctly, picked and shipped correclty.  The customer receives the item , but realizes the item purchased is too Small for the recipient.  Little Joey grew a lot in the last year.  :smileyhappy:  If they are a guest, or they do not use Hassle-Free Returns, the only way the seller can recover the Final Value Fees is by refunding the item and the $50.00 shipping charge.  The sellers other option is to refund the customer directly for the item, and not send a CTR for the Final Value Fees (eBay won't refund this unless the shipping charge is refunded as well).  Questons:  Why would a buyer use Hassle-Free Returns, if eBay will force additional refunds from sellers for buyer's remorse returns?  Why is this different from the standards set in Hassle-Free Returns?  Why aren't sellers able to recover the selling fees in all cases where a buyer's remorse item is refunded in full?  Very confusing.  

eBay Chat discussion

eBay Chat discussion

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