I've waited 7 weeks for the buyer to collect on a "collection only" item. I've emailed them a number of times, they either put me off with various excuses or ignored my emails. I contacted Ebay and was told that 30 days after I have received payment, it's up to me what I do with the item. I relayed this back to the buyer who said they were going to get the Police involved and take me to court and then raised a complaint with Ebay, stating that I was refusing to let them collect the item. We agreed on a date and time for them to collect and an hour before they were suppose to arrive at my house (yes, they have my address) they emailed me to say they couldn't make it due to trains being cancelled, bad weather. I emailed back and asked when could they come, my emailed was ignored. Two days later I received an email from Ebay telling me that they had reimbursed the buyer. i questioned this, one hour and ten minutes on the phone, Ebay said that I'm not allowed to have the money and the item. They didn't question the buyer as to why they didn't collect. they just gave the money back. I am so angry. I am closing my account with Ebay and I am going to spread the word about their lack of customer support. I feel so let down.
Does anyone know how I can contact someone here in America to help me with an issue with new postal rates not being updated in my listings? I have literally made at least 10 phones calls, talked to twice that many different people including managers, & got at least that many different answers. Of all those calls only 1 went to an American agent who happened to be the only one who helped me resolve the problem but it's back again. I'm fairly new to all this & having people who are more confused than me is really frustrating, especially when they are supposed to know how to help me.
FRUSTRATING AS A BUYER AND A SELLER: EBAY is almost DEAD
As a buyer, ebay's search engine used to be amazing- I could limit my search to a specific item or broaden it to go on "an ebay treasure hunt" depending upon my mood. However, they keep limiting the search engine and for the last couple years, I spend less than 5 minutes on the site before closing. I become so frustrated by the search engine that constatntly resets to what ebay wants me to do. I have totally lost control and it has become like amazon's search engine- you cannot narrow it or search for a specific word anymore. While I used to spend an hour every morning searching, ebay is no longer a part of my rountine. I have no interest in buying from professional sellers, but want to find that quirky bargain that made ebay famous. The search engine doesn't allow this anymore.
The thrill of seeking a listing that is a bargain is gone. Ebay is sadly mistaken if you think everyone uses a mobile to go on Ebay and wants it fast and easy. Ebay has never been Amazon and you can't force them to do what you want.
As a seller, I had a learning curve about making sure my shipping costs were covered and learning whether to make a starting bid price low or high. It was a painful lesson, but it smoothed out after a couple mistakes. I list about once a year in a binge of trying to clean out the house. In my most recent purge, I noticed that ebay is tnow rying to force my lising into buy it now and international shipping: if I"m not careful, the default mode keeps popping in. It is very frustrating, especially since I'm listing similar items, trying to use the same format over and over and ebay keeps chaing it on me. It is like ebay isn't honest and is trying to trick me into doing what they want me to do.
Most importantly, I was shocked at how few people looked at my items for sale- clearly the traffic is down. Even if I list a popular "hot" item, I don't think there will be sufficientl bidding, so now I understand the ebay push into "buy it now"- you need a month and a guaranteed price or else it won't sell or it will sell for too little.
There is just too little traffic on the site and I can only conclude that buyers are as frustrated as I am with the search engine. If I wanted to purchase from professional sellers, I would buy from amazon where there are much better controls as to what you are receiving. Ebay has always been the Wild West- why would I only want to purchase from professional sellers who might be less than honest?
My advice to Devin Wenig- you are an auction site, you are not Amazon. Make an algorithm that splits the site into "amazaon fast" or "ebay classic "search options.
RETURN CHOICE to the buyers and the sellers. Remember that you are an auction site, not an online shopping site.