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01-19-2016 11:47 AM
01-17-2016 01:20 PM
01-07-2016 11:54 AM - last edited on 01-07-2016 01:48 PM by li-cynthia
Wow! i cannot believe what just happened to me on EBAY!!! The user purchased my PS3, paid for it, filed a case and said they were returning it and did not, got a refund and then resold it on Ebay. BEWARE of user he is stealing items and reselling stolen items. EBAY is helping him to do it. I disputed his claims and they totally disregarded my dispute and refunded the money and now he has resold my PS3.
12-03-2015 09:22 AM - last edited on 02-19-2016 09:36 AM by dm_karen
Dear, A month ago I ordered a macbook pro. After two weeks I still haven’t received the macbook so I send multiple mails to the seller and filed a complain. The seller responded “Hi, I am so sorry about the delay. Your item will be delivered by Friday. I will be uploading tracking number tomorrow. If you don't receive it by Friday, then you can request a refund from eBay. Until then, please don't request any action by eBay because it will complicate things and it will be hard to fix. It will waste both of our times. Thank you!” So I closed the case and thought my macbook would arive in a week. Again, two weeks later I still didn’t received my macbook and I can’t reopen the case. Is there anything you can do to make money back guarantee come true? Otherwise I would lose $1650 on a macbook I didn’t got. This might be inconvenient for you, but for me that’s a lot of money.
12-01-2015 07:47 AM - last edited on 02-19-2016 09:36 AM by dm_karen
I share the same grieve of ecommerce scam!!! I have always been skeptical about online purchases. And this is my first time with eBay. My husband has been an eBay client for years and encouraged me to try it even though he said it's not a perfect system, it still beats standing in long line.
Well, I purchased a LED Bulbs mesh lighting string with Seller. The item offered FREE SHIPPING, but I paid $3.99 to expedite it. I paid a totle of $23.98 (the item is selling for $7.69 with FREE STANDARD SHIPPING). The item was to be sent to my RE office address. Somehow, the USPS decided that it was the incorrect address and returned it to the Seller. I received no communication whatsoever from this Seller until I sent a status request via eBay. And that's how I found out it didn't make it here. While it was too late for our event, I felt that I can still use it for our future events. So I advised the Seller to send it back making sure the company's name is also on the label. He never attempted to do that because he asked for $10 to re-ship it!!!
The Seller then requested ebay to review this case and eBay ruled in his favor and forfeited my refund (I didn't even ask for the refund). I called ebay Customer Services and was told the same thing that they could not help me for the same reason—not the Seller’s fault! They didn’t care that it wasn’t even my fault as the address provided was a valid address. The CSR suggested that I call and settle with the Seller. I asked for her Manager. Someone got on the call. In a condescending tone, she said that she would call me back in 5 mins. That was as of 12:42pm ET Friday, 11/27. Today is 12/1 and I’ve yet to get a call back from her.
To make matter worse, eBay even rejected my appeal…once again it ruled against the consumers! I contacted the Seller and got a message from eBay that I was not allowed to contact the Seller as it could represent fraudulent! I don’t have time to scam people. This is a legitimate order and it pains me to be treated like a criminal! Doesn’t eBay have any integrity?
I have filed the complaint with BBB and will file it with the Consumer Affairs bureau. I will also send the complaint to ebay’s headquarters as well as bringing eBay and this Seller to a Small Court Claim. It’s the principle that we’re dealing with here! If eBay and this Seller can scam one customer out of a merely $23.98 plus $10 more for re-shipping, imagine how much money they would make on thousands of their victims!
11-17-2015 04:21 PM
I've bought and sold on Ebay for 14yrs now. I purchased some used toddler cloths and they came with pet hair all over them and balls of fur washed into them. Filed a complaint to get the item shipped back for a refund.
Ebay told me to have her send me the shipping label which she did. I sent it back and here's the kicker. The tracking from the package showed it went out and 2 days later it was delivered back to me on the usps site! But, in the complaint, it was clearly delivered to her.
If that wasn't bad enough, I inadvertantly shipped a pair of Nike Track pants with the package and missed a pair of the pants that were hers and they were an off brand.
The seller and I were in the middle of working out that fiasco and then Ebay just informed me that they ruled in her favor!! YES! Now I'm out the Nike Track pants, $$ I paid for the items and the items themselves!
Beware...there's something really really off with Ebay and it's certainly not what it used to be. I will never buy from this site again and after my items for sale are done so am I.
