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02-22-2015 05:24 PM
The key to understanding Ebay's policies is to look at them through the lens of Wall Street. Ebay is a public company and all they care about is pleasing the Street each and every quarter. In order to do that they need volume. If some small sellers get ripped off, Ebay doesn't care because they know you don't really have a lot of other options. Buyers on the other hand, can purchase goods from Amazon or many other e-commerce sites. Therefore, Ebay is always going to skew its policies in favor of buyers.
Think of your local shopping mall, if a candy store or a t-shirt shop (both tend to be small, privately owned businesses) goes belly-up and leaves the mall then management isn't going to waste too many tissues crying about them. However, if one of their anchor tenants like Macys or Belk, for instance, were to suddenly leave then management would be in for some serious pain pretty quickly.
Ebay is essentially mall management. They really don't care about small-time sellers. If you do well then fine, if you don't then no big deal. The only way Ebay is going to start caring about small sellers is if another site comes along that threatens to lure them away en masse. Only if Ebay were to have a legit competitor (other than Amazon) would they then start trying to balance their policies to be more accomodative of small sellers.
02-12-2015 01:22 PM
02-10-2015 01:24 PM
Did PayPal ever make this right for you. I am in the same prdicament and i am dead in the water till they reimberse me.
02-06-2015 03:55 PM
There are millions of stories like this, so take my word...do not sell on eBAD!
02-05-2015 06:07 PM
What's the use of even using eBay...You lose either way with dishonest buyers!
I shipped a product to a fellow last December 15. He never reported a problem till a month later. By then the insurance company would not accept a claim.
Fast forward to a couple of days ago. I received the return of one piece out of 600+ that measured 3x4x2 inches and weighed 7 ounces. It was shipped in a huge box that the lable stated was 7 pounds. The auctual box and lots of newspaper with this one 3x4x2" part was 1lb-10 ounces. I called eBay imediately and they said they would investigate. Now my paypal is in the negative and they are still waiting to collect $110. to be able to send him a total of $250.20.
I am in the process of filing a federal fraud case as we speak, and if there will be justice in this...
01-21-2015 08:08 PM
Yeah their only suggestion would be to issue the refund. I ship from Canada so this item you shipped is from USA correct?
The package you shipped probably has insurance included? I know from Canada Post there is insurance up to $100.00 on most parcels included at no charge and you can buy more insurance. If your package has insurance you should contact the mail service you used (USPS)? and file a claim for damaged item. At least that way you can get your shipping money back from them but the amount of the item will only be refunded back for the amount you put on the label. USA mail process may be different so I'm just letting you know that you may have a case with the mail service. Also this buyer sent you a pic of the boots so you have evidence and the parcel was damaged. Buyer could be telling the truth or not. Either way, you can still get that money or most of that money back through the insurance claim. Hope your parcel has that or your going to be getting no help from Ebay in this case except the recommendation for just a refund.
Hope this helps
01-21-2015 07:49 PM
I recently sold a pair of UGG boots to a person from Lithuania. First he asked me to reduce the price. I did. Then he asked me to reduce the shipping cost and I did again. Then he asked me to write "gift" on the shipping label, but I could not do it. I did put less value there so he did not have to pay so much customs as he stated. It took more than 40 days to arrive to is country and he opened the case that the boots were not as described. He said the boots were damaged during the shipping. Of course, Ebay issued the refund. Now he got the boots and his money back. I lost my UGG boots with $38 dollar shipping cost. So be careful to ship to this country. First, I do not understand why it took so long to get there by priority mail. Second, I do not understand how could the boots were totally wet according to the pictures he sent to me. Ebay custormer service just told me: issue the refund. It is your responsibility. Ebay is not going to pay that. I really did not ask Ebay to pay. I just needed a suggestion. No suggestions from them at all!
01-12-2015 07:34 PM
Yeah I here you. I have had more problems in the last 3 months then I have ever since I started Ebay. All the problems have come from Mexico and Brazil. Don't ship to either of those places unless you feel like giving away free merchandise. I even tried to protect myself by scanning in the actual package with the Paypal shipping label that is printed through Ebayy/Paypal and that means nothing to them. What **bleep** me off the most was that they refunded this customer for a video game they bought. The customer finally sends me an Ebay email to say sorry but they received the game now. So will Ebay refund my money back or have the customer pay it back. NOOOOOOOOOOOOO!!! They don't give a **bleep** that the customer received their item. Called customer service and after being on hold for like an eternity, I get the do you have a tracking#? The point was that the customer confirmed he received it so I would like the money back that you gave him. They say they can't confirm anything without a tracking number. No way to upload anything to them when a case is opened. Well except for that answer to all problems "The tracking number" I even have another case where a customer confirmed he received the item and the case is still open for days and days because the buyer won't close it and Ebay again waiting for that tracking number. Not sure if any other sellers here are having items that are less then $5.00 fly out the door when your selling everything with a tracking number. Hmmmm a $3.00 cassette, sure I'll pay $8.00 to have it shipped locally with a tracking number. Yeah right!
