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Community Member
Posts: 4
Registered: ‎04-03-2014

Re: Ebay's losing seller's and not gaining any new ones!

in reply to *himaintance*

They  could  do  but  whyt would  they  want  to if  sellers  have  no  rights  yep  they  will  attract  a  lot  of  people  who  know  this  buyers  and  eventually  the  good  seller  will  have  disappeared  They  need  sellers  but  do  sellers  need  them

Community Member
Posts: 4
Registered: ‎08-06-2008

Re: Ebay's losing seller's and not gaining any new ones!

in reply to camorion

As a 10 year, 30,000 plus seller, it is refreshing to see other experienced sellers who share the same sentiments as far as eBays direction. Basically, they have lost their way. And over the years I can point to seller after to seller, like us, who have packed their bags for greener pastures. Each of these companies were cash cows for eBay, and each finally gave up being milked for every last drop of whatever it is that eBay is searching for. As one of the departures told me; “eBay has more ways of having their way with a  seller than any Friday night hooker could ever have dreamed of.”

For whatever reason their choice of relentless policies has made what used to be fun and have turned it into an ordeal. All while refusing to fix even the simplest things. Have you ever asked someone to send you an item number? For some reason that number, which is the most important piece of information to every listing, has the smallest font on the page. And they bury it, just like the contact seller link. You would think that in a market place that is supposed to rely so heavily on communication; that someone would figure out that you need to make those information links easy to find and readily available. And those item numbers….. they are called eBay item number in the listing, then item ID in your sold record and then finally being called auction item number in PayPal. All three of these refer the same item. How hard can it be to call the same thing the same thing? An apple is an apple and although they can be referred to a red skinned fruit on a tree, or the product of a Malus domestica tree ….why? Apparently 20 years is not enough to call an item number an item number.

Then there are two new policies at eBay, which no one at eBay can explain why. When listing an item you get to choose whether to allow buyers to make you an offer. But once listed, eBay now overrides the seller’s preference. Oh the joy of offer after offer for less than what you paid for the item. Another example of the left not knowing what the right hand is doing, is what happens when there is an issue? Again, in the listing you get to choose whether to allow for exchanges. But when the item arrives and does not meet the customers’ expectations, the return policy does not allow that option for the buyer. eBay is simply more interested in giving the customer their money back, than trying to make certain the buyer gets an item that suits their needs.

At one time we used to have close to 1,000 listings. Today we have dwindled that down to less than 1/3 of that number, as we continue to migrate our business to other venues. And the most refreshing thing we have found, is that other sites actually allow business people conduct business, without the constant hovering over you like a big brother.

Community Member
Posts: 1
Registered: ‎03-27-2015

Re: Ebay's losing seller's and not gaining any new ones!

in reply to angie19730_3

I have moved my entire stock on to Amazon. The fees are higher yes, but my sales have trippled, but my profits have doubled overall. 

 

They reach more people, they allow you to send them thier stock for another small fee but then they ship free to prime customers ect and you sit back and make a profit for very little work.

 

I sacked eBay and never looked back.

 

 

Community Member
Posts: 4
Registered: ‎04-16-2008

Re: Ebay's losing seller's and not gaining any new ones!

in reply to ape-man

Ebay has under the current CEO basically driven away sellers; those long existing trusted sellers and is having difficulty in retaining new ones. Why would sellers stay on a platform that does not reward sales growth?. The Newly implement incomprehensible DSR ratings for sellers basically restricts your ability to list more than 100 items or equivalent of $5000.00  per month regardless of long history of proven track record of sellers.  There is no point anymore in maintaining a store front on ebay since restrictions are put  in place. Tell me, what is the incetive now to maintain a store when ebay itself does not trust sellers and over the years with John Donahogue eroded every effort to drive away sales and sellers. At one point ( there were about 146 million registered users on ebay and 1.3 million sellers data from 2008 according to https://trendient.wordpress.com/2008/08/16/number-of-amazon-sellers-supasses-ebay/). If that is true, then ebay is basically on a course of dimise. It makes sense in that to keep revenues up, they increase their ridiculous fees structure on the backs of sellers to the point that 10-12% right off the top goes to ebay from sales and ontop of double dipping on paypal fees, store fees and shipping charges.  This business model is not sustainable and will collaspe with sellers basically closing down stores and moving off to the River and their own e-commerce site. Ebay has become a wasteland of an e-commerce site, lagging poorly in retaining the few remaining sellers left, there incomprensible practice for lower search results to punish sellers. You see these imposed DRS ratings, if you have hit the 5% mark in terms of low DSR ratings will throw you to the bottom, restict your listings, impose penalities and holds and possible suspensions. Sellers have become the scapegoat on the backs of Ebay management in it's incompetence and micro management of policies where ebay thinks one fit solution works. I know the suits are reading these threads, and we all know that these DSR ratings will become the final nail in the confin.

