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09-13-2014 11:27 AM
The sellers take all the **bleep**. The buyers have it made! I quit selling for a few years for 2 reasons. 1. the buyers do not leave feedback (too lazy I guess) I have sold over 1500 items but have a tiny feed back, STUPID! 2. as a seller, I got tired of sending out items only to have buyers say it wasn't received and I had to give a full refund!!
This is a situation the buyers and sellers will always have. The customer IS NOT always right but in the eyes of eBay they are NEVER wrong!
09-01-2014 01:48 AM - last edited on 09-02-2014 08:02 PM by hawk_s
I have bought an item which turned out to be defective for which I initiate the refund claim.
Now the interesting part starts. One eBay representative called me up and told that I will get the refund in 7-10 days and closed the claim.
2 weeks passed and no refund at all. Again called up the customer care and been told that I will get it in 48 hrs max. Same story and no refund whatsoever. I called up agin to customer care and asked for supervisor as shown in reslution chain. The customer care did not connect me to supervisor instead told that I will definitely get the refund in next 48 hrs as the case is now heighest priority.
But the usual show repeated and no refund happened. I called up again to customer care and asked for the supervisor. This time got conected to the supervisor and been told that "we are very sorry for the problem caused, the refund will for sure take place in next 7-10 days".
What a plain lie from the supewrvisor too. I did n't receive any refund even after two weeks. I tried to contact via mail whic didn't get any response till date. All this time I couldn't do any thing against the claim since it has been closed on fisrt day itself to clear off theie pending checklist.
I ask a simple question: why to lie on the name of some eBay gurantee for protecting buyers's money when eBay has no intention for doing the same. Is this the way a widely self proclimed best consumer expeerience company should behave to the customers? Why dont it simily put it on display "buy at your own risk". At least we'll be saved from trusting and wasting time on the return/ refund and any other follow up procedures.
I made a big mistake, shpopuld have gone for Flipkart or Amazon which are much better in responding and taking actions.
08-29-2014 01:09 PM
keep getting this error message and it needs to be fixed . has happened many many times
"The information you requested is currently unavailable. Please try again at a later time."
I cant close a case and seller wont refund money . please fix
08-23-2014 05:41 PM
Looks like to me Ebay wants the buyers and sellers to turn on each other I thing that is their game plan.Cause Ebay and PayPal are the same company and a buyer opens a case against a seller the money gets pulled out of the sellers acount and paypal holds it till the case is settled.So how do you thing makes the interest on the money not the buyer or the seller but PayPal And Ebay.
PayPal told me they can hold the money up to 90 day
08-19-2014 03:55 PM - last edited on 09-02-2014 07:59 PM by hawk_s
I just tried to purchase an item a vintage croquet set ..because I lived in canada he blocked me..he said on his description didn't think it was used could've been a return or display ..I asked if it was in good co doin because of my ?? He won't sell to me ..really it's his loss and my gain ( ps I've spent over 3500 on ebay (including a motor and NEVER dealt with some SO rude !
08-19-2014 03:03 PM
08-17-2014 12:27 PM
08-11-2014 06:53 PM
Further to my previous post, I contacted eBay via their Facebook page and was put in touch with someone who helped me to resolve my issue. It is still a shame that it took so much time and effort but I am very pleased with the outcome.
08-06-2014 04:20 PM - last edited on 09-03-2014 06:10 PM by hawk_s
I have a buyer complaint. I recently endured possibly the worst-ever customer service experience of my life with eBay Customer Support.
I bought some headlights for my car, photos had Hella branding all over them. Used Buy Now and received goods promptly but quickly realised they were fakes. Spoke to manufacturer, took them to a dealer who confirmed them as counterfeit. Opened a dispute & spoke to eBay Customer Support both via phone and email. Meanwhile the seller offers a full refund if I return them. I should mention that I live in New Zealand and he is in California. Return shipping cost is $130. I refuse and pursue my dispute, thinking that eBay will look after me. I provide all documentation as requested by eBay CS. Their Counterfeit Items policy clearly states that in the case of counterfeit items, the buyer does not have to return the goods but must co-operate and destroy/dispose of them instead. Anyway my case gets escalated and is "found in my favour". Great right? And all I have to do is return the items to the seller at my expense for a full refund! Which is exactly what the seller asked me to do, so that he can re-list them and get some other sucker to buy them.
