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11-16-2015 05:16 PM
I can echo all the comments here about buyer complaints. I recently sold a new item for a price below what it was worth to make it sell quickly but said no returns. The new buyer with a feedback of 12 initially claimed the item didn't work. After helping him set up the item he confirmed it was in working condition but still requested a return. I ask for eBay to step in and after over 30 days they side with the buyer, even with clear documentation I met the terms of the sale. I eat the shipping, fees, and most important all of the time it took to sell the item and help the buyer.
After 13 years on eBay, 100% positive feedback, and hundreds of transactions I'm closing my eBay and Paypal accounts. I can't risk losing my time and money again. And out of principle, I refuse to do business with a company that treats its customers this way and taking 6 weeks to "resolve" the matter added insult to injury. I learned my lesson and hopefully others with read this be warned.
11-12-2015 12:01 PM
Well, I am one and furious!
Ebay acts like a legitimate vender, especially when items are sold and new and unopened. I mistakenly assumed new and unopened meant manufacturer's warranty. But no, Ebay is not considered a legitimate seller by the manufacturer. The faulty product is also not warranted by CenturyLink, the label on teh product. It is also not warranted by Ebay or Paypal. So don't read any claims of consumer protection as meaning support or resolution form any of the above. Either plan on buuying Ebay's own insurance (assuming that is legitimate) or go to Amazon and pay a little more. I know they care for the customers.
11-11-2015 04:37 PM
11-08-2015 11:04 AM
11-05-2015 04:49 PM
similar issue for me I have used Ebay and Paypal for over 10 years and have a 100% rating for 350+ buys and 6 Sells. Ebay just stung me for 10% of the sale in their fees + paypal decided to withhold my funds till the buyer provides feedback and receives the goods? they may release the funds in 3 weeks???
This company is now out of control. They do not address any complaint or issue just give you the ole I have ignored everything you say , its our way or the highway and "have a nice Day"
Im using other sites from now on just lost $25 in charges, fees and extra costs for a $100 item.
had I have realised all this I would not have sold the goods!!
11-02-2015 11:23 AM
As stated in a previous post, we have read and heard this complaint about eBay numerous times, both in reviews and from trustworthy, honest and professional business people (who were simply trying to liquidate inventory, overstock, etc). From a marketing and corporate perspective, eBay is a "backward" thinking company.
The buyer comes first, because that is their biggest audience, eBay's initial target when it first launched (i.e. initially they were focused more on the hits, viewers than on sellers). For the level of service sellers receive, and the poor, sub-standard quality of a majority (not all, but most are looking for quality at dirt cheap prices or as close to nothing as they can get) of the buyer demographic (buyers mostly come to eBay for one thing, the lowest price), the poorly structured, disorganized, cumbersome, unsophisticated and generally unprofessional seller interface eBay's commission rate might be better suited at 3% maximum.
11-02-2015 11:05 AM
Not always true, that eBay protects the seller. We have read complaints where buyers modified or removed a component from an item they purchased on eBay, then submitted a claim for a refund.
Although I attempt to use eBay as little as possible, prior to listing an expensive piece of office equipment, an acquaintanced cautioned that this very thing happened to him. His product was new, in an unopened box, never removed from the box. He took photos prior to shipping the equipment, but left the equipment in the factory box, since that is the way he advertised it. The customer submitted a claim for a return and full refund of their purchase, citing missing parts. The dispute turned into a prolonged, time-wasting battle, eventually, through a great deal of effort by the seller (again, a great waste of invaluable, irreplaceable time), culminated in the seller being credited the full amount of the sale. Side note: he no longer uses eBay.
On a remotely related matter, eBay's 10% commission rate is far too high. Unless you use eBay frequently for selling, the interface is cumbersome, disorganized, unwieldy, disjunctive (links, menus, drop-down menus, account features, etc, etc spread all over the eBay page/account), unprofessional and the list goes on, even for someone like me with an extensive, in-depth technical background.
Further, more than any other sales/advertsiing medium, eBay buyers typically are looking for something for nothing, while expecting high-quality, yet those same individuals expect to get paid top dollar for items they sell.
Ebay, 10% commissions? I don't think so. As with a multitude of current and former eBay sellers, that commission is far too high for the level and quality of service sellers receive. 3% commissions? Possibly.
10-30-2015 06:38 PM
I try to use the Resolution Center and when I click on "Continue" , it returns me to the first screen for that process-- just running around in circles. The seller issued a tracking number 4 days after I bought the item. A week after that, the tracking number is still not active and the seller has not answered my message from two days ago. Now there is no usable Resolution Center at eBay.
10-19-2015 07:15 AM
10-16-2015 07:19 AM
I was threatened to sell a item to a buyer worth approx $14.000 for $300 or else he would ruin my credit and red dot me , he did twice , first tme seller , last time
10-06-2015 01:59 PM
Has you noted that since the eBay-PayPal split you are now paying more for less service?
eBay now charges about 10% per sale,
PayPal can (and does) hold your receipts for up to 30 days.
On top of that, PayPal USA customer service reps used to be persons whose first language is English and they were located in the USA.
I had a 2-part local pickup sale worth $533, 9/24 and 10/2 (happy customer)
and am waiting for PayPal to release my money even after a phone call to them
where they kindly explained, several times, that this was for the eBay customers protection.
10-02-2015 11:28 AM
SO TRUE ! Ebay always assumes the seller is a crook and a liar, and that all buyers are sweet little ole ladies who never do anything bad or wrong. I am an honest seller who has been burned many times by dishonest AH's on Ebay.
09-27-2015 03:17 AM
YOU CAN CALL YOUR CREDIT CARD COMPANY AND EXPLAIN THIS TO THEM.THEY SHOULD THEN REIMBURSE YOU ALL YOUR FEE,S JUST AS MY VISA CARD DID FOR THE SAME PROBLEM.THE SELLER MIGHT GET MAD BUT YOU,LL AT LEAST GET YOUR MONEY BACK.TRY AND GIVE THEM A CALL.JG
I ordered an item from a seller in China. I inadvertently ordered twice because I thought that the first order did not go through. I paid the item with my credit card, seller said item will be shipped right away. I started waiting, I know it will take a while, well it's from China. Then Ebay sent me a message saying the seller opened an unpaid item case against me. I emailed the seller, who in turn said Ebay did it. Then he asked if I ordered more than one and I said, yes but by mistake. I told him I deleted it so he answered, that's why. So he told me to contact Ebay to cancel the transaction. Ebay then sent me a message saying the unpaid item case is now closed, it has been recorded and I am no longer entitled to receive the item. Okay, that's done. But the one that I paid for has not come. So, I am still waiting. It's been three weeks.
Yes, that's what happens when one has power and Ebay has become so powerful that it is heartless. They just don't care.