Community Member
Posts: 1
Registered: ‎06-24-2010

Re: Ebay's losing seller's and not gaining any new ones!

in reply to ape-man

After getting a couple of undeserved / confused new customer bad feedbacks that restricted my account severely, I will be removing eBay symbols from my website, blogsite and print advertising.  I will be migrating away from here.  I have to, it's only business, and eBay is just a computer program that only thinks one way.  I Just might close the account for a year to let it all settle out and restart fresh.  After 12 years and $800,000 in sales through eBay, I will just concentrate on my own growing website and the sales that come in without the extra fees ,... and to think,.. that I almost hired a person to take care of the accounting portion so that I could spend more time on my other part of the business that makes more money,... with the profit margin that eBay fees chip away at,  eBay makes more money off of my stuff than I do,.. ...  I think I will just concentrate on making more money from the other avenues that I have. 

 

Watch my account dwindle to nothing.

 

Oh well,

Steve

 

Community Member
Posts: 1
Registered: ‎06-06-2009

Re: Ebay's losing seller's and not gaining any new ones!

in reply to ape-man

I had a very bad experience with eBay customer service. I sold an amp and the buyer destroyed the unit. He files a not as described even though he broke the item he bought. He sends it back to me at my expense and worthless eBay makes me pay for the reimbursment to the buyer that broke the amp. I call eBay and the customer service rep tells me that I am out of luck and this is the risk for selling on the internet. I looked at the seller policy and no where does it state that if a buyer destroys your item that you are responsible tp reimburse them. I will look else where to sell since eBay policies are worthles for the seller.  Good luck to any seller working to resolve an issue with worthless eBay

Community Member
Posts: 1
Registered: ‎01-26-2015

Re: Ebay's losing seller's and not gaining any new ones!

[ Edited ]
in reply to txmvmcc

i had a message from a customer off ebay gave me his phone number i phoned him and he stated he wanted it cheaper and wanted to go out side of ebay i told him no and he would have to go through ebay he purchesed a joblot off me 2 days later via ebay  two weeks later left me nueatral feed back stateing that HE FOUND MY ITEMS HARD TO SELL i contacted ebay stateing i did every thing possible as a seller listed it correctley put pics up and dispatched on time  what i could not do was sell the items for him what supprised me more was he had neg feed back himself it stated seller did not no how to accept payment any way ebay told me to do one i gave the cutomer his money back 24.99 and told him to keep the pruduct

Community Member
Posts: 4
Registered: ‎11-20-2014

Re: Ebay's losing seller's and not gaining any new ones!

[ Edited ]
in reply to asusundeviljustin

Ok, simple as this...do what we did.  After 15 years....shut down your sellers account.  Do not SELL and do NOT buy on ebay.  It will either make them change their ways or go belly up.  That is their choice to make.  They couldnt even surviVe in China! 

 

Remove ALL yoru credit card information when you close down your sellers account.  Do NOT leave it there. 

 

QUIT MAKING EBAY RICH FOR FAILED POLITICAL RUNS.  THEY COULD TRULY CARE LESS ABOUT YOU AND THEIR CUSTOMER SERVICE REPS HAVE NO ISSUES

Community Member
Posts: 95
Registered: ‎03-13-2014

Re: Ebay's losing seller's and not gaining any new ones!

in reply to leonzb

So true...ebay has become a casual part time seller type business instead of the juggernaut for small sellers it once was.  I was there in 1998 when ebay was super huge for small sellers, we were making bank.  Now, with the greedy fingers of ebay in my sales fees, shipping fees, PayPal fees...my wife was right on...you don't net out that much for all the hassle.  Not really.  Relisting is now commonplace and way more than number of times until sold than decade past.  Truth is, until something better comes along...this is all you have to use except for CL.  I do use that a lot.  But items that need global reach, sorry to say that this is all you have to use.