Thinking someone had made a mistake I tried to contact eBay but they have since disabled the Call Us button and I can't call them anymore. I wrote two big complaint emails but receive the same response twice - "please return the items to the seller for a full refund". The second one even had a threat on it - "if you do not return the items by xx/xx/xx then we will close the case and you will not get a refund"! They didn't answer any of my questions or even once acknowledge the fact that the items were counterfeit. To them it was an open-and-shut "not as described" case.
In the end I accepted defeat and yesterday I sent the lights back. A partial refund is better than none, from the perspective of my bank balance at least.
Lesson learned: Do not believe eBay advertising. Be extra cautious when buying, because if you make a mistake and need their help you will not get it.
08-05-2014 07:44 AM
I remember when I first started buying with eBay I didn't know how to navigate and I pushed a buy now item or something. I ended up with 4 different same items, but didn't know why. I only wanted 1 item for $10. Since one seller demanded his $10 for a computer part and I didn't have money to give away to the other EBay sellers, I was kicked me off eBay so I had to make a new ID and start all over again! If you don't pay eBay will kick blackball you. People who do not pay loose there rights to EBay, so why are you thinking they will bother other sellers?
07-24-2014 07:52 PM
ebay is a really bad way to buy. please do not do bussiness with ebay, they stand behind no one. I HAVE LOST $ 1,100.00 in the last three weeks two items not sent and one severly damage during shipment.
07-24-2014 06:45 PM
Zacboy7, I was the seller in this situation, and eBay refuse to even listen to what I'm saying. I am trying to get the negative feedback this buyer left me removed, but eBay are saying the title and auction are contradictory, simply cos the title says "Signed", and the auction says "Autographed: Yes - Printed"
07-21-2014 04:51 PM
I'm not getting any satisfaction yet. I've been buying ionline for about 8 years ebay, amazon and various other sites like victoria secret for my wife. Never have I had more disputes than from ebay.. I'll mention the two outrageous ones that occured. I purchased a defective item which I sent back after contacting the seller., I paid for the item paid to ship it back never received a refund or the item. I disputed with the seller back and forth for 30 days. ebay said my case was closed I then contacteds the seller again saying that and sending the shipping info on the item to China only to be told sorry your case is closed. Now forward to the future I wa sent an item which I never received but the tracking says that it was delivered, again from China indeed it does say that however returned to the post office again and found out that the item was sent back to China but it doesn't show on regular tracking information. Meaning that the seller will be getting their item back and keep the money. ebay closed my claim and my 30 days are not yet up I have documentation from the usps confirming this what now? Waiting to get an answer anyone in a similar situation?
07-18-2014 12:58 AM
To make it easier, I'm copying and pasting a status my housemate put on eBay Global's facebook page yesterday which outlines my current issue:
Can I get some opinions on here from fellow ebayers? If you bought something that was advertised in the Title as "signed", but didn't read the auction to see that the Item Specifics said "Autographed: Yes-Printed", would you leave a negative feedback for the seller, or blame yourself for not reading the auction?
To clarify, the item is signed, but it's a reproduced signature on a fan club photo. There was no mention in the auction or title that it was personally signed.
07-14-2014 08:41 AM
Being a new seller to EBAY (only 2 months), I was selling great sports jerseys on auction and buy it now prices.
After around 10 successful sales with great feedback (100%) from the buyers who purchased from me, EBAY decide to suspend my selling account with the reason being they suspect I am selling stolen goods.
I was then instructed to submit to them a Proof of Purchase, which I did, only to be told they do not recognise the vendor I am buying from and carried on suspending my selling privelages. I even tried to resell some jerseys I actually purchased from other EBAY sellers and they said proof of purchase from them does not mean a thing.
EBAY customer service is a joke to deal with and in my opinion I would tell future sellers to stay clear of them completely and sell somehwere else.
EBAY makes up rules to suit themselves and do not cover the seller or the buyer.
EBAY can keep their extorntionate fees (charging for listing, sellers fees, postage fees, and even paypal fees)......DAYLIGHT ROBBERS