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10-24-2015 05:19 PM
I think the system is unfair and should change.. You can sell 100 items and have 100 great feedback sand one negative feedback can ruin everything.. It is unfair to sellers.. There is a lot of scammers out there that make things up to get you to lower the price for them .. Happened to me and there's not much you can do as a buyer.. Needs to somehow change eBay ..
10-21-2015 11:06 AM
I, too, am a top-rated power seller who is having her turn in the unfair eBay practices barrel. I am diligent about describing every little flaw in my items. I'm as honest as the day is long. But this buyer was unhappy with his $25 book. He expressed his displeasure in nasy hostile messages. I responded politely, professionally, apologizing for any oversight on my part, and offered him a full refund plus return shipping. He was not satisfied because he wanted to keep the book. His last note read, "What, no offer of a partial refund? Really? Hmm..... I see ....." (His first message threatened negative feedback.) So, I chose not to respond to his nastiness since I had already told him he had 14 days to decide whether he wanted to keep the book or return it, AT MY EXPENSE. I reported him, and today he left negative feedback calling me dishonest, stating that my listings are inaccurate, and warning other buyers to BEWARE. I had even upgraded his shipping to Priority!
I have spoken to 20-some eBay reps, most of whom are not fluent in the English language and therefore cannot detect the veiled threat of extortion: feedback for a partial refund, i.e., money. One even had to ask me what "screwed" meant (buyer said "he was screwed").
If the issue is not resolved and the negative feedback removed, I am leaving eBay in favor of online venues. They are losing yet another conscientious, honest, professional, intelligent, seller.
09-23-2015 09:08 AM
I went to http://www.ebayblacklist.co/master-list/, added my bad buyers and copied their list to add to my blocked buyer list. It made me feel a little better about this unfair system.
08-25-2015 03:57 PM
I agree that the feedback system is very unfair to sellers. I had a 100% feedback and I'm a power seller as well. I had one overseas buyer who didn't get their package and left a negative feedback. The tracking shows it was still enroute. I have called ebay and paypal about this and neither one will help out and they say that the feedback is not removeable because it's the buyers right to speech. ??? So what does USPS (the shipper) not performing their part of the business have to do with my performance of packaging up the item very carefully and sending out the next day quickly on my part??
There are alot of grey areas to their feedback system that should be looked at very carefully into updating it with a system that's fair for both buyer and seller... I am seriously thinking of quitting ebay all together and I have four power seller accounts. On top of the high fees and shipping costs, slow website plus dealing with bad buyer situations, it's not worth it as there's many ways to sell items or run a real business.
08-14-2015 10:11 AM
08-14-2015 10:01 AM
How do I do that ? How can I block a Buyer and why is eBay letting Buyers post very unfair feedbacks and refuse to do anything about them?
08-07-2015 10:41 AM
12-31-2014 07:36 PM
Gee... It really sucks to have to operate like a real business, doesn't it? You eBay sellers complain when there's no feedback and you complain when there's negative feedback. I guess you never heard about "the customer is always right". The original eBay model has long since lost its appeal to most consumers. I can get better pricing, faster shipping and superior customer support from Amazon. I don't care if eBay shuts down entirely. At least I wouldn't be hassled to leave some ridiculous feedback. I expect everything to go right, I shouldn't have to leave any feedback unless there's a problem.
12-29-2014 05:34 AM
I agree. I have sold on Ebay off and on since just about the begining, and the new feedback system SUCKS!!!!!!! I hve had nothing but trouble with unfair feedback since it was put in place.
12-02-2014 07:19 AM
The new feedback system really sucks!
I have been a power seller for 8 years.
New system came in, now I am below standard!!!
Only 1 negative feedback in 8 years.
Account is now limited, funds being held for 4 weeks, limited listings of 20 per week, lower search ranking.
You can only show your protest by leaving ebay.
Move to amazon. Much friendlier, and no negative feedback issues.
12-01-2014 09:17 AM
12-01-2014 09:09 AM
Speaking to the choir here -- I am so sick of eBay corporate taking such a lack position on buyers leaving feedback and issuing claims. This is the second time in 15 years that I've had this issue and it is just recently become an issue or me - but was told first that yes, this feedback needs to be removed based on the situation and then when you escalate they want me to go back to the buyer to see if they will remove feedback -- putting me back into an argument with the seller. eBay is a piece of **bleep** and I'm tired of being put upon and losing time and money from this terrible service. I have over 1000 items to list and decided to just let the 30 items I have there currently run out. I'm tired of dealing with mean buyers who think that whatever they have in their tiny brains is gospel. This is strike 2 for eBay for me and their lack of support for my issue.
07-09-2014 06:47 PM
I HAVE HAD AT LEAST 3 BUYERS IN THE PAST 6 MONTHS WHO HAVE LEFT NEGATIVE FEEDBACK. I DON'T UNDERSTAND WHAT BENEFIT I GET FROM LYING ABOUT AN ITEM I LISTED. PEOPLE IN THE PAST HAVE SAID THEY HAVE NEVER RECEIVED AN ITEM OR ITEM WAS USED OR DAMAGED. I AM NOT IN THE BUSINESS OF PISSING PEOPLE OFF OR RECEIVING NEGATIVE FEEDBACK.
I HAVE CONTACTED EBAYS CUSTOMER SUPPORT IN THE PAST IN REGARDS TO THE SCAM ARTIST BUYERS AND IT HAS BEEN A COMPLETE WASTE OF TIME, NOTHING THEY CAN DO, VERY FRUSTRATING.
07-06-2014 05:37 PM - last edited on 07-07-2014 07:55 PM by dm_karen
This is for blessedbdesigns.
I opened up five of your bag listings that had sold. Not one did you give the dimensions of the bag, left to right, top to bottom and front to back. Nor do you write out condition or indicate anything that is wrong with the item like pen marks on the lining. According to ebay on how to be a good seller, your listing should be so detailed, that the buyer would know exactly what they are receving if you did not post one single picture with the listing. Your's are kind of short on facts.
Go to the SITE MAP at the bottom on any ebay page and open that and go to selling activitive and Seller Resources in the middle of the page. Go through all those topics and you will get some tips on selling.
I would suggest you start taking returns. Write it out in your listing that you do, and seller pays return shipping. Have you been posting tracking numbers with your sales? That is the only reason I can see that your buyer gave you a negative. Check the tracking numbers of your sales after you have shipped so the buyer isn't coming to you complaining 11 days later saying the item has never arrived. Also check tracking on your sales after you have shipped to make sure the package is going where it is suppose to be going and on time. Better that you bring a problem to the buyers attention rather than the other way around.
Finally go to your My ebay page to Account on the left side of the page at the top. Scroll down to Site Preferences and go down that list and create your own preferences especially with the BUYER REQUIREMENTS SECTION. You can elinimate some headaches in that area.
07-06-2014 12:58 PM - last edited on 07-07-2014 07:54 PM by dm_karen
After going around with the USPS twice, there was no doubt that they had lost the package (which was insured w/ tracking) I filed a claim and immediately issued a full refund for shipping and the item. My buyer seemed pleased but still left me negation feedback? I've been a buyer for years but am new to selling so with one bad feedback I've gone from 100% to 98.5?!? And in the two months I've been selling I have had 5 non paying bidders, one "oops I don't know how ebay works" one returned bag that now smells like an ashtray and will prob. Never b able to b sold?!? Any advice? I am just trying to supplement my income as a nail tech by being an honest seller who loves people..... I've never experienced anything like this in my life!