eBay
  • Daily Deals
  • Sell
  • Customer Support
  • StubHub

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW


Announcements

The latest news and updates affecting eBay buyers and sellers

Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

Reply
Community Member
Posts: 1
Registered: ‎06-05-2010

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to minalur

don't bother complaining to ebay. their customer service doesn't care about buyers. that attitude won't change until buyers just quit using ebay.

Please use plain text.
Community Member
Posts: 1
Registered: ‎09-30-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
Ebay is the worse at settling buyer issues. My niece bought a radiator from a seller with a 1 yr warranty and Ebay will not help getting a replacement or refund. You are at the mercy of the seller when he chooses to take care of the issue. I and my family will do no more business with ebay.
Please use plain text.
Community Member
Posts: 2
Registered: ‎07-31-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
I bought HP touchpad digitizer touch screen from eBay.com. the seller had listed the item as new. I got a used and damaged item. I contacted seller as advised by eBay and seller asked me to return the faulty item. The he asked to pay $9 and I need not return the faulty item .the cost of original item was only $5.99. I paid $9 and again received used and defective one as replacement. I booked a case with eBay resolution center and now they want me to return the faulty item. I sent complaints to eBay about the wrong description . but they are not responding to that. I have again to spend money to return and I am not sure I will get refund
Please use plain text.
Community Member
Posts: 1
Registered: ‎04-28-2010

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

I am a seller with many complaints. Sometimes think IT staff secretly work for Amazon.  Too many times in past few months have had problem trying to list books. Enter ISBN & comes up. "Your request returned too many Products."  Enter Title, then try to sell, comes up "Page not responding." No easy way to get through to customer support to even let them know. Have hundreds of Titles that bookfinder. com shows I could enter as lowest price, but half.com has no listing and no easy way to have those Titles entered. If majority of my sales, around time colleges start back, are to re-sellers, mostly on amazon, and around 80% at other times of the year, why should I stay on half.com

Please use plain text.
Community Member
Posts: 3
Registered: ‎06-24-2010

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

Beware of the "attempted to deliver" clause.  If the seller makes an attempt to deliver the item ebay won't make the seller refund you if you didn't receive the product.  The ebay appeals department stated it would be unfair to penalize the seller for a mistake in delivering the product.  Goodbye $90.

Please use plain text.
Community Member
Posts: 1
Registered: ‎09-19-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
I AM NEVER BUYING FROM EBAY AGAIN! I paid $50 in total for a used, half-empty perfume set & received a 'case closed' with NOTHING! My complaint meant nothing to them, so my future business, that will be directed elsewhere, will not either. VERY DISGUSTED.
Please use plain text.
Community Member
Posts: 1
Registered: ‎10-01-2003

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

I am extremely annoyed that there doesn't seem to be any channel to complain directly to eBay about the impact of their policies. It is annoying that I am penalized for selling products that can't always be shipped immediately. (We sell blacksmith forges built to order and compost worms which I only ship on Monday/Tuesday to avoid weekends in mail.) However, it is EXTREMELY inappropriate for eBay to FREEZE funds in my paypal account when a buyer just asks for a tracking number. They need to make it easier for customers to just talk to the seller WITHOUT going through the resolution center. 

 

The resolution center works well when it is needed. Communication should not always launch a case though. I was working out a situation where I bought something damaged in the mail and didn't want to open a case with the cooperative seller. However, there was not a way to send pictures to her without it! 

 

Also, if an inadvertantly opened case is closed by a happy customer, it should NOT result in a penalty. 

Please use plain text.
Community Member
Posts: 2
Registered: ‎02-11-2010

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to its_a_big_world_2012

I take exception to your statement "The sellers take all the **bleep**. The buyers have it made!".

 

But first, it is the principle of the thing, not the the minuscule amount in dispute.  I couldn't care less about the amount, but that the seller lists a NEW item, ships junk, and does not pay return shipping, that I do care about.  The way I look at it is if a seller does that a thousand times, then it costs buyers thousands of dollars and encourages sellers to not be concerned about what they send the buyer.

