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10-20-2014 12:57 PM
And you all wonder why eBay dopesn't care about the buyer?? Because the seller pays all its fees, and the buyer pays them nothing! So, the ONLY recourse is for all the buyers to quit buying, then the sellers won't be able to sell anything because there are no buyers, and then maybe eBay will reconsider their position.
My biggest concern with eBay is that 90% of the sellers are selling knockoffs of DVD's. Yes, 9 out of 10 different sellers sent me knockoffs...illegal, pirated material! And now they have suspended ME because I have made too many "item not as described" complaints". So, they're saying that it is OK for the sellers to send me illegal pirated material, but it's wrong for me to complain about it! I send each and every pirated copy to the MPAA in California at their expense, so I don't keep any of them in my collection. And every single one I have sent them has proved to be a knockoff. They're easy to spot by just putting the DVD into a computer and doing a directory of it. If it has 4.5G of data on it, then it is a single layer DVD, NO U.S. OEM uses single layer DVD's. It even is printed on the outside of the box that the DVD's are "Dual layer", but none of the disks inside are! A dual layer DVD can hold up to 9.5G of data. So they're compressing the data to fit onto a single layered DVD blank, and they also have removed the CSS protection, which makes it possible to file copy the data on that DVD to a hard drive or another DVD blank. If that CSS protection were present, that would be imposssible.
So I have tried to cancel both my PayPal account AND my eBay account since this is unacceptable to me. If only more buyers would do the same!
10-18-2014 04:26 AM
10-18-2014 03:36 AM
10-16-2014 02:29 PM
Forgive me for not reading all the posts, as this may have been discussed earlier. Over the last few days I've had a buyer messaging me about an alleged scratch on a doll's face she bought from me a few weeks ago. She wanted me to send her money to help her pay for a professional to repair the "scratch". I refused and offered TWICE to have her return the doll for a full refund. Instead she left me negative feedback. Is there anything I can do???
10-15-2014 04:51 AM
10-14-2014 07:38 PM
10-02-2014 06:46 PM
Yea, I'm out $$$ right now because, even though the seller purchased insurance on the product, it was not delivered. Ebay and Paypal told me to deal with it through the post office. No other company would ditch responsibility in this way. What about their "guarantee?!"
10-02-2014 06:44 PM
I am done with them. Canceling my account. Numerous issues as a buyer with them through the years, but perhaps the worst is being placed on hold for 30 minutes before being able to talk with customer service.
09-30-2014 03:20 PM
09-21-2014 09:24 PM
09-20-2014 08:26 AM
I am a seller with many complaints. Sometimes think IT staff secretly work for Amazon. Too many times in past few months have had problem trying to list books. Enter ISBN & comes up. "Your request returned too many Products." Enter Title, then try to sell, comes up "Page not responding." No easy way to get through to customer support to even let them know. Have hundreds of Titles that bookfinder. com shows I could enter as lowest price, but half.com has no listing and no easy way to have those Titles entered. If majority of my sales, around time colleges start back, are to re-sellers, mostly on amazon, and around 80% at other times of the year, why should I stay on half.com
09-19-2014 10:12 PM
Beware of the "attempted to deliver" clause. If the seller makes an attempt to deliver the item ebay won't make the seller refund you if you didn't receive the product. The ebay appeals department stated it would be unfair to penalize the seller for a mistake in delivering the product. Goodbye $90.
09-19-2014 05:00 AM
09-18-2014 09:53 AM
I am extremely annoyed that there doesn't seem to be any channel to complain directly to eBay about the impact of their policies. It is annoying that I am penalized for selling products that can't always be shipped immediately. (We sell blacksmith forges built to order and compost worms which I only ship on Monday/Tuesday to avoid weekends in mail.) However, it is EXTREMELY inappropriate for eBay to FREEZE funds in my paypal account when a buyer just asks for a tracking number. They need to make it easier for customers to just talk to the seller WITHOUT going through the resolution center.
