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Community Member
Posts: 1
Registered: ‎07-30-2013

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to omen-tech

I have fallen prey to this scam, also. The last two came from buyers with "PMB" mailbox (private mailbox service) in Calexico, CA. I got another purchase from this same set-up and I canceled the order and blocked the bidder. Not sure if its the same person, but when they return the "merchandise" (just packing material), it comes from Riverside, CA. So the scammers must work in cahoots with other scammers. We sellers are like fish in a barrel.

Community Member
Posts: 12
Registered: ‎08-31-2007

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to duaduan_maeqzi

 

What are you talking about?   All you have to do is go to ebay or maybe it's paypal and tell them the item is not as described.  You have already contacted the seller.

 

You will automatically get all your money back.  You can leave negative feedback, and the worst thing they can do to you is leave you positive feedback.

 

There is no reason for any buyer to be out money when the seller has not described things right, with the possible exception of the cost of shipping it back..

Community Member
Posts: 12
Registered: ‎08-31-2007

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to bircheys*girl

This is why I have a special paragraph in every single auction I put up on Ebay.

 

Goes like this -

 

.............Ebay has aggressive policies to protect buyers which is fine. However, these policies make it extremely difficult for sellers 

to ship pricey items overseas and still maintain sellers’ protection rights. The stumbling block is that items that sell for $250 

and above must be signed for by the buyer or there is NO buyers’ protection. Well, I’m just a guy trying to sell my stuff I’ve 

accumulated over a lifetime and raise a few dollars to send my youngest to school. I can’t afford to take big chances. 

 

For this reason, there are many cases where I just can’t find a reasonable way to ship overseas. For this I am truly sorry. 

Sometimes there is a way to find a solution around this, but every situation has to be handled on an individual basis...............

 

Although, to be honest, I have closed off bidding from ALL countries other than the US.  In addition, we all have the right to set up paypal so that we do not accept funds from financial institutions outside the US.  It's not enough to check the box for 'no international shipping.'  You have to go through and specifially forbid bidding from all other continents and countries.

 

To get around this, there is a new industry in the US called 'reshipping.'  Many overseas bidders will register as if they are US, then wilrl bid on US items.  Then they have us ship the item to locations in California, Seattle, or Florida and maybe other places.   These purchases are easy to spot because they usually have special instructions to include some odd code in the shipping address. 

 

The only bright spot in this is that Paypal does NOT provide buyer protection once the item has been delivered successfuly if it is then reshipped to another location.

 

I got out of a scrape because of that last year when the buyer pretended to live in the US but really was in Vietnam.  They bought a soprano sax that I had paid $50 to put in great playing condition.  Took about three weeks after I shipped it to hear back from the buyer.  They apologized for taking so long but had been 'traveling.'  Actually it was the sax that had been traveling.  Anyway, they weren't happy with it because it 'wasn't as described' and they couldn't get the bottom notes.

 

They kept hinting around that they should get a partial refund.  I asked them for photos.

 

When I got the photos I figured out that it had gotten really messed up somehow.   Most likely by the customs inspectors who are pretty aggressive looking for drugs and such.  When they don't find drugs, they don't carefully repackage things to make sure there is no damage for the final leg of the journey.  Instead, they throw it back together any old way and use paperclips and scotch tape to hold it together..... sort of.    In addition to the messed up key, I saw that someone had been 'polishing' the vintage silver-plated surface of the sax using something abrasive.  

 

So then I let him have it.  I told him I wasn't responsible for sax after they had damaged it through the use of incompetent techs and reshipping.  At that point they realized they wouldn't get money from me and the jig was up and started making threats of bad feedback. I made it clear that they weren't going to extort money from me.

 

In short order, I got negative feedback.  I complained to ebay.  Ebay let the negative stand, which is TOTALLY unfair, but also TOTALLY expected.   But I got to keep my money.  And of course, I immediately blocked that buyer from ever bidding again on my auctions.

 

 

 

 

 

 

Community Member
Posts: 10
Registered: ‎11-09-2006

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to esell-resell

I am speachless yet again.  I just had a buyer with 0 feedback buy an item. Somehow I get an email from Ebay that the buyer isn't happy and "Ebay will handle it" without a case opened and without me even knowing why. The item was refunded to the buyer. The buyer gets to just keep the item.  How can this be?? How can this go on?? Since it is obviously ok to do then maybe I should open another Ebay account and just start getting free merchandise!!  (I'm not a scumbag and wouldn't but the problem is I very easily could!!!)

We need to get together and fight this somehow. 

