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Buyer wants to cancel transaction.

Buyer wants to cancel transaction.

Scenario: Buyer makes offer. Seller accepts offer. Buyer contacts seller to say I didn't understand how this works and while I was waiting for you I purchased elsewhere so I do not want it now. 


 


Ok, well I will cancel sell because what good does it do a seller to force buyer to buy something they do not want?


Anyway, what is the best way to handle this? I can click on that I am a seller and want to cancel transaction but in the reasons they allow you to give for cancelling transaction does not fit the scenario.I do not what to say I am the one who wants to cancel when I am not.


 


Does anyone know how Ebay wants us to handle this or what do you do in this situation?

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Message 1 of 10
9 REPLIES

Re: Buyer wants to cancel transaction.

Re: Buyer wants to cancel transaction.

in reply to Jan 22, 2013 5:37:07 PM
tucson_bill
Trailblazer

The very definition of a UID.  Wait four days and open it.

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Message 2 of 10

Re: Buyer wants to cancel transaction.

Re: Buyer wants to cancel transaction.

in reply to Jan 23, 2013 3:30:54 AM

Yep, that's what I have been doing......I guess it is the only way :/

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Message 3 of 10

Re: Buyer wants to cancel transaction.

Re: Buyer wants to cancel transaction.

in reply to Jan 23, 2013 3:48:08 AM

I wish there was an option that says "Buyer wants to cancel"


 


The options "I sold an items and have not received payment yet" and


"I sold an item and I want to cancel transaction"


doesn't really fit the above scenario.


I'm not sure what Ebay actually sends to buyer when I choose option "....not received payment yet"


but I imagine it is some kind of demand for payment. I don't mind using that option with an unresponsive buyer but when a customer contacts me in a nice manner ,I hate to use that option BUT with no other option I guess my hands are tied. :-/

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Message 4 of 10

Re: Buyer wants to cancel transaction.

Re: Buyer wants to cancel transaction.

in reply to Jan 23, 2013 5:11:51 AM
hondamedic
Guide

 


@Bargain_Hunter, no more contact until.

On day 4 file the UID and simply send the non-buyer a brief message through eBay that reads:

In order to cancel the transaction eBay will send you a strongly worded request for payment, simply ignore.


 


Hope this helps.

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Message 5 of 10

Re: Buyer wants to cancel transaction.

Re: Buyer wants to cancel transaction.

in reply to Jan 24, 2013 4:57:53 AM

I may use that, thanks.

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Message 6 of 10

Re: Buyer wants to cancel transaction.

Re: Buyer wants to cancel transaction.

in reply to Jan 24, 2013 5:05:45 AM

.....although, I'm pretty sure by ignoring it they will receive an unpaid item strike. I don't think I have ever had anyone respond to them and I just simply close it when enough time has passed.


I wish I knew exactly what is sent when a case is opened. I wonder what options they are given? Pay or else......?  :-/

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Message 7 of 10

Re: Buyer wants to cancel transaction.

Re: Buyer wants to cancel transaction.

in reply to Sep 2, 2013 3:11:43 AM
pottsy77777
Enthusiast
Buyer wants to cancel transaction
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Message 8 of 10

Re: Buyer wants to cancel transaction.

Re: Buyer wants to cancel transaction.

in reply to Sep 2, 2013 3:12:55 AM
pottsy77777
Enthusiast
Buyer wants to cancel
2,876 Views
Message 9 of 10

Re: Buyer wants to cancel transaction.

Re: Buyer wants to cancel transaction.

in reply to Sep 2, 2013 8:55:19 AM
hondamedic
Guide

 

 

 

Come on Pottsy, spit it out!!!!
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Message 10 of 10