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01-22-2015 12:19 PM
Heading over to BBB also for both Payl and Ebay. There is no recourse for an honest seller just dishonest buyers .And allllll the time spent on hold, transfers, apologies (laughable). NO FAITH NOW TO EITHER COMPANY> I will be removing my accounts as allowed. Also a time waster.
01-19-2015 11:37 AM - last edited on 01-19-2015 05:29 PM by hawk_s
So I had got charged for reserve price on my item. When the mobile app never told me there was one. When I called them to ask about it and request that they reimburse me for my overdraft fee the guy tells me that eBay can't be held accountable for what they're app says and doesn't say. To me that's like I should be held accountable for an app that they failed to test on all platforms that they released it on and he told me that they sent a message via email that I was going to be charged but I never got it and he goes on about how it may have been my email is wrong. But I get most everything else that they send me except one other time. They seriously need to fire who ever sets up they're internet service. And not to mention that I listed the item around 12 times while putting a reserve on it something like half the time without being charged once. I really lost my faith in them because of their respective lack of concern and definitely will not be adding my new card to PayPal after having removed the old one. And that's just the tip of the iceberg
01-17-2015 05:26 PM
Almost 5 months after i did my purchase Im trying to get a logical answer on why the buyer protection was closed all though i returned the item by the book, i lost close to 120$ , , can anyone help explaining this strange behaviour from ebay ? http://community.ebay.com/t5/Shipping-Returns/can-
01-14-2015 09:02 PM - last edited on 01-19-2015 05:08 PM by hawk_s
I gate full for only $15.00 including shipping sale boots and its take from my paypal from ebay BOOT NOT RECEIVE I include tracking number..NO HELP ..
01-13-2015 07:40 PM
01-05-2015 09:35 AM - last edited on 01-05-2015 01:58 PM by lithnicnac
I am a seller and have been ripped off - with the lies and cooperation from ebay to the buyer. He bought 2 prs of really expensive shoes from me for $500. They were purchased in England and I used a conversion chart to note the size. I did however also list the size from inside toe to heel on the original submittal as well as send the buyer an email to CHCK THE SIZE AND BE SURE THEY WILL FIT before I sent them.
So the guy contacts ebay and tells them the size was wrong. I called ebay and explained the size was on the original sales submittal and that I had sent an email to him telling him about the size and to check it to make sure it would fit. Ebay tells me they will reverse their decision to refund payment in my favor. I wanted the buyer happy so I told him I'd be glad to refund his payment when I got my merchandise back. I made another call to ebay and they said they would not refund his payment until they heard from me. Next thing I know, this guy sent me an old pair of pants and once ebay confirmed the shipment they gave him his money back! I couldn't believe it! So I'm out the $500 plus I have to pay fees to ebay and paypal.
Whata racket! I'm filing a complaint with the BBB and I wish I could find some regulatory agency that ebay is responsible to.
IT'S SO TRUE THERE ARE NO COMPLAINTS FROM BUYERS - JUST US POOR SELLERS WHO GOT RIPPED OFF WITH THE ASSISTANCE OF EBAY!
11-19-2014 05:27 PM - last edited on 01-05-2015 02:02 PM by lithnicnac
I get this with them. You pay for your item, they quickly take the money through PayPal. After a couple days Or longer sometimes you contact them to find out Oh it's not in stock, we'll refund your money if you want, or you can buy something else! So you ask for a refund, another day goes by ... you get your refund HOWEVER it is tied up for 5 DAYS until you get t releasedi back to you. They are GREAT for that. So are some others out there. Especially when dealing with "charms", seems to be the "OHM" charms the most. I love OHM charms and beads, it is NOT that company but the company's that sell their items on eBay. I complained to eBay about that practice. I was told I could wait longer to be transferred and you can complain however by leaving negative feedback that will be a mark against them. Well as explained through out these complaints, Sellers work around that very quickly !
11-19-2014 05:20 PM
I have had the same thing happen to me. Yet in one of my cases, they sent me an Affidavit to sign and return, I did. After weeks of going through this, they had "no record" of my returning the Affiavit altho I hit reply as requested and returned it. It was in my sent, but they "did not receive it". Never to be found even when I RESENT it.
