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07-17-2014 09:47 PM
The issue here was not where the item was being sent from, but was it satisfactory for what you were using it for when it arrived. To find this out, you needed to open the package, and try the product out and see if it was what the seller stated he was sending you in the listing. By refusing to even examine what you bought, you violated the buyer protection program. Go down to the site map at the bottom of this page and pull up the pages on the buyer protection program, and read the different topics. As an aside to your problem, isn't just about everything to do with software etc made in some Asian country these days?
If you want further analysis of the listing and your problem, post the item number so others can pull it up and read it. I suggest you start it as a new topic and posting explaining the problem again with the listing number.In other words, don't continue it in this thread which is hugely lengthy. You can leave out all the stuff about customer service. Just say you contacted them (customer service) and they sided with the buyer.
07-16-2014 11:14 PM
07-01-2014 07:27 PM
07-01-2014 08:02 AM - last edited on 07-01-2014 07:16 PM by li-ornesh
I have purchased one item and i got the damaged product then i registerd a complaint and i spoke with the PRAKASH PUZARA from complaint department and number of customer support service operator like Sneha, etc.. he(PRAKASH PUZARA from complaint department) asked me certain questions and i replied that but they still sent the reminders for the same questions to be answered which i already answered,
either he is not up to the mark to provide the support or he is not checking his emails properly ...on 17th june i registered a complaint and 15 days over there is no resolution from ebay side, the item Dell laptop which i got is damaged and even not opening and for the same i uploaded all the snapshots for the broken item, This is worst service provided by the ebay , i am extremely unhappy the kind of sevice provided by the ebay, still my complaint is in pending there is no resolution , please do the need full before i escalate it to consumer forum.
06-15-2014 02:13 AM
06-12-2014 11:55 AM
I got burnt by TRANSGLOBAL auto in Saint Paul, MN. They are selling *NEW* OEM (ORIGINAL EQUIPMENT MANUFACTURE)crankshaft and camshaft sensors for Nissan autos. They are shipping them in PLAIN plastic bags. EBay's definition of NEW, is original bags, boxes and packing. These are knockoffs manufactured in China I would guess to who knows what specifications. I even questioned them about this and they assured me, they are OEM. I close my case with eBay and installed them in my son's car. 10 days later in California, his car quit and had to be towed to a mechanic. They tested a bunch of stuff but not the sensors as he told them I just put them in. They said the ECM, (electronic control module) was blowing a fuse and may be bad. No way to know for sure. $1000 for the ECM, but all that was left hook up to the ECM were these 2 sensors. I talk with the mechanic and told him to try one more time with those sensors unplugged and guess what. BAD SENSORS because they are junk! I was out $387 for the repair and paid TRANSGLOBAL auto $60 for the junk sensors. EBay said the buyer protection was not good because I INSTALL THE PARTS! So, I guess you are to put parts on the self and admire them? I looked at TRANSGLOBAL's feedback and found 2 other parties that bought sensors and also had repairs of over $1000. So, over $1400 between the 3 of us in 5 months and eBay still allows this person to sell these as *NEW* OEM shipped in plain plastic bags. Buyer protection does nothing. EBay does nothing. Why, easy. This seller has almost 12000 sales and who is making eBay more cash? And those of us that are honest get bent over. By the way, the REAL new OEM sensors set me back $182 plus a trip to the dealer 40 miles away. I trusted TRANSGLOBAL auto and got the shaft, they get to keep on selling. Be careful what you buy and always use OEM parts if they are electrical. It will save you money in the long run, which is what they told me I was buying. LIES, ALL LIES.