Community Member
Posts: 4
Registered: ‎09-30-2004

Re: Ebay's losing seller's and not gaining any new ones!

in reply to leonzb
apple pay will begin to look really good as paypal is giving buyers up to 6 months to file a claim now . that is pathetic.
Community Member
Posts: 4
Registered: ‎09-30-2004

Re: Ebay's losing seller's and not gaining any new ones!

in reply to mcocker
my experience w their shipping rules is that some exec decided that if you have a sale in your store then your customers should not get combined shipping discounts. what kind of logic is this? where is the customer loyalty and why make it hard for us who want to give good service in spite of ebay. the good old days we were able to have a conversation with the customer which communication was supported. today you get a defect rating if the person decides to send it back because they decided against and so claim it was not as described. ebay strikes fear in the customer rather then support the golden rule of just doing the next right thing. Shame on you ebay
Community Member
Posts: 19
Registered: ‎09-25-2005

Re: Ebay's losing seller's and not gaining any new ones!

in reply to kencne
This is doing research silly. Lol. It's much easier to ask in this site and just look at everyone's answers. Thanks for the background research in my research .
Community Member
Posts: 162
Registered: ‎03-16-2005

Re: Ebay's losing seller's and not gaining any new ones!

in reply to lovie987

Yea we gotta deal with all the tangles. And also want other methods than peypal too.

Community Member
Posts: 2
Registered: ‎06-23-2011

Re: Ebay's losing seller's and not gaining any new ones!

in reply to rmartin5700

Last 12 months ebay lost 10,000 sellers to the bad economy. Amazon lost over 50,000. Do some research.

Community Member
Posts: 2
Registered: ‎06-23-2011

Re: Ebay's losing seller's and not gaining any new ones!

in reply to tethgar

One of the GREATEST things about ebay is that you buy from a seller and the seller is responsible to make you happy. NOT EBAY! Thats the way it should be in a TRULY free online market. Look at a sellers ratings before you buy and you can not go wrong!

Community Member
Posts: 1
Registered: ‎10-07-2014

Re: Ebay's losing seller's and not gaining any new ones!

[ Edited ]
in reply to angie19730_3

I just had the worst customer experience buying from manufacturer as a guest and I won't be using eBay ever again. I was sold a tablet that's missing a battery. eBay customer service is attrocious. 

Community Member
Posts: 261
Registered: ‎10-08-2011

Re: Ebay's losing seller's and not gaining any new ones!

in reply to steviastore

Looked into Amazon -their rates are much higher for selling than e-bay.I could not see selling on Amazon- great place to shop.

Community Member
Posts: 2
Registered: ‎08-26-2014

Re: Ebay's losing seller's and not gaining any new ones!

in reply to lovie987

Maybe we shouldn't continue! I am seriously considering leaving ebay!

Community Member
Posts: 2
Registered: ‎08-26-2014

Re: Ebay's losing seller's and not gaining any new ones!

in reply to 20thcenturyrox

Can hardly believe I hadn't realised that I was being had! I only charge EXACTLY what it costs in P&P and then ebay charge me a fee! I am now exloring other selling options!

Community Member
Posts: 1
Registered: ‎08-25-2014

Re: Ebay's losing seller's and not gaining any new ones!

[ Edited ]
in reply to mcocker

Ebay is driving away competitive sellers and not maintaining customers. After a long hiatus, I decided to sell a couple of 1950's & 1960's 'white elephants' from our shelves on ebay, both to clean up the house and generate a little cash. However, after selling one item for $3 and paying the $2.80 insertion and valuation fees, and other fees that I have no idea where they come from, I've decided to just give the stuff to Goodwill. What a waste of time [ha, ha, laugh!!] Whatever happened to the old ebay, like from a long time ago? I actually had a lot of old coins and tokens I wanted to sell. Really, it's just not worth my time, especially with these ridiculous fees. In short, I'll just leave some of the old stuff in the drawers, the rest of the **bleep** will go in the garbage, recycle or to Goodwill. What a joke of a company. Most American corporations seem to be run like this now. Decision lock, Escalation of commitment, and totally disfunctional board rooms.