And about "Customer Service" when calling today my wait was 48 minutes. That is pretty good. I've waited over an hour already. When you mention it they say "well with the Holidays ..." which is not correct. It's been this way for several months now. Last year at this time I never waited over 10-12 minutes. Customer Service doesn't know what is going on about ANYTHING. If patient and you call back a second time, the second person tells you something COMPLETELY different than the first person. And I love after you push buttons for a while to get where you are suppose to be, according to their prompts, then they tell you they have to transfer you to a diff department with more authority or knowledge. Then the wait starts all over....
We need a GOOD competitor. eBay hasn't any competitors so they can do what they want and treat us as they want.
Just a real shame!
11-15-2014 11:38 PM
I always wanted to believe that eBay was a serious place of *free* trustful commerce and I have been purchasing items from eBay sellers for quite a while.
But in the last couple of years, I've had some bad experiences. Two of them I still remember well because it made me think eBay really does not care about the buyers.
The 45 days limit to file a claim is a joke when the estimated delivery goes beyond that period. I was conned by a seller from Canada who did not ship the items I purchased and when I contacted them, they replied that the package was shipped and even gave me a tracking number. It turned out that the tracking number was a fake and when I finally got in touch to the seller again, the 45 days had passed and could not file a case. Lessons learned and about $150 loss.
I checked the feedbacks on the seller and found out that they were racking up their rating by delivering super fast on items with low dollar amounts, but when the transaction was larger than $100, they never delivered and just pushed the buyers our of the 45 days limit by just providing fake tracking numbers and asking buyers to be patient because the items were shipped from Canada.
The most recent case, this month indeed (Nov 2014), was a new con (or at least new for me): A new con used by the sellers to steal money from the buyers by not delivering the items purchased. It is a maneuver that has the cover up of the eBay policies and their Dispute Resolution Center lack of reading the emails thoroughly.
This con is a very simple one: I bought two items from this seller. The cheapest item was shipped and super fast delivered to me with a tracking number.
Now comes the con: the seller marked both items I bought with the same tracking number and did not deliver the more expesive item I bought.
When I received the package and found out that only one item was shipped - and the package slip clearly listed only one item - I contacted the seller (by the way, it is so hard to find out how to contact the seller it feels like eBay does its best to avoid us, buyers, to contact the seller) by email. No response.
Opened a request and then the seller replied that the item was delivered.
I replied that the package that was delivered contained only one item and the other item that I bought was not sent and requested the seller to double check.
No response. So I opened a case with eBay Resolution Center and explained them that I had ordered two items and only one item was delivered and the other wasn't, although the seller put the same tracking number for both items.
After several days, eBay sent an email stating that the seller provided the tracking number that showed the item was delivered to my address. True, but the case I opened was because only ONE ITEM was delivered and the second item was not.
But eBay closed the case and I was not given a chance to appeal or ask for a review of my case. I had my negative feedback warning the buyers about this kind of a trap, but eBay immediately removed it.
Lessons learned again. Fortunately, this time it was only over $19 (shipping and tax included).
Again, I checked the feedbacks on this seller and found out that they are doing this with other buyers too and eBay is covering up the scam.
So, I decided not to buy anything from eBay for now and if I need to buy, I will buy only one item at a time.
Amazon is way more reliable then eBay. I did not know that eBay had such a lousy Customer Service that seems not even to read the complaints thoroughly and jumping to conclusions without thinking it through.
I searched online and there are so many bad feedbacks about eBay Customer Service/Resolution Center that makes me wonder if eBay really cares about the buyers or sellers and only cares about the profit they make on us. Yes, I read a lot of complains from the sellers about eBay too.
11-12-2014 07:24 PM
11-12-2014 07:09 PM
11-12-2014 06:55 PM
11-12-2014 07:39 AM
There are loads of scammers and theives. Bottom line start shopping at stores again, at least you get to take home the item you buy.
I bought my son a PS3, with his money from a seller on ebay. today it's been 8 days, seller says they are too busy to ship it to me. Ebay says give them more time... **bleep**? Unbelievable! Love it how ebay protects **bleep** sellers, makes the whole company look bad, do they care? NOPE, eBay is very rich, they do not care about us that make them rich, if we don't use eBay others will... they continue to prosper. Scammers and theives are highly protected through ebay redicolous policys. Disgusting.