The resolution center works well when it is needed. Communication should not always launch a case though. I was working out a situation where I bought something damaged in the mail and didn't want to open a case with the cooperative seller. However, there was not a way to send pictures to her without it!
Also, if an inadvertantly opened case is closed by a happy customer, it should NOT result in a penalty.
09-16-2014 08:13 PM
I take exception to your statement "The sellers take all the **bleep**. The buyers have it made!".
But first, it is the principle of the thing, not the the minuscule amount in dispute. I couldn't care less about the amount, but that the seller lists a NEW item, ships junk, and does not pay return shipping, that I do care about. The way I look at it is if a seller does that a thousand times, then it costs buyers thousands of dollars and encourages sellers to not be concerned about what they send the buyer.
I placed a negative feedback, included a link to pictures of the junk item, and ebay deleted it, and now I can't post a feedback to replace the one ebay deleted. Ebay won't even allow me to file a complaint either. Since there is a "Link" icon for the editor of this message, I assume links to web sites are permitted here. If not, I'm sure this will be deleted too to protect sellers of junk. These pictures explain it all: http://imgur.com/a/J4HaJ
I have no problem with the buyer paying return shipping if the seller sent what they said they would. But, when a seller does not send what they said they would, that voids their return policy and the seller is obligated to pay return shipping. The buyer is never to liable for anything resulting in seller's failure to fulfill their end of the agreement.
I've had other sellers send me items that were not what they claimed it was, but ebay buyer protection reimbursed the whole amount, including return shipping. But, in this case, I can't even access the ebay buyer protection plan or leave negative feedback.
To me, ebay sides with the seller, even when it can be clearly proved that the seller sent junk.
09-13-2014 11:27 AM
The sellers take all the **bleep**. The buyers have it made! I quit selling for a few years for 2 reasons. 1. the buyers do not leave feedback (too lazy I guess) I have sold over 1500 items but have a tiny feed back, STUPID! 2. as a seller, I got tired of sending out items only to have buyers say it wasn't received and I had to give a full refund!!
This is a situation the buyers and sellers will always have. The customer IS NOT always right but in the eyes of eBay they are NEVER wrong!
09-01-2014 01:48 AM - last edited on 09-02-2014 08:02 PM by hawk_s
I have bought an item which turned out to be defective for which I initiate the refund claim.
Now the interesting part starts. One eBay representative called me up and told that I will get the refund in 7-10 days and closed the claim.
2 weeks passed and no refund at all. Again called up the customer care and been told that I will get it in 48 hrs max. Same story and no refund whatsoever. I called up agin to customer care and asked for supervisor as shown in reslution chain. The customer care did not connect me to supervisor instead told that I will definitely get the refund in next 48 hrs as the case is now heighest priority.
But the usual show repeated and no refund happened. I called up again to customer care and asked for the supervisor. This time got conected to the supervisor and been told that "we are very sorry for the problem caused, the refund will for sure take place in next 7-10 days".
What a plain lie from the supewrvisor too. I did n't receive any refund even after two weeks. I tried to contact via mail whic didn't get any response till date. All this time I couldn't do any thing against the claim since it has been closed on fisrt day itself to clear off theie pending checklist.
I ask a simple question: why to lie on the name of some eBay gurantee for protecting buyers's money when eBay has no intention for doing the same. Is this the way a widely self proclimed best consumer expeerience company should behave to the customers? Why dont it simily put it on display "buy at your own risk". At least we'll be saved from trusting and wasting time on the return/ refund and any other follow up procedures.
I made a big mistake, shpopuld have gone for Flipkart or Amazon which are much better in responding and taking actions.
08-29-2014 01:09 PM
keep getting this error message and it needs to be fixed . has happened many many times
"The information you requested is currently unavailable. Please try again at a later time."
I cant close a case and seller wont refund money . please fix