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Community Member
Posts: 1
Registered: ‎05-23-2011

Re: Stop unfair feedback from unreasonable ebay buyers

in reply to ownedandloved

I agree that the feedback system is very unfair to sellers. I had a 100% feedback and I'm a power seller as well. I had one overseas buyer who didn't get their package and left a negative feedback. The tracking shows it was still enroute. I have called ebay and paypal about this and neither one will help out and they say that the feedback is not removeable because it's the buyers right to speech. ??? So what does USPS (the shipper) not performing their part of the business have to do with my performance of packaging up the item very carefully and sending out the next day quickly on my part?? 

 

There are alot of grey areas to their feedback system that should be looked at very carefully into updating it with a system that's fair for both buyer and seller... I am seriously thinking of quitting ebay all together and I have four power seller accounts. On top of the high fees and shipping costs, slow website plus dealing with bad buyer situations, it's not worth it as there's many ways to sell items or run a real business. 

Community Member
Posts: 6
Registered: ‎08-13-2015

Re: Stop unfair feedback from unreasonable ebay buyers

in reply to sirpugsalot
Absolutely!!! This is turning into a very profitable scam for unscrupulous people. Sellers have no recourse anymore. I have over 800 positive feedbacks....return postage if it comes in less then what the Buyer paid...mail immediately when paid...maintain good communication...have been selling for over 11 years and now because one seller got upset with purchase she made even though I said she could return...also claimed I did not include a pic which was right there !!!! eBay still allowed her negative feedback to remain. Time to find a new venue.
Community Member
Posts: 6
Registered: ‎08-13-2015

Re: Stop unfair feedback from unreasonable ebay buyers -

in reply to blessedbdesigns
As one person suggested....leave eBay and go to Amazon or Etsy because eBay will not do anything to help Sellers.
Community Member
Posts: 6
Registered: ‎08-13-2015

Re: Stop unfair feedback from unreasonable eBay buyers - Petition

in reply to rareufovideos
I thank you for your info....I will definitely be moving.
Community Member
Posts: 6
Registered: ‎08-13-2015

Re: Stop unfair feedback from unreasonable ebay buyers

in reply to ojaicoho9556

How do I do that ? How can I block a Buyer and why is eBay letting Buyers post very unfair feedbacks and refuse to do anything about them?

 

 

MCL2601

Community Member
Posts: 3
Registered: ‎06-23-2012

Re: Stop unfair feedback from unreasonable ebay buyers

in reply to ownedandloved
All Buyers need to put on the Block Buyer list Eventually. .Buyers might think twice before jumping to conclusions ..Without giving the Seller a chance to resolved the issue ..Thank you for info on ... Updated my Block Buyer requirements. .This will eliminate some problems..
Community Member
Posts: 1
Registered: ‎12-31-2014

Re: Stop unfair feedback from unreasonable ebay buyers -

in reply to blessingenterprises

Gee... It really sucks to have to operate like a real business, doesn't it? You eBay sellers complain when there's no feedback and you complain when there's negative feedback. I guess you never heard about "the customer is always right". The original eBay model has long since lost its appeal to most consumers. I can get better pricing, faster shipping and superior customer support from Amazon. I don't care if eBay shuts down entirely. At least I wouldn't be hassled to leave some ridiculous feedback. I expect everything to go right, I shouldn't have to leave any feedback unless there's a problem.

Community Member
Posts: 1
Registered: ‎09-25-2012

Re: Stop unfair feedback from unreasonable ebay buyers

in reply to ownedandloved

I agree. I have sold on Ebay off and on  since just about the begining, and the new feedback system SUCKS!!!!!!! I hve had nothing but trouble with unfair feedback since it was put in place.

Community Member
Posts: 1
Registered: ‎12-03-2006

Re: Stop unfair feedback from unreasonable eBay buyers - Petition

in reply to sugarroll

The new feedback system really sucks!

I have been a power seller for 8 years.

New system came in, now I am below standard!!!

 

Only 1 negative feedback in 8 years.

 

Account is now limited, funds being held for 4 weeks, limited listings of 20 per week, lower search ranking.

 

You can only show your protest by leaving ebay.

