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Community Member
Posts: 8
Registered: ‎04-02-2008

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

keep getting  this error message and it needs to be fixed . has happened many many times

"The information you requested is currently unavailable. Please try again at a later time."

I cant close a case and seller wont refund money . please fix

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conleyproductsllc14
Community Member
Posts: 81
Registered: ‎05-04-2007

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to gyreendoc2

Looks like to me Ebay wants the buyers and sellers to turn on each other I thing that is their game plan.Cause Ebay and PayPal are the same company and a buyer opens a case against a seller the money gets pulled out of the sellers acount and paypal holds it till the case is settled.So how do you thing makes the interest on the money not the buyer or the seller but PayPal And Ebay.

 

PayPal told me they can hold the money up to 90 day 

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Community Member
Posts: 1
Registered: ‎08-19-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
I just tried to purchase an item from herb59 @ ebay he was selling a vintage croquet set ..because I lived in canada he blocked me..he said on his description didn't think it was used could've been a return or display ..I asked if it was in good co doin because of my ?? He won't sell to me ..really it's his loss and my gain I never do business with HERB59 ( ps I've spent over 3500 on ebay (including a motor and NEVER dealt with some SO rude !
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Community Member
Posts: 2
Registered: ‎12-15-2009

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to davestokes123
I completely agree!! I just got burned on a transaction and eBay did nothing to help. The item wasn't as described at all and the cost of returning the merchandise..TO CHINA!!!..exceeda the original item cost AND shipping. there IS NOT "Buyer Protection"! I will not be using ebay again and I will encourage anyone who listens not to do so as well. Totally screws the buyer in these transactions.
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Community Member
Posts: 1
Registered: ‎08-18-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

i  have nothing more to said about Ebay , i know for sure i do not want to buy anything from Ebay from now on

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7550nicole
Community Member
Posts: 1
Registered: ‎09-17-2006

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
As a seller on eBay for 7 years... I'm really disappointed with the new seller restrictions... My feedback is excellent. I think 1 or 2 negs in 7 years! I just tried to list a USED purse for $15 bucks... It's a big expensive brand and because I can't authenticate it the listing was taken down! So I guess I'll have to start listing on another site. eBay, ya just lost this little seller because you've gotten to big for your britches ! And I will NEVER have another nice thing to say. Too bad ya can't sell nice used stuff to others who can still love it...
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Community Member
Posts: 8
Registered: ‎10-04-2007

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to mccarron.brian702012
Bull**bleep**!
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Community Member
Posts: 2
Registered: ‎08-06-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to davestokes123

Further to my previous post, I contacted eBay via their Facebook page and was put in touch with someone who helped me to resolve my issue. It is still a shame that it took so much time and effort but I am very pleased with the outcome. 

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Community Member
Posts: 2
Registered: ‎08-06-2014

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to megatonmining

I have a buyer complaint. I recently endured possibly the worst-ever customer service experience of my life with eBay Customer Support. 

 

I bought some headlights for my car, photos had Hella branding all over them. Used Buy Now and received goods promptly but quickly realised they were fakes. Spoke to manufacturer, took them to a dealer who confirmed them as counterfeit. Opened a dispute & spoke to eBay Customer Support both via phone and email.  Meanwhile the seller offers a full refund if I return them. I should mention that I live in New Zealand and he is in California. Return shipping cost is $130. I refuse and pursue my dispute, thinking that eBay will look after me. I provide all documentation as requested by eBay CS. Their Counterfeit Items policy clearly states that in the case of counterfeit items, the buyer does not have to return the goods but must co-operate and destroy/dispose of them instead. Anyway my case gets escalated and is "found in my favour". Great right? And all I have to do is return the items to the seller at my expense for a full refund! Which is exactly what the seller asked me to do, so that he can re-list them and get some other sucker to buy them.

 

Thinking someone had made a mistake I tried to contact eBay but they have since disabled the Call Us button and I can't call them anymore. I wrote two big complaint emails but receive the same response twice - "please return the items to the seller for a full refund". The second one even had a threat on it - "if you do not return the items by xx/xx/xx then we will close the case and you will not get a refund"! They didn't answer any of my questions or even once acknowledge the fact that the items were counterfeit. To them it was an open-and-shut "not as described" case.

 

In the end I accepted defeat and yesterday I sent the lights back. A partial refund is better than none, from the perspective of my bank balance at least.

 

Lesson learned: Do not believe eBay advertising. The money back guarantee policy is bulls--t. Be extra cautious when buying, because if you make a mistake and need their help you will not get it. 

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8maryann
Community Member
Posts: 1
Registered: ‎08-05-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to unsweetened_muffins

I remember when I first started buying with eBay I didn't know how to navigate and I pushed a buy now item or something. I ended up with 4 different same items, but didn't know why. I only wanted 1 item for $10. Since one seller demanded his $10 for a computer part and I didn't have money to give away to the other EBay sellers, I was kicked me off eBay so I had to make a new ID and start all over again!  If you don't pay eBay will kick blackball you. People who do not pay loose there rights to EBay, so why are you thinking they will bother other sellers?