11-11-2015 04:51 PM
11-11-2015 04:48 PM - last edited on 02-19-2016 09:34 AM by dm_karen
I also contains yes the firm in California that has a class action lawsuit against eBay for my exact issue. Ebay buyer scammed me. Bought my item, seller requested a return through their ebay return policy. It was granted. It was granted even though he posted a picture of a different item and never responded since except one saying he returned what he recieved. I reported it and him numerous times. Calmed ebay over half a dozen times and followed everything they told me and got the same answer everytime... "sorry the case is closed there is nothing we can do because this is the buyer's first issue like this". Seriously? So I'm out my item and you want me to reimburse you for reimbursing him??? I told them I'm not paying and they can reverse it and keep making money from my listings and when i buy stuff from other sellers. They didn't care. So Pamela from the law firm wants my info and any proof of this. I can send it but i won't be a part of the suit because I'm In a different state They would just be using my info as more evidence against ebay. Or... they said it's a possibility they can open another class action suit in my state in my name. Not sure what I should do if anything at all. I'm just sick of eBay and what they get away with. I've been a memeber of eBay since 2003 and have 100% feedback. ridiculous!
11-06-2015 09:36 PM
11-06-2015 09:24 PM - last edited on 11-09-2015 12:11 PM by li-cynthia
I'm a buyer and I'm having a difficult time getting my money back, returned the goods as per sellers instructions and guess what now they refuse to reply, I contacted customer service and after all the correspondence the last message from the was don't worry we are looking at your case. I followed it up since I haven't heard from them again and I get a message saying the the customer service email address is no longer available "what the". this is my first bad experience on eBay, never again I will purchase from them
10-22-2015 06:31 AM
I Agree, i have been selling on ebay for at least 10 years, and have exceeded their expectations as a seller, and have usually got my funds in my account right away. Well all of a sudden my funds are now being held! i called to ask why, and was transfered 3 time to 3 different persons, just to be told the same thing, because the last thing i sold was more then 90 days ago, they have to hold my funds.
Seems like they change their rule day to day!
So i am waiting to collect my funds, and the PULLING OUT OF EBAY AND PAYPAL! There are ALTERNATIVES out there BONANZA !
10-06-2015 10:14 AM
i had ordered for iphone6 from eBAY, my paisapay id is 40574570883. When i received the courier from ebay the box was NOT PETI PACK, EAR PHONES were missing. Also ebay provided a phone which did not have several options that original iphone6 has. ITS A DEMO PHONE THAT eBAY provided (Phone that is usually available in stores for display - DEMO phone). I called up ebay on the very same day & highlighted above points. I was told by them I would be receiveing a call but no response from ebay. Tried reaching their customer care but its only 1 way (they will call if its the case of refund of money). You cant reach the Customer care team if you want refund. I was cheated & need my money back to my bank account & NOT eBay account. Kindly resolve the issue at the earliest to avoid blogs / complaints on portals & spread a bad word of mouth
Customer Care team is very rude & not at all cooperative. Whenever u call eBay waiting duration is approx 30 mins..SEEMS THEY ARE HAVING TOO MANY UNSATISFIED CUSTOMERS
10-06-2015 09:17 AM
10-05-2015 03:23 PM
well i guess ebay are going out of their way to honor customers and be a quality company.
they send coupons that are not honored and when you call the customer service the representative act so dumb, its like i'm from out of space bring them coupons that they never heard of.
1 buying coupon which was not honored however money was taken and their resolution was, if you buy again we will honor it and you only have 1 day left before coupon expired. so i make a purchase of $600 and they want me to make another one just to honor a coupon (REALLY!!!!!)
1 seller coupon (by invitation only!) so i sell an item and 4 months now, they stopped responding to emails and everytime i call the say they are looking for resolution (it takes them 4 months to resolve a little issue that was so obvious) and their favorite sentence. "WE ARE SORRY, THERE IS NOTHING WE CAN DO ABOUT THAT AT THE MOMENT, WE WILL TALK TO OUR MARKETING TEAM SO THEY CAN GIVE YOU MORE PROMOTIONS" so they can make me buy or sell more without honoring anything.
I WILL NEVER USE EBAY COUPONS AGAIN. am i going to use Ebay still? ( the question mark to this question is getting bigger and bigger). they are losing the quality work they used to have before by REALLy resolving issues rather than saying there is nothing we can do about it.
thx for your loyalty (is their favorite ending line)
10-01-2015 09:02 PM