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Community Member
Posts: 1
Registered: ‎07-24-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to bexata

Makes you wonder how many negative complaints are deleted.  Guess feedback should be taken with a grain of salt.  I just had a negative complaint removed from a seller who refused to refund my money or deliver another item after it did not arrive.  I am furious.  Ebay shields sellers from bad behavior.  My trust index of ebay has gone down allot.  Proabably will use other online services more, even if they cost more.

Community Member
Posts: 1
Registered: ‎07-21-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

Unless ebay deletes this like they did the negative feedback I left for the seller, here's one from a buyer.

Seems like even if you pay with paypal, you can't go to paypal for a refund when you purchased an ebay item.  I am now stuck with either a dishonest seller who sends just anything in the mail so he can get a tracking number and say the item was delivered or nothing.   Ebay will not help me as a buyer.  I live in a rural area with multiple emails and seller says he has confirmation that the items was put in or at the mailbox.   What the heck!!!!  I never received it.  I am done ordering with ebay because their ebay buyer insurance is a load of boloney.

Community Member
Posts: 1
Registered: ‎07-15-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to craigscountry

Well folks, I am a buyer.  I purchased an item for $2575 through ebay with our credit card.  Ebay sent the following email;

 

 

From: "eBay" <ebay@ebay.com>

Date: Feb 29, 2016 8:44 PM

Subject: ORDER: 4x6x7 Custom Recording Booth

To: <tsmanns1@gmail.com>

Thanks for your purchase.

 

 eBay

 

Thanks for shopping with us. That's it, you're all set. We'll let you know when the seller marks the item as shipped.

 

View order details

 

 

4x6x7 Custom Recording Booth

Item Id: 252266987433 Transaction Id: 1809476394015

Please contact seller for more information.

 

Free Shipping

Paid: $2,575.00 with Credit card

 

 

This was on February 29, 2016.  I have yet to receive my purchase, despite the 2 months of emails with seller indicating that they are prepping order for shipment (May 10, 2016), it is ready for shipping (May 19, 2016).  Or that the shipper would be contacting me within the next day or two (June 7, & June 13 & July 5, 2016).  I contacted ebay to see what the procedure was.  Do I contact the seller first or am I supposed to go through ebay.  Ebay says they don't dispute that I got an email from them confirming the purchase, but they don't show payment was ever made.  Even though the above email gives a transaction number and thanks me for my purchase AND says PAID WITH CREDIT CARD. Hmm. So they are unable to help me in any way. So, for the record.  Buyers get screwed also by ebay.  At least I can dispute the almost $800 in upgrades to paypal.  Guess I should have done the initial purchase through them as well.  I have a 100% buyer rating with ebay, I pay upfront every time. The person I spoke with says this type of issue with proof of payment never happens at ebay.  Instructed me to go through my credit card company and do a charge back.  In a nutshell, not their problem. 

 

Very, very dissatisfied buyer.

Community Member
Posts: 4
Registered: ‎04-15-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to assia4

I as a seller have received a horrible, insulting, profanity, rude email from a buyer as something I shipped arrived broke, things happen but when is it ok for ebay to allow that type of abusive language and insults? Ebay lacks communication and somebody get's to say what their idea of right or wrong is, I've lost money due to no help or backing from ebay. So it just depends I guess, who views the case and makes the decision, I sure have never came out on top!

Community Member
Posts: 1
Registered: ‎07-08-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
Ebay just protected a sleezy buyer and as a 12 seller with 100% positive rating, cost me $1200. Sellers have no protection.
Community Member
Posts: 3
Registered: ‎06-27-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
You have to consider that the seller buys packaging as well. Some locations charge more for postal than others.
Community Member
Posts: 3
Registered: ‎06-27-2016

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to megatonmining

 I sold an expensive bracelet to a dishonest seller. It was used and I disclosed there were scratches. He was upset over the amount of scratches and even created additional scratches. eBay allowed him to return a damaged bracelet and sided in the buyers favor. I had no opportunity to defend myself. The claim was opened and closed without any statement from me. They based their decision off of our messages but I was mostly ignoring the messages because the guy was harassing me.

Community Member
Posts: 1
Registered: ‎12-08-2011

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to justherculees1

You could have offered to match the price. What would be the difference if he paid for it and sent it back. You would still have to re-list it. My biggest pet peeve with the sellers are they ask way too much money for S&H.

Community Member
Posts: 6
Registered: ‎12-22-2007

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to markiemark60175

E-bay is squeezing the life out of its sellers. Perhaps someday they will get a clue that it is not buyer dissatisfaction that is driving their loss of sales into the ground but it is in fact their current policy that is driving ALL THE GOOD SELLERS elsewhere and keeping the BAD sellers in  business because the bad sellers just don't care about taking advantage of hard working people. It's a vicious cycle and just like a PONZI SCHEME, It will someday collapse.

