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Community Member
Posts: 5
Registered: ‎08-21-2006

Buyer wants to cancel transaction.

Scenario: Buyer makes offer. Seller accepts offer. Buyer contacts seller to say I didn't understand how this works and while I was waiting for you I purchased elsewhere so I do not want it now. 


 


Ok, well I will cancel sell because what good does it do a seller to force buyer to buy something they do not want?


Anyway, what is the best way to handle this? I can click on that I am a seller and want to cancel transaction but in the reasons they allow you to give for cancelling transaction does not fit the scenario.I do not what to say I am the one who wants to cancel when I am not.


 


Does anyone know how Ebay wants us to handle this or what do you do in this situation?

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Community Member
Posts: 661
Registered: ‎09-01-2005

Re: Buyer wants to cancel transaction.

in reply to bargain_hunters_dream

The very definition of a UID.  Wait four days and open it.

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Community Member
Posts: 5
Registered: ‎08-21-2006

Re: Buyer wants to cancel transaction.

in reply to bargain_hunters_dream

Yep, that's what I have been doing......I guess it is the only way :/

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Community Member
Posts: 5
Registered: ‎08-21-2006

Re: Buyer wants to cancel transaction.

in reply to bargain_hunters_dream

I wish there was an option that says "Buyer wants to cancel"


 


The options "I sold an items and have not received payment yet" and


"I sold an item and I want to cancel transaction"


doesn't really fit the above scenario.


I'm not sure what Ebay actually sends to buyer when I choose option "....not received payment yet"


but I imagine it is some kind of demand for payment. I don't mind using that option with an unresponsive buyer but when a customer contacts me in a nice manner ,I hate to use that option BUT with no other option I guess my hands are tied. :-/

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hondamedic
Community Member
Posts: 7,002
Registered: ‎06-05-2005

Re: Buyer wants to cancel transaction.

in reply to bargain_hunters_dream

 


@Bargain_Hunter, no more contact until.

On day 4 file the UID and simply send the non-buyer a brief message through eBay that reads:

In order to cancel the transaction eBay will send you a strongly worded request for payment, simply ignore.


 


Hope this helps.

BBL: Blocked Bidder List... BIN: Buy It Now... BO: Best Offer... BR: Bid Retraction... DC: Delivery Confirmation

DSR: Detailed Seller Rating FB: Feedback FRB: Flat Rate Box FVF: Final Value Fee IPR: Immediate Payment Required

NARU: Not A Registered User OP: Original Poster OT: Off Topic PM: Priority Mail.... PS: Power Seller....

SNAD: Significantly Not As Described...... TRS: Top Rated Seller...... UIA: Unpaid Item Assistant..... UID: Unpaid Item Dispute
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Community Member
Posts: 5
Registered: ‎08-21-2006

Re: Buyer wants to cancel transaction.

in reply to bargain_hunters_dream

I may use that, thanks.

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Community Member
Posts: 5
Registered: ‎08-21-2006

Re: Buyer wants to cancel transaction.

in reply to bargain_hunters_dream

.....although, I'm pretty sure by ignoring it they will receive an unpaid item strike. I don't think I have ever had anyone respond to them and I just simply close it when enough time has passed.


I wish I knew exactly what is sent when a case is opened. I wonder what options they are given? Pay or else......?  :-/

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Community Member
Posts: 2
Registered: ‎09-02-2013

Re: Buyer wants to cancel transaction.

in reply to bargain_hunters_dream
Buyer wants to cancel transaction
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Community Member
Posts: 2
Registered: ‎09-02-2013

Re: Buyer wants to cancel transaction.

in reply to bargain_hunters_dream
Buyer wants to cancel
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hondamedic
Community Member
Posts: 7,002
Registered: ‎06-05-2005

Re: Buyer wants to cancel transaction.

in reply to pottsy77777

 

 

 

Come on Pottsy, spit it out!!!!
BBL: Blocked Bidder List... BIN: Buy It Now... BO: Best Offer... BR: Bid Retraction... DC: Delivery Confirmation

DSR: Detailed Seller Rating FB: Feedback FRB: Flat Rate Box FVF: Final Value Fee IPR: Immediate Payment Required

NARU: Not A Registered User OP: Original Poster OT: Off Topic PM: Priority Mail.... PS: Power Seller....

SNAD: Significantly Not As Described...... TRS: Top Rated Seller...... UIA: Unpaid Item Assistant..... UID: Unpaid Item Dispute
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