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Community Member
Posts: 4
Registered: ‎09-06-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to stumpie3986

And you all wonder why eBay dopesn't care about the buyer?? Because the seller pays all its fees, and the buyer pays them nothing! So, the ONLY recourse is for all the buyers to quit buying, then the sellers won't be able to sell anything because there are no buyers, and then maybe eBay will reconsider their position. 

 

My biggest concern with eBay is that 90% of the sellers are selling knockoffs of DVD's. Yes, 9 out of 10 different sellers sent me knockoffs...illegal, pirated material! And now they have suspended ME because I have made too many "item not as described" complaints".  So, they're saying that it is OK for the sellers to send me illegal pirated material, but it's wrong for me to complain about it! I send each and every pirated copy to the MPAA in California at their expense, so I don't keep any of them in my collection. And every single one I have sent them has proved to be a knockoff. They're easy to spot by just putting the DVD into a computer and doing a directory of it. If it has 4.5G of data on it, then it is a single layer DVD, NO U.S. OEM uses single layer DVD's. It even is printed on the outside of the box that the DVD's are "Dual layer", but none of the disks inside are! A dual layer DVD can hold up to 9.5G of data. So they're compressing the data to fit onto a single layered DVD blank, and they also have removed the CSS protection, which makes it possible to file copy the data on that DVD to a hard drive or another DVD blank. If that CSS protection were present, that would be imposssible.

 

So I have tried to cancel both my PayPal account AND my eBay account since this is unacceptable to me. If only more buyers would do the same! 

omahamike
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Community Member
Posts: 2
Registered: ‎10-18-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to jamielovemariah
I left a general post earlier but am inclined to add my two cents. It is unfair to purposely mislead buyers in the listing title and bury a ,"by the way not really" three paragraphs down in the sellers description. I.E. "Diamond and 14k gold ring", then later, "lab created diamond, 14k gold electroplate ". There's a difference between advertising your good points and misrepresenting your item. I believe %99.9 of buyers would expect an actual autograph on the item if the listing title said autographed, and if the seller is being honest with himself so would he. It may not technically be against the rules but it's definitely against what your mama taught you!
J. C. Stewart. christys733@gmail.com
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Community Member
Posts: 2
Registered: ‎10-18-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to 413kgeorge957
Amen to that! I am both a buyer and seller and I've never encountered so many sellers misrepresenting, if not flat out lying, about 'diamond' jewelry, only to find, buried three paragraphs down in the sellers grammatically incorrect and misspelled description, they're lab created or some such **bleep**. Then they get to hide behind the 'as described' rule. A seller should be required to fill out all applicable spaces in the 'Item Specifics' area, type of stone, metal etc. Instead they're allowed to omit any negative information that may educate a buyer into NOT BUYING! It reflects badly on everyone and makes buyers hesitate to bid without reading ten paragraphs of misleading words etc. We all know it's the final two minutes of bidding that count but lately I'm too nervous to bid lest I fall into a trap. I've taken to sending reprimands to these sellers in their 'ask a question about this item' space. I realize it's petty and I prob sound like every power hungry mean teacher or police officer but I don't care, it makes me feel better !
As for buyers, it's ebay! It's one big garage sale. I've seen people selling pre-owned nighties...WITH MATCHING PANTIES! Buyer beware, grow up, and put on those big girl panties, (that you bought on eBay). Realize when you've been taken, make a complaint and never buy from anyone with less than %100 rating and at least a year membership.
I do think there should be an independent rating system which is not controlled by eBay. I'm tired of the seller nazis who hound me hourly for a %100 rating and veiled threats if I fail to do so. I think some have large men with bats who may come after my kneecaps.
Thank you. That was cleansing. I feel much better! Must go....there's a diamondette ring auction with my name on it about to end !
J. C. Stewart. Christys733@gmail.com
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Community Member
Posts: 1
Registered: ‎03-28-2010

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

Forgive me for not reading all the posts, as this may have been discussed earlier.  Over the last few days I've had a buyer messaging me about an alleged scratch on a doll's face she bought from me a few weeks ago. She wanted me to send her money to help her pay for a professional to repair the "scratch". I refused and offered TWICE to have her return the doll for a full refund. Instead she left me negative feedback. Is there anything I can do???