For what it's worth and for the ones reading this, the buyer was rr1rol.uwdizw6

 

Another problem that fuels this in an indirect way is that many big sellers just automatically give these people good feedback as soon as they check out. Makes others believe that they are legit. This guy now has 1 good feedback that says "Great Ebayer"!!! lol

 

 

Community Member
Posts: 3
Registered: ‎10-16-2007

Re: Ripped off by buyer

in reply to bircheys*girl

DID ANYONE CHECK ONLINE HOW TO RIP OFF EBAY SELLER

HOW BUYERS CAN REP OFF SELLERS, JUST GOOGLE IT

STEP BY STEP INSTRUCTIONS

Community Member
Posts: 3
Registered: ‎10-16-2007

Re: Ripped off by buyer

in reply to retirednotbychoice

I think thats what all of us should do is file a fraud case against paypal-ebay and the so called buyer. I lost this time almost 600.00

Community Member
Posts: 3
Registered: ‎10-16-2007

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to mnmbulter34

I also got ripped off sending 2 very expensive antique jade bracelets to Japan. The lady emailed that she hasn't received the bracelets, when only close to a month  had passed since mailing it. I bought small pieces of jewelry from Japan that had taken 2 months to come in. The lady said she was tired of waiting for delivery so paypal gave her all of the money back plus shipping. So now she has her money and the 2 antique bracelets. What a scam.

Community Member
Posts: 1
Registered: ‎08-02-2012

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to esell-resell
I am a seller and I just got ripped off by a shady buyer.

EBay always sides with the buyer, this one in particular said the iPad shut off, which I test all my devices the same and have video footage of the iPad working before I sent it. I told eBay that this was a scam that I probably wouldn't get my item back, and they still sided with the buyer and gave him his money as soon as he provided a tracking number. I received a box that had coasters in it, glass coasters that made it way similar to the amount of an iPad
Beware of jettychan26

I am only out $150, it could've been worse and eBay let this type of behavior exist all the time
Community Member
Posts: 1
Registered: ‎03-22-2015

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to marth-pfeif

The buyer gets ripped off too  I have been over charged shipping 3 times so I'm done .  If sellers can lie in thier Ads I will take my money and leave

Community Member
Posts: 62
Registered: ‎03-04-2015

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to esell-resell

Everybody in the open market will divulge if something was in the house of a smoker, a cat or a dog.  This is standard practice.Allergens are affecting more and more people these days annd can be triggered by even a small exposure.

Community Member
Posts: 3
Registered: ‎01-06-2014

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to duaduan_maeqzi

You do have rights. If the item was not as described you can open a case which it sounds like you have. The buyer should get back to you and offer the item to be returned for a refund. The problem is from what I hear is that even when sellers ask to have the item returned, Ebay is still giving the buyer a refund regardless whether the item comes back or not. I agree that there are some bad sellers as well as buyers but it looks like the people that get the short end of the stick are the honest sellers. I think the whole money back guarantee policy has some flaws. In your case, you will most likely get a refund through Ebay regardless. The seller sounds like they didn't describe the item properly and you should get the opportunity to send it back and get a refund, however some buyers need to ask questions and confirm the information on certain items to avoid these kind of situations. I don't know if you did or not but if you did and the seller confirmed that it was what you were exactly asking then the seller made the mistake and should be held responsible. Having said that, when the buyer makes a mistake or makes a false claim or whatever, the seller in the majority of cases seems to get the loss in situations that should favour the seller.

Community Member
Posts: 1
Registered: ‎03-02-2015

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to esell-resell
It's not only sellors losing money.
I baught a 3d blu ray home theater system on ebay.
I received a used dvd player. When I complained
Response I got was what's the difference their the same thing aren't they.
I can't even get a response from ebay paypal or the seller since opening a case. So me as a buyer has no rights either.
Community Member
Posts: 14
Registered: ‎02-28-2015

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to 19portmerion51
Let me see if I understood your post. You bought a used handbag and you think you got ripped off because it smelled of smoke? Did the seller claim it came from a smoke free enviornment? If they did then you have a legitimate complaint. If they didn't claim it came from a smoke free enviornment why would you assume it would without asking. I want to know where in ebay it ay's the buyer is guaranteed an item will smell a certain way.
Community Member
Posts: 14
Registered: ‎02-28-2015

Re: Ripped off by buyer...Update!

in reply to retirednotbychoice
I got ripped off today too, if you see buyer mommy2km trying to buy from you don't sell to her. She's not honest. I called customer support because when I responded to the buyer the mail came back undelerirable 1week later so I didn't even know she wasn't getting my responses retarded customer service says yeah and then says I'll have a decision on the case she opened today. You can guess what that decision was. He didn't even bother to back and read her emails to me. What an a$$hole. I am tired of getting ripped off, hundreds of dollars in fees and this is how I get treated. I took all my stuff off ebay. Won't be back as a seller or buyer.
Community Member
Posts: 4
Registered: ‎10-06-2013

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to esell-resell

The key to understanding Ebay's policies is to look at them through the lens of Wall Street. Ebay is a public company and all they care about is pleasing the Street each and every quarter. In order to do that they need volume. If some small sellers get ripped off, Ebay doesn't care because they know you don't really have a lot of other options. Buyers on the other hand, can purchase goods from Amazon or many other e-commerce sites. Therefore, Ebay is always going to skew its policies in favor of buyers. 

