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Community Member
Posts: 7
Registered: ‎06-01-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to jimscoinshop2012

    I feel your pain. The first item I sold  on Ebay was a fiasco. People have figured out that Ebay caters to buyers and are wreaking havoc with the sellers. That is, of course unless you are a "super seller" (which means your volume is so high that you are making them a lot of money) in which case you are immune to the BS that us low level sellers have to put up with. The "buyer" I sold to robbed the parts he needed and sent the item back in pieces! Then Ebay informed me that I owed them 25.00. You can imagine what I told them. Regardless it will be a cold day in hell before they get that 25.00 from me! One and done, got out light. 

Community Member
Posts: 6
Registered: ‎02-23-2013

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to ginni.4
WE ALL NEED TO START STICKING TOGETHER AND MAYBE JUST STOP SELLING FOR 1-2 DAYS AND LET THEM FEEL A FINANCIAL BURDEN.MONEY SEEMS TO BE THEIR WEAK SPOT SO WE ALL SHOULD LET THEM REALLY FEEL IT WHERE IT HURTS THEM THE MOST.THEY WILL THEN HAVE TO ANSWER TO SOME MAD STOCK HOLDERS.JUST A THOUGHT.JG
Community Member
Posts: 6
Registered: ‎02-23-2013

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to bbis01

WHAT A GREAT ATTITUDE.IF E-BAY HAD NO SELLERS CAN THEY PLEASE TELL ME WHAT THEY WOULD EVEN BE DOING WITH THIS WEB SITE?I USE TO REALLY LOOK FORWARD TO GETTING UP AND LOOKING AT MY SELLER STATUS ON E-BAY.NOW I,M AFRAID TO EVEN THINK ABOUT LOOKING ANYMORE.I HAVE HAD TO GIVE REFUNDS TO 2 BUYERS NOW AFTER 28 DAYS FROM THE TIME THEY RECEIVED THE ITEMS.IF THEY ARE GOING TO CHANGE MY REFUND POLICY THE THEY SHOULD CHANGE EVRYONES TO INFINITY AND NOT JUST 2 WEEKS.I HAVE A GOOD STRONG CASE THIS TIME AND A LAWYER TOLD ME ANYONE CAN BE SUED NO MATTER WHAT THEY WRITE IN THIER BYLAWS.I THINK A COURT NEEDS TO SEE JUST WHAT IS GOING ON THESE DAYS AND START AN INVESTIGATION INTO THESE REVOLVING POLICYS FOR ONLY BUYERS.I,M CLOSING MY ACCOUNT AND THEY CAN TRY TO SUE ME BUT I DON,T CARE ANYMORE.IT,S SAD THAT I


bbis01 wrote:

sterlingmercantile27 wrote:
So to let everyone know, you are absolutely correct in the idea that ebay caters to buyers not sellers. i was just on the phone with brent p. i asked why does ebay give the option to not accept returns if they are going to let buyers return items even if they are not damaged anyway. His response and I quote" to give the buyers the option to return items for any reason whatsoever" I then asked specifically "so ebay caters to buyers and not sellers?" his response "that is absolutely correct". ebay has no interest in sellers other than to collect fees. they are always on the buyers' side. i have issued refunds to buyers if they show the item is damaged during shipping or it doe snot work when they receive it even though i check the little box that says returns not accepted and also list in each listing refunds and returns are not accepted and purchase is made under this agreement. Just the fact that brent p. admitted that buyers are permitted to return items for any reason even though sellers are given the option to not accept returns is an admission of breach of contract by ebay with each seller.