06-11-2014 09:10 AM
EBAY HAS THE WORST CUSTOMER SUPPORT FOR SELLERS I HAVE EVER SEEN! I HAVE A 97% POSITIVE FEED BACK ON EVERYTHING I HAVE SOLD ON EBAY. BUT THEY ARE WORKING ON AN ASSUMPTION LADDER WHICH MAKES NO SENSE. THE SAY THAT OUR PERCENTAGE WAS "BELOW AVERAGE" ... HOW IS THAT POSSIBLE WITH 97% POSITIVE FEED BACK! THEY OFFERED NO REAL EXPLANATION... EXCEPT FOR THE ROUTINE PARAGRAPH THEY KEEP READING OVER AND OVER! EVER SINCE THEY HAD THEIR SECURITY BROKEN THOUGH THEY ACT LIKE A CHILD WHO'S BALLOON HAS BEEN POPPED! HAVE SOME RESPECT FOR YOUR SELLERS! I MEAN YOU GUYS GIVE THE BUYER MORE PROTECTION THEY SHOULD NOT HAVE. I HAVE SEEN PEOPLE BUY THINGS SWITCH THEM OUT WITH SOMETHING DIFFERENT SEND IT BACK AND COMPLAIN ABOUT NOT GETTING WHAT THE "ORDERED" AND WITH OUT YOU DOING ANY REAL RESEARCH YOU GIVE THEM THEIR MONEY BACK!? WHILE THE SELLER GETS SCREWED BY HAVING TO PAY THAT BACK AND NOT GETTING THEIR REAL ITEM BACK! HOW IS THAT FAIR? IF YOUR GOING TO CLOSE/SUSPEND AN ACCOUNT BECAUSE YOU ARE TRYING TO UP YOUR STANDARDS (SO I'VE BEEN TOLD) TO GO ABOVE YOUR COMPETITORS YOU SHOULD DO IT RIGHT.
04-28-2014 07:29 AM
i have faced issue same as yours. ebay is just a fooling and no class shopping site.they should learn something from myntra
Never heard of it. This is eBay USA; why are you posting this here?
04-28-2014 12:18 AM
ebay is having sucha bad sellers like
ended chat when i was just telling my problem.
i am fed up contacting ebay this way again and again. i feel cheated by ebay. i recommened every one of my friends in office to purchase mobile vcovers from ebay but after facing this i am scared of shooping online from ebay. ebay cheats.
04-20-2014 09:12 AM
02-04-2014 10:09 AM
Got the same things happen on me too.
Buy from ebay. Got the products was broken.
Seller no respond, I open case at ebay.
ebay advise me ship it back asap, seller agree to give be full refund within 3 days.
Finally, ebay told me sorry no refund.
Even they not explain why it is no refund, only tell case is close.
What happen with ebay now!!
I paid for the items I brought, I paid for the return shipping charges.
With NO REFUND!!!
I try to find how to contact with ebay. But it is very difficult.
Anyway, I used different way to contact with ebay services.
They transfer and transfer to the person I can talk with.
Only they can do is request the seller for refund.
But they can not grantee they will make the refund.
Bye now ebay.
This is no protection!!
I advise all ebayer has to be consider and ask ebay details about the buyer protection before they ship it back.
02-03-2014 08:04 AM
It does not matter to ebay. They got you bent over--and I will not go into the details. Insureance--PO now provides 50.00--UPS 100.00 you are covered, except UPS will do everything in their power to keep from paying.
Trust me, I hate ebay, ups, usps and any other entity that has gotten too big for its own good. Their goal is to fatten the bottom line and they will lie, cheat and steal to make it get bigger..
Sellers, it is stacked againest us no matter how you percieve it to be, My own personal website is the only place I do not get screwed, and i make sure my customers do not get screwed. We all play fair or not at all!
God Bless and have agreat day
02-03-2014 05:55 AM
I just took everything off E-Bay. You have no seller support, USPS has distroyed shipments that were properly packaged an fragile written all over the Boxes. Fagile means nothing to USPS any longer and you can not win a claim with them. I will keep my stuff and sell it at the flea market or yard sales. Pal Pal and E-Bay are the only ones getting rich.. I'm done..
02-02-2014 10:23 AM
You are right. Ebay will do nothing to protect you as a seller from bad buyers. I loose money all the time to dishonest buyers. I do what they want beacuse I know Ebay will not help me. I just had a case today. To prove my point Ebay said they could do nothing to help. I should have known better than to ever try to call. So I just mark it up as a loss. It's that 1% of dishonest people that make this a unhappy experience along with ebays unfair practices.