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Community Member
Posts: 1
Registered: ‎10-15-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
Yea I bought a pond aerator from winnky on eBay had a 90 day warranty the ad says the pump will last for years before it needs service 91 days it failed when he has a blatantly dishonest ad for this pond aerator there is no way to warn others about it except for possibly here eBay will do nothing because it's beyond the 45 days . I found out who they really are they are beaver springs aquarium in Wisconsin Dells I called them they will do nothing. I looked them up online and their aquarium riding stables and fishing ponds are all considered a rip off by 99 percent of people
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Community Member
Posts: 4
Registered: ‎03-05-2013

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
You said it! We have been top rated sellers with eBay and I'm so tired of dealing with their outrageous rules. Their procedures do not match thoes of either The USPS or UPS. The newest one now is if an item arrives damaged, eBay forces the buyer to return the item for a full refund. The problem with that is the insurance that is purchased is for only one way....From me to the buyer. As soon as they re box and ship it back, it voids any insurance. Buyers don't understand the difference between "item not as described" and "damaged item". eBay doesn't care. They freeze your money and then take it. We have have excellent feedback. eBay should realize I wouldn't send someone a broken item!!!!
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Community Member
Posts: 1
Registered: ‎10-04-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to stumpie3986

it is impossible to complain about sellers exceeding normal postage costs, no one wants to hear from buyers, thank you

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Community Member
Posts: 5
Registered: ‎05-19-2008

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to oneluckybiker

Yea, I'm out $$$ right now because, even though the seller purchased insurance on the product, it was not delivered. Ebay and Paypal told me to deal with it through the post office. No other company would ditch responsibility in this way. What about their "guarantee?!"

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Community Member
Posts: 5
Registered: ‎05-19-2008

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to stumpie3986

I am done with them. Canceling my account. Numerous issues as a buyer with them through the years, but perhaps the worst is being placed on hold for 30 minutes before being able to talk with customer service.

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Community Member
Posts: 1
Registered: ‎06-05-2010

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to minalur

don't bother complaining to ebay. their customer service doesn't care about buyers. that attitude won't change until buyers just quit using ebay.

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Community Member
Posts: 1
Registered: ‎09-30-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
Ebay is the worse at settling buyer issues. My niece bought a radiator from a seller with a 1 yr warranty and Ebay will not help getting a replacement or refund. You are at the mercy of the seller when he chooses to take care of the issue. I and my family will do no more business with ebay.
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Community Member
Posts: 2
Registered: ‎07-31-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
I bought HP touchpad digitizer touch screen from eBay.com. the seller had listed the item as new. I got a used and damaged item. I contacted seller as advised by eBay and seller asked me to return the faulty item. The he asked to pay $9 and I need not return the faulty item .the cost of original item was only $5.99. I paid $9 and again received used and defective one as replacement. I booked a case with eBay resolution center and now they want me to return the faulty item. I sent complaints to eBay about the wrong description . but they are not responding to that. I have again to spend money to return and I am not sure I will get refund
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Community Member
Posts: 1
Registered: ‎04-28-2010

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

I am a seller with many complaints. Sometimes think IT staff secretly work for Amazon.  Too many times in past few months have had problem trying to list books. Enter ISBN & comes up. "Your request returned too many Products."  Enter Title, then try to sell, comes up "Page not responding." No easy way to get through to customer support to even let them know. Have hundreds of Titles that bookfinder. com shows I could enter as lowest price, but half.com has no listing and no easy way to have those Titles entered. If majority of my sales, around time colleges start back, are to re-sellers, mostly on amazon, and around 80% at other times of the year, why should I stay on half.com

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Community Member
Posts: 3
Registered: ‎06-24-2010

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

Beware of the "attempted to deliver" clause.  If the seller makes an attempt to deliver the item ebay won't make the seller refund you if you didn't receive the product.  The ebay appeals department stated it would be unfair to penalize the seller for a mistake in delivering the product.  Goodbye $90.

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Community Member
Posts: 1
Registered: ‎09-19-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
I AM NEVER BUYING FROM EBAY AGAIN! I paid $50 in total for a used, half-empty perfume set & received a 'case closed' with NOTHING! My complaint meant nothing to them, so my future business, that will be directed elsewhere, will not either. VERY DISGUSTED.
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Community Member
Posts: 1
Registered: ‎10-01-2003

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

I am extremely annoyed that there doesn't seem to be any channel to complain directly to eBay about the impact of their policies. It is annoying that I am penalized for selling products that can't always be shipped immediately. (We sell blacksmith forges built to order and compost worms which I only ship on Monday/Tuesday to avoid weekends in mail.) However, it is EXTREMELY inappropriate for eBay to FREEZE funds in my paypal account when a buyer just asks for a tracking number. They need to make it easier for customers to just talk to the seller WITHOUT going through the resolution center. 