Move to amazon. Much friendlier, and no negative feedback issues.

 

 

Community Member
Posts: 15
Registered: ‎05-24-2013

Re: Stop unfair feedback from unreasonable ebay buyers

in reply to sirpugsalot
Yes, this is what I think is going on, too. In my case the item had a bad battery -- I had no idea I was responsible for a battery -- but had the buyer given me the chance would have gladly sent him $5 for a battery. Instead he got all hostile and dug his heels in and just went ahead and left me negative feedback and then when you complain to eBay they tell you to go back to the buyer and request that the feedback be changed == they need to remove the neg feedback and not put buyers in a position to fight it out. Very disappointed with this service after 15 years of supporting them.
Community Member
Posts: 15
Registered: ‎05-24-2013

Re: Stop unfair feedback from unreasonable ebay buyers -

in reply to sruvio98

Speaking to the choir here -- I am so sick of eBay corporate taking such a lack position on buyers leaving feedback and issuing claims. This is the second time in 15 years that I've had this issue and it is just recently become an issue or me - but was told first that yes, this feedback needs to be removed based on the situation and then when you escalate they want me to go back to the buyer to see if they will remove feedback -- putting me back into an argument with the seller. eBay is a piece of **bleep** and I'm tired of being put upon and losing time and money from this terrible service. I have over 1000 items to list and decided to just let the 30 items I have there currently run out. I'm tired of dealing with mean buyers who think that whatever they have in their tiny brains is gospel.  This is strike 2 for eBay for me and their lack of support for my issue. 

Community Member
Posts: 1
Registered: ‎08-02-2011

Re: Stop unfair feedback from unreasonable ebay buyers -

in reply to blessedbdesigns

I HAVE HAD AT LEAST 3 BUYERS IN THE PAST 6 MONTHS WHO HAVE LEFT NEGATIVE FEEDBACK. I DON'T UNDERSTAND WHAT BENEFIT I GET FROM LYING ABOUT AN ITEM I LISTED. PEOPLE IN THE PAST HAVE SAID THEY HAVE NEVER RECEIVED AN ITEM OR ITEM WAS USED OR DAMAGED. I AM NOT IN THE BUSINESS OF PISSING PEOPLE OFF OR RECEIVING NEGATIVE FEEDBACK. 

 

 I HAVE CONTACTED EBAYS CUSTOMER SUPPORT IN THE PAST IN REGARDS TO THE SCAM ARTIST BUYERS AND IT HAS BEEN A COMPLETE WASTE OF TIME, NOTHING THEY CAN DO, VERY FRUSTRATING. 

Community Member
Posts: 802
Registered: ‎02-22-2006

Re: Stop unfair feedback from unreasonable ebay buyers -

[ Edited ]
in reply to blessedbdesigns

This is for blessedbdesigns.

 

I opened up five of your bag listings that had sold. Not one did you give the dimensions of the bag, left to right, top to bottom and front to back. Nor do you write out condition or indicate anything that is wrong with the item like pen marks on the lining. According to ebay on how to be a good seller, your listing should be so detailed, that the buyer would know exactly what they are receving if you did not post one single picture with the listing. Your's are kind of short on facts.

 

Go to the SITE MAP at the bottom on  any ebay page and open that and go to selling activitive and Seller Resources in the middle of the page. Go through all those topics and you will get some tips on selling.

 

 I would suggest you start taking returns. Write it out in your listing that you do, and seller pays return shipping. Have you been posting tracking numbers with your sales? That is the only reason I can see that your buyer gave you a negative. Check the tracking numbers of your sales after you have shipped so the buyer isn't coming to you complaining 11 days later saying the item has never arrived. Also check tracking on your sales after you have shipped to make sure the package is going where it is suppose to be going and on time. Better that you bring a problem to the buyers attention rather than the other way around.

 

Finally go to your My ebay page to Account on the left side of the page at the top. Scroll down to Site Preferences and go down that list and create your own preferences especially with the BUYER REQUIREMENTS SECTION. You can elinimate some headaches in that area.