 

Think of your local shopping mall, if a candy store or a t-shirt shop (both tend to be small, privately owned businesses) goes belly-up and leaves the mall then management isn't going to waste too many tissues crying about them. However, if one of their anchor tenants like Macys or Belk, for instance, were to suddenly leave then management would be in for some serious pain pretty quickly. 

 

Ebay is essentially mall management. They really don't care about small-time sellers. If you do well then fine, if you don't then no big deal. The only way Ebay is going to start caring about small sellers is if another site comes along that threatens to lure them away en masse. Only if Ebay were to have a legit competitor (other than Amazon) would they then start trying to balance their policies to be more accomodative of small sellers. 

Community Member
Posts: 1
Registered: ‎11-23-2012

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to esell-resell
Insane! I sold 5 of the same phones and one of buyers has had it for a month and also did another transaction with it and NOW SAYS IT HAS A ISSUE!?! And i now ebay says hes still protected?!??? Im so sick if this! Then even though i have great feedback im getting punished because buyers open return cases on a item?? I deal with expensive products of corse they want ebay to regulate the return shiping.. So since they open the case to return which i accept (BECAUSE WE KNOW IM NOT GOING TO WIN) and the customer can be happy EBAY STILL RESTRICTS ME because they had to get involved?? I sell 26,000$ worth of products a month , they make alot of money off me, but as soon as i find another site IM LEAVING !! Sorry if there are typos
Community Member
Posts: 16
Registered: ‎02-06-2013

Re: Ripped off by yet another buyer! Ebay's Buyer Wins no matter what policy.

in reply to esell-resell

Hello,

 Did PayPal ever make this right for you. I am in the same prdicament and i am dead in the water till they reimberse me.

 Thanks!

Jim

Community Member
Posts: 16
Registered: ‎02-06-2013

Re: Ripped off by buyer...Update!

in reply to retirednotbychoice
How eBay screws you...let me count the ways...
1. Biggest one... Letting dishonest buyers steal sellers blind even when the evidence says otherwise.
2. Even after eBay closes the case and issues a partial refund to you, it keeps the shipping fee.
3.You opt in for 100 free listing a day, follow the rules, and eBay sacks two auctions from you allotted paid for store auctions of 150 per month. Try to go to customer support is like going to question the mafia. I'm not skilled in that area, let me transfer you...again and again, and again...
4.You relist an item as buy it now in their new format, that was originally 7 days, and up pops that auction for 30 days with a fee.
5.Overseas currency payments are not the current going rate, and you guessed it...more pennies for ebay and paypal.
7. They hook up with your banks and even after telling your bank at the initial sigh up to NOT use overdraft protection, ebay sends a bill and the bank says your account is overdrawn. You call both of their customer service reps, and they say not to worry, just let it ride out. It didn't ride out they hit me with another $29 overdraft fee! Thanks WoodForest! I should have know better! I hope they don't hold their breath waiting...
8.Testimonial...So I sold a item, buyer claimed it did not work.. He opened a case.. I offered a full refund if the item was returned.. He then escalated the case, and guess what. They sided with him and refunded his money.. One little thing though…  HE DID NOT RETURN THE ITEM!!!  Same thing happened to me just recenty. $250.20 cents worth.
9. Another testimonial... and I have had the exact some thing happen to me!...
How dare eBay take out money from my PayPal without my permission to give to a buyer that has returned an item to you used when you sold them a new sealed product and that is not the way it was return; yet eBay gave them their full money back and now you as the seller are screwed over because you cannot sell it as a new item anymore. 

 There are millions of stories like this, so take my word...do not sell on eBAD!

Community Member
Posts: 16
Registered: ‎02-06-2013

Re: Ripped off by buyer

in reply to tencmead

What's the use of even using eBay...You lose either way with dishonest buyers!

 I shipped a product to a fellow last December 15. He never reported a problem till a month later. By then the insurance company would not accept a claim.

Fast forward to a couple of days ago. I received the return of one piece out of 600+ that measured 3x4x2 inches and weighed 7 ounces. It was shipped in a huge box that the lable stated was 7 pounds. The auctual box and lots of newspaper with this one 3x4x2" part was 1lb-10 ounces. I called eBay imediately and they said they would investigate. Now my paypal is in the negative and they are still waiting to collect  $110. to be able to send him a total of $250.20.

 I am in the process of filing a federal fraud case as we speak, and if there will be justice in this...

Community Member
Posts: 1
Registered: ‎01-23-2015

Re: Ripped off by buyer

in reply to esell-resell

Sold head phones to buyer in Texas. He claimed the box came empty. Ebay refunded his money and we got the tansaction charged!

Out $216.25.