11-08-2014 08:43 AM - last edited on 11-10-2014 04:24 AM by li-stevent
I purchased a tablet PC on ebay.com on 25th August 2014, I received the item after a month and the display was faulty (each time I hold/pickup the tablet PC part of the display LCD liquid keeps moving around) and I told the seller .
I sent pictures of the LCD screen damage and the seller replied to me on ebay messenger and agreed to give me the full refund after I return ship the item and the seller receives the item.
I shipped the item on 1st October 2014 and it was send to the sellers address on the 6th of October 2014. I kept on reminding the seller that he/she has the item and to send me the refund. The seller gave me excuses that he/she has to get reports and again and again the replies were more reports.
Today it's 40 days since the seller has received the returned item and sill has not given me the refund money.
I have pictures and videos of the tablet damage and now the seller is saying there is no damage. Then in another message the seller says a tablet cable is missing, which he cant say as I packed everything which was sent to me (USB to Micro USB cable, USB to Power cable, Power Adopter, Instructions and EVEN THE GUARANTY PAPER was sent back to the seller.) INCLUDING the envelop which the seller sent the tablet to me was sent back to Hong Kong.
8th November 2014 - "NO REFUND MONEY AND NO ITEM" eBay's Resolution Center Policy.
11-07-2014 08:07 AM
Yes, this same thing happened to me, the USPS did not deliver the package to the shipping address. The seller took no responsibility for the mis-delivery as the USPS tracking system said 'delivered', although it was not delivered. The USPS is the cheapest form of shipping. The seller had insurance on the package, however, because the USPS tracking information said 'delivered', the seller told me that it was delivered and there was nothing they would do. I think the seller has been around for a while, and knew the system, that it did not matter to her whether the package was lost, she still got her money and there was no recourse for me to claim that I did not receive the package. Very unsatisfactory!
I went onto Ebay to provide negative feedback, however, the seller automatically gets a 5-star rating, if they provide free shipping! What a scam!
What I would recommend for buyers on eBay, is that, if there is free shipping, contact the seller first, and require that the package be sent by a courier company, not by the USPS, who, according to my source, says they are not reliable and frequently misplace packages. Also, email the seller before buying to get their agreement that, for whatever reason, you do not receive and sign for the package, that the funds will be returned. You could use this confirmation to provide to Paypal to reverse the charges.
I am still disputing this charge with Paypal, as I did not receive the package, so we will see where it goes.
11-06-2014 07:04 PM
I have a number of complaints as a buyer but all in all I am not unhappy with most of my experience.
1. I was threatened by eBay staff with being banned from the site because I rated sellers low on cost of shipping when I could clearly see they had over-charged me for shipping. These were not complaints about the merchandise or the other starred criteria (which I rated highly), but when a seller charges me more for shipping than he or she paid, I didn't give them 5 stars. eBay deleted all of my reviews and threatened to ban me for life. I rate everything now with 5 stars because I don't give a **bleep** anymore. If someone is overcharging for shipping, I simply don't even consider buying from them...ever.
2. Sellers pad their titles with brand names and descriptions that are lies so that when I search, I end up with a ton of results that do not belong in my search list. When I have sent copies of the misleading titles to eBay, they seem to wait until the listing expires to answer me and then claim they can't do anything because the listing has ended. Just search on All Clad and see how many items that are NOT All Clad get included in the search.
3. I cannot exclude sellers from all of my searches unless I do it one seller / search at a time. There are sellers of women's clothing who refuse to include measurements but insist the buyer pay shipping to return if the item doesn't fit. They tell buyers to go the manufacturer's website to get the measurements. Having worked for a garment manufacturer, I can tell you measurements are all over the place so you can't use their standards for all garments. I want to exclude these sellers from all of my searches as well as about 15 others whom I know overcharge for shipping. I do conceed that this may be due to my own lack of knowledge here so eBay, tell me how so I don't have to do it individually with each search.
4. I am frustrated by all the **bleep** eBay crams onto my page. It takes my half an hour to find what I'm looking for and as soon as I do, the next time it's different.
That all being said, I remain a loyal eBay buyer because of the amazing deals I get and the availablility of things I could never have found elsewhere.