Community Member
Posts: 1
Registered: ‎07-06-2014

Re: Stop unfair feedback from unreasonable ebay buyers -

[ Edited ]
in reply to ownedandloved

After going around with the USPS twice, there was no doubt that they had lost the package (which was insured w/ tracking) I filed a claim and immediately issued a full refund for shipping and the item. My buyer seemed pleased but still left me negation feedback? I've been a buyer for years but am new to selling so with one bad feedback I've gone from 100% to 98.5?!? And in the two months I've been selling I have had 5 non paying bidders, one "oops I don't know how ebay works" one returned bag that now smells like an ashtray and will prob. Never b able to b sold?!? Any advice? I am just trying to supplement my income as a nail tech by being an honest seller who loves people..... I've never experienced anything like this in my life!

Community Member
Posts: 6
Registered: ‎04-10-2014

Re: Stop unfair feedback from unreasonable ebay buyers -

[ Edited ]
in reply to gentleyeti

Well said!

Community Member
Posts: 6
Registered: ‎04-10-2014

Re: Stop unfair feedback from unreasonable ebay buyers

[ Edited ]
in reply to sewspunky

Smiley HappyI just posted about the same thing!!!! SO its not just me??

Community Member
Posts: 6
Registered: ‎04-10-2014

Re: Stop unfair feedback from unreasonable ebay buyers

[ Edited ]
in reply to ownedandloved

The bottom line is that ebay is only concerned with making money and the way they do that is to do everything possible to keep buyers happy and returning. Its bad for ebay business if "bad buyers" are labeled through negative feedback or some type of tracking system that everyone can see....everything is geared towards the buyer and ebay doesnot make it easy for honest sellers to appeal fraudulently opened cases of unfair feedback left by "bad buyers".

 

Ive noticed a "trend" recently of certain buyers "nit picking" and complaining about any little thing in what I believe is an attepmt to get items for free or partial refunds once they have paid...has anyone else noticed this?

Community Member
Posts: 3
Registered: ‎01-19-2011

Re: Stop unfair feedback from unreasonable ebay buyers -

[ Edited ]
in reply to ownedandloved

Hi, I absolutely agree. I am tired of buyers who lie and decieve to get things for free, then ruin a good persons reputation. vicki

Community Member
Posts: 642
Registered: ‎04-22-2011

Re: Stop unfair feedback from unreasonable ebay buyers

[ Edited ]
in reply to fla-tvl

flatvl wrote:
I made a mistake in the listing, caught it after 1 day.

Well now you know what your mistake were, just don't do it again for 12 months until the feedback rolls off and you'll be back to 100%. Sure, it sounds like the buyer is unforgiving but it's already a norm among buyers that: "If you buy something and make payment only to have the seller refund it to you afterwards, assume seller is backing out of sale, especially if the final price is low by your standards.", even if the seller is facing issues and cannot complete the transaction, too many bad sellers breached buyers' trusts that way.

 

If you want to minimise your chances of getting negative feedbacks, stop selling 'untested' or outright 'not working' items, please.

 

 

When up against non-payers, file UPI cases ASAP, do the right thing for the wellbeing of you and other fellow sellers.
Community Member
Posts: 1
Registered: ‎02-04-2005

Re: Stop unfair feedback from unreasonable ebay buyers

[ Edited ]
in reply to old_ladies_estate_sale

I agree with you, my littleshoppe3, I had almost 4000 positive and 100% record. I made a mistake in the listing, caught it after 1 day. Seller paid for 3 separate , I issued immediate refunds along with messages on Paypal AND eBay. She left me 3 negative f/b. Gone is the 100% after 13 years of always "going the extra mile". eBay says there is nothing they can do short of investigating her to see if this is part of her M.O. They can investigate all they want but at the end of the day, I am out the 100% rating. Like you, I made remarks on all 3 of her neg f/b to me and I wasn't nice either. She doesn't qualify for "nice". IMO: Please don't be afraid to sell your dolls all because of one buyer. Karma is a **bleep** and her day will come.
In the meantime because of the poor eBay policies and a very recent incident, I am no longer buying or selling. It's not worth the hassles and if they don't have both buyers and sellers "best interest at heart, why subject myself to this?
I wish you all the very best and God Bless You, Betty