 

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alanj814
Community Member
Posts: 1
Registered: ‎07-30-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
That's because buyers have all the protection we sellers have no protection from fraud and scam artists.
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Community Member
Posts: 1
Registered: ‎07-29-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to unsweetened_muffins
i purchased a pocket watch from billyboy60 the balance was broken,this was not stated in the discription of this purchase apperently he one of these not returnable items, so i am out of pocket by £50 Ebay is a big dissappointment to me and i am now thinking i would be better off purchasing my items from a reputable auction house,,,stillticking1952 John czubin in the auction house you can see and handle the articles youare going to bid on and there are people to talk unlike **bleep**py Ebay
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Community Member
Posts: 1
Registered: ‎07-24-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

ebay is a really bad way to buy. please do not do bussiness with ebay, they stand behind no one. I HAVE LOST $ 1,100.00 in the last three weeks two items not sent and one severly damage during shipment.

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Community Member
Posts: 2
Registered: ‎07-18-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to zacboy7

Zacboy7, I was the seller in this situation, and eBay refuse to even listen to what I'm saying.  I am trying to get the negative feedback this buyer left me removed, but eBay are saying the title and auction are contradictory, simply cos the title says "Signed", and the auction says "Autographed: Yes - Printed"

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zacboy7
Community Member
Posts: 25
Registered: ‎12-16-2013

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to magincfb

I dont see buyers getting shafted, the sellers get it constantly

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zacboy7
Community Member
Posts: 25
Registered: ‎12-16-2013

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to jamielovemariah

It is your own fault. Man up and read the listing next time. He wasnt hiding it.

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ronaldt8339
Community Member
Posts: 3
Registered: ‎07-21-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to concentric-groove
Looks like screw ups on both sides,
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ronaldt8339
Community Member
Posts: 3
Registered: ‎07-21-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to magincfb

I'm not getting any satisfaction yet. I've been buying ionline for about 8 years ebay, amazon and various other sites like victoria secret for my wife. Never have I had more disputes than from ebay.. I'll mention the two outrageous ones that occured. I purchased a defective item which I sent back after contacting the seller., I paid for the item paid to ship it back never received a refund or the item. I disputed with the seller back and forth for 30 days. ebay said my case was closed I then contacteds the seller again saying that and sending the shipping info on the item to China only to be told sorry your case is closed. Now forward to the future I wa sent an item which I never received but the tracking says that it was delivered, again from China indeed it does say that however  returned to the post office again and found out that the item was sent back to China but it doesn't show on regular tracking information. Meaning that the seller will be getting their item back and keep the money. ebay closed my claim and my 30 days are not yet up I have documentation from the usps confirming this what now? Waiting to get an answer anyone in a similar situation?

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Community Member
Posts: 2
Registered: ‎07-18-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining

To make it easier, I'm copying and pasting a status my housemate put on eBay Global's facebook page yesterday which outlines my current issue:

 

Can I get some opinions on here from fellow ebayers?  If you bought something that was advertised in the Title as "signed", but didn't read the auction to see that the Item Specifics said "Autographed: Yes-Printed", would you leave a negative feedback for the seller, or blame yourself for not reading the auction?

To clarify, the item is signed, but it's a reproduced signature on a fan club photo.  There was no mention in the auction or title that it was personally signed.

 
 
 
eBay GlobalHi Housemate! Thanks for reaching out to us. Unfortunately, in your situation, it is up to you to read and understand the condition of the item you're buying. Unless the seller failed to state that the autograph was a printed replica, it wouldn't be right to leave negative feedback. Let us know if that answers your questions, Leigh!
    • Housemate Thank you, it does.  I was the seller in this case, and a buyer left a negative feedback on my profile.  However, your Trust and Safety team, as well as your call centre, refuse to remove the feedback, which I believe to be extremely unfair since I did nothing wrong.
    • eBay GlobalHey Housemate! That sounds horrible! Let's see if we can't figure out a different resolution. What are your eBay user ID, the buyer's user ID, and the eBay item number of the product you sold? Once we have those, we can investigate your case to figure out if and how the feedback can be revised!
    • Housemate It's actually my housemates account, but he's partially deaf, so I am acting on his behalf.  His user ID is jamielovemariah, the buyer ID is [edited], and the item number is [edited].  If you need to contact Jamie for this, I have tagged him in this comment
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Community Member
Posts: 1
Registered: ‎07-14-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to concentric-groove

Being a new seller to EBAY (only 2 months), I was selling great sports jerseys on auction and buy it now prices.

 

After around 10 successful sales with great feedback (100%) from the buyers who purchased from me, EBAY decide to suspend my selling account with the reason being they suspect I am selling stolen goods.

 

I was then instructed to submit to them a Proof of Purchase, which I did, only to be told they do not recognise the vendor I am buying from and carried on suspending my selling privelages. I even tried to resell some jerseys I actually purchased from other EBAY sellers and they said proof of purchase from them does not mean a thing.

 

EBAY customer service is a joke to deal with and in my opinion I would tell future sellers to stay clear of them completely and sell somehwere else.

 

EBAY makes up rules to suit themselves and do not cover the seller or the buyer.

EBAY can keep their extorntionate fees (charging for listing, sellers fees, postage fees, and even paypal fees)......DAYLIGHT ROBBERS

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