Anybody else have that happen where Ebay refunded your customer and then your customer contacts you that they received it. There is nothing they will do for you. As if the customer will pay you after the fact. Don't ship to Brazil or Mexico!! Like I said about 10 problems in the last 3 months from those 2 places.
12-28-2014 08:03 PM
12-25-2014 03:47 AM
Are you kidding me E-bay promotes buyers to rip off sellers. Every time you turn around it pops up in your face. If it not as described open a case we will get your money back. I have been selling for 5 years e-bay is going down the drain. They don't care what kind of buyers they have.Their unfair feedback is also a joke. I had 1,500 items listed I am now down to 500 soon I will not sell on e-bay as soon as my stores year runs out as I upgraded and it locked me in. Funny thing is if e-bay keeps this up all they will have on here is shi tbecause no decent people will want to sell anymore and all they will have is scammers.
12-15-2014 06:45 PM
12-11-2014 01:00 PM
No, to a large degree, BUYERS have become the #1 detriment to eBay sellers. Like many other sellers, I am seeing a sudden influx of 'problem buyers'.
I have been both a buyer and a seller (on and off for over 10 years), so my perspective is -balanced- by experience.
Here is how many sellers now perceive 'buyer' expectations or FB reactions;:
"It's not pufect, ith's not pufect"...
Say it phonetically, with a 'speech impediment' (ala Elmer Fudd) and you'll get the joke.
This is the result of absurd 'buyer protections' set by ebay's greedy management.
The level of buyer fraud, buyer's 'remorse', and other buyer scams is soaring.
Ebay's bias towards buyers should be revised as follows: Caveat Emptor
11-23-2014 02:06 PM
11-22-2014 10:31 AM
That happens to many people here. It's not just one negative or return, its two or three. Just enough to knock you out of being a top notch seller with the 20% discount..
If you sell $2000 dollars worth a month, that adds up to $200 in savings back into ebays pocket. Multiply that by millions, and they can afford to buy quite a few auctions and post negative feedback.
with all their money, i'm sure they have bought and paid for the government just like the Krotch brothers...
11-21-2014 10:19 PM
I just got a steady stream of rip off buyers. They refuse to just send back the item for a refund. Some are chinese and seem to write poor english. They can't understand that an item that says 5 lbs is not ten pounds or vise versa. one wanted 2 orders for the price of one because the same picture was used for the five pound item as the ten pound item that were clearly designated as different net weights. One i had to refund half the order and because of their confusion and the other on i just told to thow it out and not send it back losing a substantial amount of money. I know more about my product than they do. The customer is always right. Next name that is chinese i am not mailing out the item withouit feedback in advance that they know what it is they are paying for. 2 in a row like that is too many.
11-21-2014 04:17 AM
Ebay doesn't care about their sellers. It's obvious. I had a perfect 100% feedback and no negatives for 1.5 years - now I've received 3 in one month with absolutely no contact made by the buyer even though we offer a 100% satisfaction guarantee. Ebay customer service has repeatedly told me that I'm just screwed and that there's nothing that they can do. Malicious buyers are destroying my business. How will I feed my family?
EBAY: PLEASE, MAKE IT MANDATORY FOR A BUYER TO TRY TO WORK THINGS OUT WITH A SELLER BEFORE BEING ABLE TO LEAVE NEUTRAL OR NEGATIVE FEEDBACK. All of my neutrals and negatives that I received were all made without any contact attempted. All of them are completely unjustified.
Ebay - without sellers you will make no money. I am currently in the process of looking into other venues to sell from so that I can close my Ebay account for good.
I'm a Top Rated Gold Level Power Seller and I work 90+ hours a week to feed my family. The buyer is NOT always right. I do everything right and even offer complete refunds without a return! After 1.5 years of no negatives and then 3 neutrals and 3 negs in a less than one month period, I've had enough. Ebay is unwilling to help.
I understand that there's the occasional bad buyer, but this is getting out of hand. I find it hard to believe that it's just a coincidence that this is happening. I've been working harder than ever and it seems like I'm being punished for it.
EBAY - HELP YOUR SELLERS! WITHOUT US, YOU WOULD HAVE NOTHING!