Community Member
Posts: 5
Registered: ‎06-11-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
The eBay buyer protection is screw the seller. And you better buy insurance, pay eBay 11% PayPal 3.5% and insurance 3%. Whatever is left is for you. (PayPal is a joke they act like the merchant bank 1.5+% and processing bank 1.5+%). Then people use ghost account to bid up products. You will be left high and dry using this site.
Community Member
Posts: 5
Registered: ‎06-11-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
I am in the position of the seller, as long as you paid right away and you didn't have a conflicting auction for the same product. The seller takes all the liability. EBay takes no liability. The contract cannot be unilateral. Being the seller it is. EBay's buyer protection, is the seller is liable 100% for everything. Being a seller on eBay means you need to purchase insurance for all Products sent. So net net, between eBay and PayPal and the US Postal Service insurance. You were looking at a net cost of 20% or more. I don't think I would do business with eBay again
Community Member
Posts: 5
Registered: ‎06-11-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
It's funny, heavy sellers on eBay wreck smaller sellers listings. I had a product on eBay listing of the lowest price. The larger seller had one higher than mine by 10% with a best offer. He had purchased now on mine, I reviewed the buyer seeing that he was competing with me. I canceled his purchase . Knowing that eBay takes 11% and PayPal takes 3 1/2 fi. Knowing that eBay takes 11% and PayPal takes 3 1/2, there is no meat on the bone. Where is the money to be made except eBay? then it goes to coun then a ghost account with 0 purchases and 1 in 3 years. Wants to purchase my GoPro. You as the seller take up all the responsibility. EBay takes no liability. This buyer protection means the seller is 100% liable. If I don't feel comfortable with the sale I don't have to commit to it. So many fraudsters on this website. Even when I making purchases and I see them bidding up products with ghost accounts. Very negative experience. I eventually sold my go Pro. I will not do business with eBay.
Community Member
Posts: 1
Registered: ‎06-02-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

I sold an item to someone who found it somewhere else cheaper after he agreed to the deal adn it was already sold .

Now I have to wait to even relist it

 

THNAKS EBAY !  I thought it was a contract when they agreed to pay and cant just back out because they feel like it!

 

 

Community Member
Posts: 1
Registered: ‎05-31-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

As a seller, we have had a couple of bad experiences with buyers, but there doesn't appear to be anything that sellers can do other than give the buyer what they want.

 

This week, more than two weeks after shipping an item, a buyer requested a refund becasue the used item he bought looked used.  The item was described as showing normal signs of wear and photos of the item were provided, but that didn't matter.  His complaint about the item to eBay contained numerous false statements, yet I can find nowhere that we as sellers are allowed to answer those back to eBay.  All we can do is send comments back to the buyer.

 

So basically, as a seller on eBay, if you're dealing with an honest buyer, you're OK, but if you're not, more often than not, you stand to get screwed with no recourse or protection whatsoever.

Community Member
Posts: 2
Registered: ‎03-06-2009

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

A seller claimed to be located in the USA (IL) but the item shipped from China. I opened a case the moment I found out where they where shipping it from and eBay ruled against me just today...even though the seller violated the eBay policy of misrepresentation...and even went so far as to remove the feedback I left trying to warn others of this deceptive practice. It was factual yet they still removed it when the seller complained.

 

Item location: IL, United States
eBay item number: 221939979419
Shipping carrierChina Post

 

Here's what eBay said: "Recently, you opened an eBay Buyer Protection case for Escolite Solar Motion Sensor Light, Waterproof 8LED Path Patio Garden Landscape . We also received the feedback you left for the transaction, but it's been removed from the seller's feedback profile because of a recent decision on the eBay Buyer Protection case."

 

 

 

I say a class action may be needed to litigate because clearly eBay is complicit. If there are any lawyers out there that would care to take on the case, on their dime, I'd be more than willing to be party to that case. In the same vein of Chinese sellers misrepresenting as USA sellers, last night I asked about a half dozen US eBay sellers if the small engine carb they're selling can have the linkage re-clocked (re-positioned) so I could use it...and this morning I received several replies that made it clear to me that English wasn't their first language. eBay must stop condoning that deceptive practice but it seems the only way that's going to be possible would be to sue 'em and put a dent in their bottom line.

Community Member
Posts: 1
Registered: ‎02-17-2008

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

I agree with all of you about ebay and also its so called customer satisfaction policy. The seller (dnmmarsh) Michael Marsh did not send the item within the time frame advertised. Ebay, after I put in a dispute, resolved the issue in the sellers favor even though he did not respond to my dispute within the 4 day time period!!!! They resolved the issue in the sellers favor before he received my complaint!!!!!!

 

What the !*(K



 

 

Ebay is a joke! Backing the seller over very clear signs of ebay abuse policy.

Community Member
Posts: 1
Registered: ‎05-05-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
 
Community Member
Posts: 1
Registered: ‎08-12-2008

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
I bought a fuel pump for my jaguar brand new. The weather did not permit installation for a few weeks when I tried to install it, I discovered it was the wrong pump. I emailed the seller 5 times and got no response. So I contacted eBay and was told they would take care of it and told me to cancel the transaction. They said it would be resolved shortly. They never bothered to get back to me. 2 weeks later I called customer service and was told I was past the guarantee period because I had waited to contact eBay in a timely manner. I have been an eVay customer for 13 years with several hundred transactions and 100 percent positive feedback. There is a record with them of all my seller contacts in this transaction. Still it is when I contact eBay for help that rules. As for me; I am done with them. If you have a problem, complain immediately or you may be left high and dry with a product for which you have no use. All due to eBay red tape. Regards, Jim Elliott

Community Member
Posts: 1
Registered: ‎04-25-2016

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to megatonmining

I siddharth srivastava customer of ebay since 2015 i purchase many product online in most of the online shopping site. You are one of them.
Now , I purchase a phone which is lenovo k4 note which is in dead condition. My claim is opened since 29 days i did not getting any information. One time they call me but unfortunately it is not reachable. They did not mail me any update also. When i am calling them then they are saying that you will get call i am arranging call on high priority. And they are not calling to my new updated no. Where as 1st they give me 20  days for resolution. Now its 28 days and still open i don't know what the hell is going on ebay service. You will response my mail or not. I am very disappointed with ebay. I can't explain the feeling also. And when i am calling they are saying that u will get update till today evening when i am calling in morning and when i am call in evening then they are saying that by tomorrow you will get update surely. Since last 4 days .. when that tomorrow come. I want to know that what is tomorrow and evening. It means that you will not resolve my problem and it is going on.

And now no one is responding after taking my phone back


 

Community Member
Posts: 2
Registered: ‎04-21-2016

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
Is all frode...