 

I placed a negative feedback, included a link to pictures of the junk item, and ebay deleted it, and now I can't post a feedback to replace the one ebay deleted.  Ebay won't even allow me to file a complaint either.  Since there is a "Link" icon for the editor of this message, I assume links to web sites are permitted here.  If not, I'm sure this will be deleted too to protect sellers of junk.  These pictures explain it all: http://imgur.com/a/J4HaJ

 

I have no problem with the buyer paying return shipping if the seller sent what they said they would.  But, when a seller does not send what they said they would, that voids their return policy and the seller is obligated to pay return shipping.  The buyer is never to liable for anything resulting in seller's failure to fulfill their end of the agreement.

 

I've had other sellers send me items that were not what they claimed it was, but ebay buyer protection reimbursed the whole amount, including return shipping.  But, in this case, I can't even access the ebay buyer protection plan or leave negative feedback.

 

To me, ebay sides with the seller, even when it can be clearly proved that the seller sent junk.

Please use plain text.
Community Member
Posts: 1
Registered: ‎07-20-2011

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to zacboy7

The sellers take all the **bleep**. The buyers have it made! I quit selling for a few years for 2 reasons. 1. the buyers do not leave feedback (too lazy I guess) I have sold over 1500 items but have a tiny feed back, STUPID! 2. as a seller, I got tired of sending out items only to have buyers say it wasn't received and I had to give a full refund!!

This is a situation the buyers and sellers will always have. The customer IS NOT always right but in the eyes of eBay they are NEVER wrong!

Please use plain text.
Community Member
Posts: 1
Registered: ‎09-01-2014

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to rmor6011

I have bought an item which turned out to be defective for which I initiate the refund claim. 

 

Now the interesting part starts. One eBay representative called me up and told that I will get the refund in 7-10 days and closed the claim.

 

2 weeks passed and no refund at all. Again called up the customer care and been told that I will get it in 48 hrs max. Same story and no refund whatsoever. I called up agin to customer care and asked for supervisor as shown in reslution chain. The customer care did not connect me to supervisor instead told that I will definitely get the refund in next 48 hrs as the case is now heighest priority.

 

But the usual show repeated and no refund happened. I called up again to customer care and asked for the supervisor. This time got conected to the supervisor and been told that "we are very sorry for the problem caused, the refund will for sure take place in next 7-10 days".

 

What a plain lie from the supewrvisor too. I did n't receive any refund even after two weeks. I tried to contact via mail whic didn't get any response till date. All this time I couldn't do any thing against the claim since it has been closed on fisrt day itself to clear off theie pending checklist.

I ask a simple question: why to lie on the name of some eBay gurantee for protecting buyers's money when eBay has no intention for doing the same. Is this the way a widely self proclimed best consumer expeerience company should behave to the customers? Why dont it simily put it on display "buy at your own risk". At least we'll be saved from trusting and wasting time on the return/ refund and any other follow up procedures.

 

I made a big mistake, shpopuld have gone for Flipkart or Amazon which are much better in responding and taking actions.

Please use plain text.
Community Member
Posts: 8
Registered: ‎04-02-2008

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

keep getting  this error message and it needs to be fixed . has happened many many times

"The information you requested is currently unavailable. Please try again at a later time."

I cant close a case and seller wont refund money . please fix

Please use plain text.
conleyproductsllc14
Community Member
Posts: 92
Registered: ‎05-04-2007

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to gyreendoc2

Looks like to me Ebay wants the buyers and sellers to turn on each other I thing that is their game plan.Cause Ebay and PayPal are the same company and a buyer opens a case against a seller the money gets pulled out of the sellers acount and paypal holds it till the case is settled.So how do you thing makes the interest on the money not the buyer or the seller but PayPal And Ebay.

 

PayPal told me they can hold the money up to 90 day 

Please use plain text.
Community Member
Posts: 1
Registered: ‎08-19-2014

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to megatonmining

I just tried to purchase an item a vintage croquet set ..because I lived in canada he blocked me..he said on his description didn't think it was used could've been a return or display ..I asked if it was in good co doin because of my ?? He won't sell to me ..really it's his loss and my gain ( ps I've spent over 3500 on ebay (including a motor and NEVER dealt with some SO rude !

