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Community Member
Posts: 1
Registered: ‎09-25-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to drjinahoney_123

Ripped of by a merchant and abondened by Ebay.

 

I purchased an item, received the wrong one. Started a case with Ebay and seller identyfying such, included photos etc. Merchant agreed that it was wrong and agreed to send another. Month and a half later I have no item, no refund and the case is closed by Ebay identyfying that I have lost case. They even removed my negative feedback on the seller so others could be ripped off as well! Disgraceful. Bad business for sure. Be warned everyone!

 

 

Community Member
Posts: 1
Registered: ‎01-18-2009

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
EBay rip off they suck always protecting buyer not the seller
Community Member
Posts: 2
Registered: ‎09-03-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
Non-refund of my money by ebay ... customer care fooled me

I had ordered for a mouse cabinet from ebay as the seller could not
ship me the product due to requirement of sales tax form i decided to take my money back so as said a automatic refund was initiated and being a nationalised
bank as per d procedure of ebay the time for refund was 15days but it has been a month now my refund is nowhere. after twenty days i called the customer care they gave me an authenciation code and told me to check in my bank but to my amazement the bank authority told me there is no such procedure to enter the codes dat was given to me ... The question to ebay is why keep ur customers keep running in circles ...THINKING BACK TO LOGIC WHY DONT U TRANSER TO MY ACCOUNT SIMPLY... No problems at all .. why trouble us. Where is the ebay guarantee ? By the use of word ebay guarantee you want to fool people... as to my notice there are many
many complaints of non-refund from ebay ... do you want to make money from non-refund ... Is that your way of doing business ... if it is ur fall is coming very soon ... or we have to collectively lodge a complaint on a National Consumer forum. May be for you its an easy money but for us its a money which is hardearned and we dont have too much to waste ... Refund the money at the earliest.
Community Member
Posts: 2
Registered: ‎09-03-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
Non-refund of my money by ebay ... customer care fooled me

I had ordered for a mouse cabinet from ebay as the seller could not
ship me the product due to requirement of sales tax form i decided to take my money back so as said a automatic refund was initiated and being a nationalised
bank as per d procedure of ebay the time for refund was 15days but it has been a month now my refund is nowhere. after twenty days i called the customer care they gave me an authenciation code and told me to check in my bank but to my amazement the bank authority told me there is no such procedure to enter the codes dat was given to me ... The question to ebay is why keep ur customers keep running in circles ...THINKING BACK TO LOGIC WHY DONT U TRANSER TO MY ACCOUNT SIMPLY... No problems at all .. why trouble us. Where is the ebay guarantee ? By the use of word ebay guarantee you want to fool people... as to my notice there are many
many complaints of non-refund from ebay ... do you want to make money from non-refund ... Is that your way of doing business ... if it is ur fall is coming very soon ... or we have to collectively lodge a complaint on a National Consumer forum. May be for you its an easy money but for us its a money which is hardearned and we dont have too much to waste ... Refund the money at the earliest.
Community Member
Posts: 1
Registered: ‎08-28-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

I accidentally bought the wrong size vacuum tube and tried to cancel that same day.  The seller told me I was too late.  

Unfortunately I didn't file the return until after 30 days (32 to be exact) so neither eBay nor the seller would take the return.  

I asked the seller to be flexible since I tried to cancel.  The seller admitted seeing the cancellation attempt but then told me 'no'.

 

I left neitral feedback giving 5-stars for shipping and 2 for overall satisfaction.  The seller contacted eBay, closed the return request and deleted my feedback.  This is the note the seller sent back to me after the request was closed  (this note was not sent during a dispute and therefore eBay should allow me to publish):

 

New message from e-tech-enteerprises
I contacted Ebay and had your feedback removed. It was completely unjustified. You cannot penalize a seller for your own ineptitude. You had over 30 days to contact us regarding this return. The cancellation had no impact on your 30 day return window. Ebay's return window begins after you receive the item, not from when the purchase is made.

30 days is more than enough time, plenty of time, to get a $38 return handled. You chose to delay it for your own reasons which means we should not be held responsible in any way.

Instead of having dignity and treating others fairly, like we do, by following our advertised policy equally with all buyers, you chose to hurt our reputation for absolutely no purpose, no gain.

Your actions demonstrate the class level of a person you are, that you would do such a thing for a $38 transaction, that you were going to spend $10 to ship back, just to get $28 in your pocket.

You are now Blocked and exposed in the seller forum so others can block you also.
Community Member
Posts: 2
Registered: ‎07-20-2011

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to bexata

oldguyrich
(184 ) View Listings
Community Member
|
Posts: 1
|
Registered: ‎07-20-2011



the seller sent me and Ebay a tracking number, and sent me an item and a note in the photo. They sent it using the original tracking number. I ordered it july 17, it was expected August 4th. So according to Ebay, I have received my original item. I haven't. I tried to file a case, they ruled against me. I appealed it, they ruled against me.....I can't file feedback......is this the current Ebay stance on things? The big big sellers make up the rules???
Community Member
Posts: 2
Registered: ‎08-15-2016

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to megatonmining

Hi there my name Abdulla Alsaadi from UAE I bought many pens from your respected company Cople months ago and they already tock the problem price
Here my address 

Community Member
Posts: 1
Registered: ‎08-11-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
I agree, i was just scammed on ebay by a seller and ebay stuck by the seller.
Community Member
Posts: 1
Registered: ‎08-03-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
Have you received it yet? That's completely insane!
Community Member
Posts: 1
Registered: ‎07-24-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to bexata

Makes you wonder how many negative complaints are deleted.  Guess feedback should be taken with a grain of salt.  I just had a negative complaint removed from a seller who refused to refund my money or deliver another item after it did not arrive.  I am furious.  Ebay shields sellers from bad behavior.  My trust index of ebay has gone down allot.  Proabably will use other online services more, even if they cost more.

