The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
07-27-2015 05:24 AM
This explains it!
Article from August 2014 http://www.theatlantic.com/technology/archive/2014
07-06-2015 01:03 AM
06-02-2015 10:13 AM
They could do but whyt would they want to if sellers have no rights yep they will attract a lot of people who know this buyers and eventually the good seller will have disappeared They need sellers but do sellers need them
04-17-2015 08:47 AM
As a 10 year, 30,000 plus seller, it is refreshing to see other experienced sellers who share the same sentiments as far as eBays direction. Basically, they have lost their way. And over the years I can point to seller after to seller, like us, who have packed their bags for greener pastures. Each of these companies were cash cows for eBay, and each finally gave up being milked for every last drop of whatever it is that eBay is searching for. As one of the departures told me; “eBay has more ways of having their way with a seller than any Friday night hooker could ever have dreamed of.”
For whatever reason their choice of relentless policies has made what used to be fun and have turned it into an ordeal. All while refusing to fix even the simplest things. Have you ever asked someone to send you an item number? For some reason that number, which is the most important piece of information to every listing, has the smallest font on the page. And they bury it, just like the contact seller link. You would think that in a market place that is supposed to rely so heavily on communication; that someone would figure out that you need to make those information links easy to find and readily available. And those item numbers….. they are called eBay item number in the listing, then item ID in your sold record and then finally being called auction item number in PayPal. All three of these refer the same item. How hard can it be to call the same thing the same thing? An apple is an apple and although they can be referred to a red skinned fruit on a tree, or the product of a Malus domestica tree ….why? Apparently 20 years is not enough to call an item number an item number.
Then there are two new policies at eBay, which no one at eBay can explain why. When listing an item you get to choose whether to allow buyers to make you an offer. But once listed, eBay now overrides the seller’s preference. Oh the joy of offer after offer for less than what you paid for the item. Another example of the left not knowing what the right hand is doing, is what happens when there is an issue? Again, in the listing you get to choose whether to allow for exchanges. But when the item arrives and does not meet the customers’ expectations, the return policy does not allow that option for the buyer. eBay is simply more interested in giving the customer their money back, than trying to make certain the buyer gets an item that suits their needs.
At one time we used to have close to 1,000 listings. Today we have dwindled that down to less than 1/3 of that number, as we continue to migrate our business to other venues. And the most refreshing thing we have found, is that other sites actually allow business people conduct business, without the constant hovering over you like a big brother.
03-27-2015 06:10 AM
I have moved my entire stock on to Amazon. The fees are higher yes, but my sales have trippled, but my profits have doubled overall.
They reach more people, they allow you to send them thier stock for another small fee but then they ship free to prime customers ect and you sit back and make a profit for very little work.
I sacked eBay and never looked back.
02-15-2015 04:50 PM
Ebay has under the current CEO basically driven away sellers; those long existing trusted sellers and is having difficulty in retaining new ones. Why would sellers stay on a platform that does not reward sales growth?. The Newly implement incomprehensible DSR ratings for sellers basically restricts your ability to list more than 100 items or equivalent of $5000.00 per month regardless of long history of proven track record of sellers. There is no point anymore in maintaining a store front on ebay since restrictions are put in place. Tell me, what is the incetive now to maintain a store when ebay itself does not trust sellers and over the years with John Donahogue eroded every effort to drive away sales and sellers. At one point ( there were about 146 million registered users on ebay and 1.3 million sellers data from 2008 according to https://trendient.wordpress.com/2008/08/16/number-
02-09-2015 07:02 PM
After getting a couple of undeserved / confused new customer bad feedbacks that restricted my account severely, I will be removing eBay symbols from my website, blogsite and print advertising. I will be migrating away from here. I have to, it's only business, and eBay is just a computer program that only thinks one way. I Just might close the account for a year to let it all settle out and restart fresh. After 12 years and $800,000 in sales through eBay, I will just concentrate on my own growing website and the sales that come in without the extra fees ,... and to think,.. that I almost hired a person to take care of the accounting portion so that I could spend more time on my other part of the business that makes more money,... with the profit margin that eBay fees chip away at, eBay makes more money off of my stuff than I do,.. ... I think I will just concentrate on making more money from the other avenues that I have.
Watch my account dwindle to nothing.
02-03-2015 03:57 PM
I had a very bad experience with eBay customer service. I sold an amp and the buyer destroyed the unit. He files a not as described even though he broke the item he bought. He sends it back to me at my expense and worthless eBay makes me pay for the reimbursment to the buyer that broke the amp. I call eBay and the customer service rep tells me that I am out of luck and this is the risk for selling on the internet. I looked at the seller policy and no where does it state that if a buyer destroys your item that you are responsible tp reimburse them. I will look else where to sell since eBay policies are worthles for the seller. Good luck to any seller working to resolve an issue with worthless eBay
01-26-2015 08:26 AM - last edited on 01-26-2015 03:05 PM by hawk_s
i had a message from a customer off ebay gave me his phone number i phoned him and he stated he wanted it cheaper and wanted to go out side of ebay i told him no and he would have to go through ebay he purchesed a joblot off me 2 days later via ebay two weeks later left me nueatral feed back stateing that HE FOUND MY ITEMS HARD TO SELL i contacted ebay stateing i did every thing possible as a seller listed it correctley put pics up and dispatched on time what i could not do was sell the items for him what supprised me more was he had neg feed back himself it stated seller did not no how to accept payment any way ebay told me to do one i gave the cutomer his money back 24.99 and told him to keep the pruduct
12-13-2014 07:44 PM - last edited on 01-26-2015 03:12 PM by hawk_s
Ok, simple as this...do what we did. After 15 years....shut down your sellers account. Do not SELL and do NOT buy on ebay. It will either make them change their ways or go belly up. That is their choice to make. They couldnt even surviVe in China!
Remove ALL yoru credit card information when you close down your sellers account. Do NOT leave it there.
QUIT MAKING EBAY RICH FOR FAILED POLITICAL RUNS. THEY COULD TRULY CARE LESS ABOUT YOU AND THEIR CUSTOMER SERVICE REPS HAVE NO ISSUES
11-25-2014 10:11 AM
So true...ebay has become a casual part time seller type business instead of the juggernaut for small sellers it once was. I was there in 1998 when ebay was super huge for small sellers, we were making bank. Now, with the greedy fingers of ebay in my sales fees, shipping fees, PayPal fees...my wife was right on...you don't net out that much for all the hassle. Not really. Relisting is now commonplace and way more than number of times until sold than decade past. Truth is, until something better comes along...this is all you have to use except for CL. I do use that a lot. But items that need global reach, sorry to say that this is all you have to use.
11-07-2014 12:24 PM
10-22-2014 12:06 PM
10-15-2014 08:55 AM
One of the GREATEST things about ebay is that you buy from a seller and the seller is responsible to make you happy. NOT EBAY! Thats the way it should be in a TRULY free online market. Look at a sellers ratings before you buy and you can not go wrong!
10-07-2014 05:02 PM - last edited on 01-26-2015 03:10 PM by hawk_s
I just had the worst customer experience buying from manufacturer as a guest and I won't be using eBay ever again. I was sold a tablet that's missing a battery. eBay customer service is attrocious.