Please use plain text.
Community Member
Posts: 2
Registered: ‎12-15-2009

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to davestokes123
I completely agree!! I just got burned on a transaction and eBay did nothing to help. The item wasn't as described at all and the cost of returning the merchandise..TO CHINA!!!..exceeda the original item cost AND shipping. there IS NOT "Buyer Protection"! I will not be using ebay again and I will encourage anyone who listens not to do so as well. Totally screws the buyer in these transactions.
Please use plain text.
Community Member
Posts: 1
Registered: ‎08-18-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

i  have nothing more to said about Ebay , i know for sure i do not want to buy anything from Ebay from now on

Please use plain text.
7550nicole
Community Member
Posts: 1
Registered: ‎09-17-2006

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
As a seller on eBay for 7 years... I'm really disappointed with the new seller restrictions... My feedback is excellent. I think 1 or 2 negs in 7 years! I just tried to list a USED purse for $15 bucks... It's a big expensive brand and because I can't authenticate it the listing was taken down! So I guess I'll have to start listing on another site. eBay, ya just lost this little seller because you've gotten to big for your britches ! And I will NEVER have another nice thing to say. Too bad ya can't sell nice used stuff to others who can still love it...
Please use plain text.
Community Member
Posts: 2
Registered: ‎08-06-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to davestokes123

Further to my previous post, I contacted eBay via their Facebook page and was put in touch with someone who helped me to resolve my issue. It is still a shame that it took so much time and effort but I am very pleased with the outcome. 

Please use plain text.
Community Member
Posts: 2
Registered: ‎08-06-2014

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to megatonmining

I have a buyer complaint. I recently endured possibly the worst-ever customer service experience of my life with eBay Customer Support. 

 

I bought some headlights for my car, photos had Hella branding all over them. Used Buy Now and received goods promptly but quickly realised they were fakes. Spoke to manufacturer, took them to a dealer who confirmed them as counterfeit. Opened a dispute & spoke to eBay Customer Support both via phone and email.  Meanwhile the seller offers a full refund if I return them. I should mention that I live in New Zealand and he is in California. Return shipping cost is $130. I refuse and pursue my dispute, thinking that eBay will look after me. I provide all documentation as requested by eBay CS. Their Counterfeit Items policy clearly states that in the case of counterfeit items, the buyer does not have to return the goods but must co-operate and destroy/dispose of them instead. Anyway my case gets escalated and is "found in my favour". Great right? And all I have to do is return the items to the seller at my expense for a full refund! Which is exactly what the seller asked me to do, so that he can re-list them and get some other sucker to buy them.

 

Thinking someone had made a mistake I tried to contact eBay but they have since disabled the Call Us button and I can't call them anymore. I wrote two big complaint emails but receive the same response twice - "please return the items to the seller for a full refund". The second one even had a threat on it - "if you do not return the items by xx/xx/xx then we will close the case and you will not get a refund"! They didn't answer any of my questions or even once acknowledge the fact that the items were counterfeit. To them it was an open-and-shut "not as described" case.

 

In the end I accepted defeat and yesterday I sent the lights back. A partial refund is better than none, from the perspective of my bank balance at least.

 

Lesson learned: Do not believe eBay advertising. Be extra cautious when buying, because if you make a mistake and need their help you will not get it. 

Please use plain text.
8maryann
Community Member
Posts: 1
Registered: ‎08-05-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to unsweetened_muffins

I remember when I first started buying with eBay I didn't know how to navigate and I pushed a buy now item or something. I ended up with 4 different same items, but didn't know why. I only wanted 1 item for $10. Since one seller demanded his $10 for a computer part and I didn't have money to give away to the other EBay sellers, I was kicked me off eBay so I had to make a new ID and start all over again!  If you don't pay eBay will kick blackball you. People who do not pay loose there rights to EBay, so why are you thinking they will bother other sellers?

 

Please use plain text.
alanj814
Community Member
Posts: 1
Registered: ‎07-30-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
That's because buyers have all the protection we sellers have no protection from fraud and scam artists.
Please use plain text.