 

The resolution center works well when it is needed. Communication should not always launch a case though. I was working out a situation where I bought something damaged in the mail and didn't want to open a case with the cooperative seller. However, there was not a way to send pictures to her without it! 

 

Also, if an inadvertantly opened case is closed by a happy customer, it should NOT result in a penalty. 

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Community Member
Posts: 2
Registered: ‎02-11-2010

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to its_a_big_world_2012

I take exception to your statement "The sellers take all the **bleep**. The buyers have it made!".

 

But first, it is the principle of the thing, not the the minuscule amount in dispute.  I couldn't care less about the amount, but that the seller lists a NEW item, ships junk, and does not pay return shipping, that I do care about.  The way I look at it is if a seller does that a thousand times, then it costs buyers thousands of dollars and encourages sellers to not be concerned about what they send the buyer.

 

I placed a negative feedback, included a link to pictures of the junk item, and ebay deleted it, and now I can't post a feedback to replace the one ebay deleted.  Ebay won't even allow me to file a complaint either.  Since there is a "Link" icon for the editor of this message, I assume links to web sites are permitted here.  If not, I'm sure this will be deleted too to protect sellers of junk.  These pictures explain it all: http://imgur.com/a/J4HaJ

 

I have no problem with the buyer paying return shipping if the seller sent what they said they would.  But, when a seller does not send what they said they would, that voids their return policy and the seller is obligated to pay return shipping.  The buyer is never to liable for anything resulting in seller's failure to fulfill their end of the agreement.

 

I've had other sellers send me items that were not what they claimed it was, but ebay buyer protection reimbursed the whole amount, including return shipping.  But, in this case, I can't even access the ebay buyer protection plan or leave negative feedback.

 

To me, ebay sides with the seller, even when it can be clearly proved that the seller sent junk.

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Community Member
Posts: 1
Registered: ‎07-20-2011

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to zacboy7

The sellers take all the **bleep**. The buyers have it made! I quit selling for a few years for 2 reasons. 1. the buyers do not leave feedback (too lazy I guess) I have sold over 1500 items but have a tiny feed back, STUPID! 2. as a seller, I got tired of sending out items only to have buyers say it wasn't received and I had to give a full refund!!

This is a situation the buyers and sellers will always have. The customer IS NOT always right but in the eyes of eBay they are NEVER wrong!

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Community Member
Posts: 1
Registered: ‎09-01-2014

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to rmor6011

I have bought an item which turned out to be defective for which I initiate the refund claim. 

 

Now the interesting part starts. One eBay representative called me up and told that I will get the refund in 7-10 days and closed the claim.

 

2 weeks passed and no refund at all. Again called up the customer care and been told that I will get it in 48 hrs max. Same story and no refund whatsoever. I called up agin to customer care and asked for supervisor as shown in reslution chain. The customer care did not connect me to supervisor instead told that I will definitely get the refund in next 48 hrs as the case is now heighest priority.

 

But the usual show repeated and no refund happened. I called up again to customer care and asked for the supervisor. This time got conected to the supervisor and been told that "we are very sorry for the problem caused, the refund will for sure take place in next 7-10 days".

 

What a plain lie from the supewrvisor too. I did n't receive any refund even after two weeks. I tried to contact via mail whic didn't get any response till date. All this time I couldn't do any thing against the claim since it has been closed on fisrt day itself to clear off theie pending checklist.

I ask a simple question: why to lie on the name of some eBay gurantee for protecting buyers's money when eBay has no intention for doing the same. Is this the way a widely self proclimed best consumer expeerience company should behave to the customers? Why dont it simily put it on display "buy at your own risk". At least we'll be saved from trusting and wasting time on the return/ refund and any other follow up procedures.

 

I made a big mistake, shpopuld have gone for Flipkart or Amazon which are much better in responding and taking actions.

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Community Member
Posts: 8
Registered: ‎04-02-2008

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

keep getting  this error message and it needs to be fixed . has happened many many times

"The information you requested is currently unavailable. Please try again at a later time."

I cant close a case and seller wont refund money . please fix

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