12-10-2011 12:13 PM
Has this happenned to anyone else?
I sold a Computer Server to a buyer on Ebay, this guy phoned me, we discussed everything about the server and shipping. Now this guy was cheap I could tell just by him whinning about how much the shipping would be and how long it would take.
So me being a nice person and I know what it is like to have to wait and wait for my package, I told him to send me $90 and I would express ship it out to him and he would have it in 3 - 4 days. He agreed and sent me the extra $90 plus I gave him a deal on the server $169.99 , when I could have easily got $200. The server weighs 70lbs and is 26"longX19"highX9"wide and has to be shipped in it's proper sitting place so I had to label it with THIS SIDE UP stickers and also HEAVY stickers (70lbs) and alot of FRAGILE AND HANDLE WITH CARE stickers. It cost me $280.00 to ship it to him (no lie I have the receipt from UPS on my account) and only charged him $90. When I packaged the server I did it at the UPS office that I go to all the time and the UPS agent helped me actually. I wrapped it in packing cardboard and used a bubble packing envelope for extra cushion on the back of the tower server so that none of the conections would be broken. It was then triple wrapped with cardboard boxes customly made top fit tight around the server and several layers of red Tuck Tape were used to seal it all up.
The buyer received it I believe 6 days later because some of the paperwork for the border ( Canada to USA) were not proper so it took a few more days. When his even NORMAL shipping, like the cheapest from Winnipeg Manitoba Canada to New York USA would have been $133.00 and would have taken 2 - 3 weeks to get there. Remember he only paid $90?
Anyway 3 days after he received the server he sends me a message that it was damaged during shipping because it was not packaged properly and he wants all his money back and also the shipping money. In my listing I had listed no returns or exchanges. I want all of you to know that I have sold many of these units and I always, ALWAYS run a system check on them before shipping them out and I have never had a problem. So I replied to him that I most certainly did package it properly and I asked him to send me pictures please and I also asked him why he would accept a package that was damaged. He would not respond or nor did he send any pictures.
Yesterday I received a buyer complaint thing from Ebay and Paypal puts a $179.99 hold on my account. I responded to the complaint and explained everything in detail and informed the buyer that I would be contacting Ebay and UPS this morning.
This morning I woke up a little later than usual 11am and noticed that the buyer had already escalated the complaint with Ebay at 6am. I immediately phoned Ebay and spoke to someone in the Ebay Buyer Protection department and I explained everything to the rep and also that I packed it in front of the UPS agent who helped me and that the buyer would not send me any pictures, and I expressed to the rep that I think what the buyer did was buy a different server locally because I noticed on his account that a few days after he bought my server, he was buying Tape drives for a completely different server, and after speaking with him on the phone he had said that he was in need of a server badly because they did not have one.
So here is what the Ebay rep did during the phone call I had with him. He ruled in the buyers favor and now the buyer can take 7 - 14 days to ship it to me and he can send it anyway he wants, so I will be waiting for 4- 6 weeks at the very least to get back a BROKEN server that has now cost me 280.00$ in shipping and is probably now worth nothing because here is what I believe happenned the buyer found a server locally and then read the buyer protection policy and then damaged the server ON PURPOSE then filed the claim. I know I cannot prove it 100% but I know that is what happenned.
So now I am out over $550.00 and apparently there is nothing I can do about it. I am sooo tired of getting ripped off on Ebay by buyers that LIE and Ebay rules in there favor all the time. I have 2 kids and this is christmas time and this extra money is for gifts for them, I am so UPSET right now with Ebay that I am about ready to quit selling on here completely.
I go out of my way to ENSURE that items are packed EXTRA well so that damage does not happen, and now I get ripped off by some goon that uses the policy to get away with it.
BEWARE SELLERS this can happen to you.
I think Ebay needs to wake up and change some of this NON-SENSE policy loop holes that these scammers use to scam you out of money. Oh and get this that buyer can now leave me NEGATIVE feedback but I cannot do the same to him, I can either leave positive or no feedback!
UNBELIEVABLE!!!!
Has anyone else had this happen to them?
03-09-2016 12:45 AM
03-27-2016 05:19 PM
03-31-2016 03:23 PM
I've been both buyer and seller, but lately while selling things I fnd buyers just using ebay's lax buyer return policy to overturn my "no returns" policy. One obviously had buyers remorse after buying a piece of jewelry she hoped to pay $200 for, but ended up buying it for $350. It was perfect, flawwless. She claimed it was damaged and scratched. Of course without any proof, and despite pics of a flawless piece, ebay and paypal sided with her. Another purchased a size 9 ring but because it was too big for her (maybe not a size 9) finger, she claimed I misrepresnted the size. Return approved by ebay, despite my having original sales receipt showing it was a size 9. And just today (this is the 3rd incident in 2 weeks!) a buyer claims that the perfect peridot cuff she received doesn't have original packaging (which the listing never offered! and oh, by the way, is missing a stone. All stones were there and secure when it was carefully wrapped in bubble wrap and sent Priority Mail.
Funny thing is, this last one seems to only want to communicate outside ebay and is making noises about "how expensive it will be to repair this". I have answered her from ebay telling her to send it back. When I called ebay to ask what happens if what I get back is not what I sent, their answer was basically "nothing we can do". Seller protection, my as*.
05-22-2016 06:17 AM
05-22-2016 06:28 AM
06-23-2016 01:19 PM
THIS IS WHAT HAPPENS WHEN YOU CAN NOT LEAVE NEGATIVE FEEDBACK FOR BUYERS !!!!!!!!!! EBAY YOU NEED TO CHANGE THIS POLICY , MANY MANY PEOPLE DO NOT SELL ON EBAY BECAUSE OF THIS ONE WAY FEEDBACK POLICY.
07-05-2016 10:54 PM
07-11-2016 05:39 PM
07-22-2016 05:13 PM
I completely agree with a suit. Called an attorney today they told me that everyone needs to call this number 888-670-2630 can use this #3204823. I am in the same situation. Good honest sellers are being hurt bases on Ebay money back guarantee. Call them today if you guys want something done about this. Let them know how you were treated.
07-22-2016 05:14 PM
call this phone number 1-888-670-2630 #3204823. They want to do something about this issue today.
07-22-2016 05:15 PM
call this number today for them to do something about this. 1-888-670-260 #3204823. We as buyers and sellers are being treated unfairly
07-22-2016 05:17 PM
call this number today to get our claims started. 1-888-670-2630 #3204823. These people want to help us. Its worth your time
07-22-2016 05:18 PM
call this number today for us to get something done about this. 1-888-670-2630 #3204823. These people are willing to listen to our claims
07-22-2016 05:20 PM
call this number and explain your story 1-888-670-2630 #3204823. They want to here our story. They want to help us.
07-22-2016 05:21 PM
call this number 1-888-670-2630 #3204823. They want to hear our stories so they can do something about this. It's not fair to sellers to go through this. We spend our time wanting to make a little extra money for Ebay to award this to the buyer all the time.