Community Member
Posts: 1
Registered: ‎07-21-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

Unless ebay deletes this like they did the negative feedback I left for the seller, here's one from a buyer.

Seems like even if you pay with paypal, you can't go to paypal for a refund when you purchased an ebay item.  I am now stuck with either a dishonest seller who sends just anything in the mail so he can get a tracking number and say the item was delivered or nothing.   Ebay will not help me as a buyer.  I live in a rural area with multiple emails and seller says he has confirmation that the items was put in or at the mailbox.   What the heck!!!!  I never received it.  I am done ordering with ebay because their ebay buyer insurance is a load of boloney.

Community Member
Posts: 1
Registered: ‎07-15-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to craigscountry

Well folks, I am a buyer.  I purchased an item for $2575 through ebay with our credit card.  Ebay sent the following email;

 

 

From: "eBay" <ebay@ebay.com>

Date: Feb 29, 2016 8:44 PM

Subject: ORDER: 4x6x7 Custom Recording Booth

To: <tsmanns1@gmail.com>

Thanks for your purchase.

 

 eBay

 

Thanks for shopping with us. That's it, you're all set. We'll let you know when the seller marks the item as shipped.

 

View order details

 

 

4x6x7 Custom Recording Booth

Item Id: 252266987433 Transaction Id: 1809476394015

Please contact seller for more information.

 

Free Shipping

Paid: $2,575.00 with Credit card

 

 

This was on February 29, 2016.  I have yet to receive my purchase, despite the 2 months of emails with seller indicating that they are prepping order for shipment (May 10, 2016), it is ready for shipping (May 19, 2016).  Or that the shipper would be contacting me within the next day or two (June 7, & June 13 & July 5, 2016).  I contacted ebay to see what the procedure was.  Do I contact the seller first or am I supposed to go through ebay.  Ebay says they don't dispute that I got an email from them confirming the purchase, but they don't show payment was ever made.  Even though the above email gives a transaction number and thanks me for my purchase AND says PAID WITH CREDIT CARD. Hmm. So they are unable to help me in any way. So, for the record.  Buyers get screwed also by ebay.  At least I can dispute the almost $800 in upgrades to paypal.  Guess I should have done the initial purchase through them as well.  I have a 100% buyer rating with ebay, I pay upfront every time. The person I spoke with says this type of issue with proof of payment never happens at ebay.  Instructed me to go through my credit card company and do a charge back.  In a nutshell, not their problem. 

 

Very, very dissatisfied buyer.

Community Member
Posts: 4
Registered: ‎04-15-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to assia4

I as a seller have received a horrible, insulting, profanity, rude email from a buyer as something I shipped arrived broke, things happen but when is it ok for ebay to allow that type of abusive language and insults? Ebay lacks communication and somebody get's to say what their idea of right or wrong is, I've lost money due to no help or backing from ebay. So it just depends I guess, who views the case and makes the decision, I sure have never came out on top!

Community Member
Posts: 1
Registered: ‎07-08-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
Ebay just protected a sleezy buyer and as a 12 seller with 100% positive rating, cost me $1200. Sellers have no protection.
Community Member
Posts: 3
Registered: ‎06-27-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
You have to consider that the seller buys packaging as well. Some locations charge more for postal than others.
Community Member
Posts: 3
Registered: ‎06-27-2016

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to megatonmining

 I sold an expensive bracelet to a dishonest seller. It was used and I disclosed there were scratches. He was upset over the amount of scratches and even created additional scratches. eBay allowed him to return a damaged bracelet and sided in the buyers favor. I had no opportunity to defend myself. The claim was opened and closed without any statement from me. They based their decision off of our messages but I was mostly ignoring the messages because the guy was harassing me.

Community Member
Posts: 1
Registered: ‎12-08-2011

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to justherculees1

You could have offered to match the price. What would be the difference if he paid for it and sent it back. You would still have to re-list it. My biggest pet peeve with the sellers are they ask way too much money for S&H.

Community Member
Posts: 6
Registered: ‎12-22-2007

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to markiemark60175

E-bay is squeezing the life out of its sellers. Perhaps someday they will get a clue that it is not buyer dissatisfaction that is driving their loss of sales into the ground but it is in fact their current policy that is driving ALL THE GOOD SELLERS elsewhere and keeping the BAD sellers in  business because the bad sellers just don't care about taking advantage of hard working people. It's a vicious cycle and just like a PONZI SCHEME, It will someday collapse.

Community Member
Posts: 5
Registered: ‎06-11-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
The eBay buyer protection is screw the seller. And you better buy insurance, pay eBay 11% PayPal 3.5% and insurance 3%. Whatever is left is for you. (PayPal is a joke they act like the merchant bank 1.5+% and processing bank 1.5+%). Then people use ghost account to bid up products. You will be left high and dry using this site.
Community Member
Posts: 5
Registered: ‎06-11-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
I am in the position of the seller, as long as you paid right away and you didn't have a conflicting auction for the same product. The seller takes all the liability. EBay takes no liability. The contract cannot be unilateral. Being the seller it is. EBay's buyer protection, is the seller is liable 100% for everything. Being a seller on eBay means you need to purchase insurance for all Products sent. So net net, between eBay and PayPal and the US Postal Service insurance. You were looking at a net cost of 20% or more. I don't think I would do business with eBay again