Someone asked about buyer complaints, well here is a large one. $562.49 from , I filed for a return of funds since seller made excuses for not shipping.   After 5 weeks and the expiration of an Ebay refund request, Ebay said they will intervene.  Ebay says they have to close the return request and elevate the claim and states over the phone I will be refunded the money in 24-48 hours since the seller's response was never received but must speak to their elevated complaint department.  This means Ebay will blow more smoke around the claim and ask for more time to sort it out versus covering the transactions under their warranty. The next Ebay representative tells me I must open a new case and give the seller more time to respond and says they will not credit may PayPal account now.    I do not see all of that in their warranty in the listing.  Ebay buyers can use this thread as a warning of the buyer warranty Ebay claims to offer. The warranty provides more time and choices for a bad seller to dodge repayment and facing disciplinary action. The disregarded emails, texts and promised shipping dates, along with the expired return request are not enough through the Ebay system?  Ebay needs to stand their buyer protection from a bad seller that over the past 5 weeks found time to ship other sales but not my sale.  They also need to stand behind their promise from the first caller that I had waited long enough and process the refund, or the "escalated claims" representative that promised a call back from a manager the same day.  Ebay is ok with me floating $562 bucks for 5 weeks from their seller but  hides from promptly returning funds that were covered through their "buyer's protection."  The irony of this sale includes a warning from Ebay to pay the seller but the transaction required the shipping amount to be calculated by the seller so I could pay.  Ebay requires more time to return funds and investigate claims than they allow for buyer payment; it has been pretty one-sided from a buyer with good feedback and prompt payment to sellers.  The amount of time spent on chasing my purchase, and the Ebay representatives wasted time on the phone which was well over an hour, has made this a transaction to warn others about.


 



HAVE TO CLOSE MY ACCOUNT AND I,M DISABLED AND REALLY NEED THIS EXTRA INCOME BUT THEY LEAVE YOU NO CHOICES ANYMORE.JPG

Community Member
Posts: 7
Registered: ‎06-01-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to bentocase

Well, I expect to be treated right, just like I would treat anyone who deals with me. They really sell feces? 

Community Member
Posts: 1
Registered: ‎06-27-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to illnino1080

What else would you expect from a company that runs the largest rummage sale in the world. People litterally sell **bleep** on this site

Community Member
Posts: 7
Registered: ‎06-01-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to illnino1080

Not to mention ALL communication is one way. They dictate to you and ignore anything you might have to say. I'm not real good with that.

Community Member
Posts: 1
Registered: ‎06-24-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to im_soozanne

eBay is pretty great when you get started or rarely us it...there are so many flaws with eBay that could be easily corrected.

 

1)  Feedback - Yeah it's stupid and not accurate.  The seller doesn't leave the buyer feedback until the buyer leaves it first, which is backwards.  The seller should leave feedback first since the buyer paid on time or in a timely matter.  Sellers would have way more negatives but since they hold the buyer hostage somewhat, buyers are afraid to leave a negative in retaliation of getting left a negative for no reason.

 

2)  Selllers don't know how to package their items.  I buy DVD's and it's just sad how a big lot of DVD's are packaged, just thrown in a box and shipped.  DVD cases are usually cracked and the Disc themselves will be cracked.  Sellers try to ship as cheap as possible instead of giving it's buyers good service.

 

3)  Seller Descriptions:  Can sometimes be completely inaccurate or they'll leave out things.  They almost expect a partial refund will need to be given but they don't care.

 

4)  Only problem with buyers is the non-payment.  It takes forever for that process to go through and when they don't pay throught the process, it may take 2 weeks to relist your item.  

 

5)  Opening claims take way to long as well, they should give each party 48 hours to comply and figure it out.  I'd also like to know how to forward emails to eBay to document stuff.  I'm pretty sure I've done it before, they just make it a last resort kind of thing.  E-mails can provide alot and solve matters quickly yet they'd rather have their buyers and sellers **bleep** it out for 5 days.

Community Member
Posts: 1
Registered: ‎06-24-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
Yes, eBay is not protecting buyer they stand for such stupid looser seller, Don't you ever wish to get help by eBay!!!!!!

It is like asking dead people for help
Community Member
Posts: 5
Registered: ‎06-22-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to choirboy2020
Yes stop buying and stop selling on eBay. We must shut ebay down. Ebay is the only one making money because they make the rules. They cater to shady buyers and harm sellers just trying to make a buck. Go etsy!
Community Member
Posts: 5
Registered: ‎06-22-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to em_couture
I read it and it was therapeutic to read! I'm done with selling on eBay as well! EBay should be called EBitch! Go ETSY!
Community Member
Posts: 5
Registered: ‎06-22-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to choirboy2020
Yes someone needs to investigate ebay. How can they hold my money and release it when they say I can have it. Without notice. I understand after I just paid a 300.00 invoice to ebay that my selling performance was low? What?
I'm so **bleep** I removed all my items and I am objecting my last month ebay bill. How dare them. They take my money for their bill then they hold my money for what?
There crooked. Go ETSY!
Community Member
Posts: 1
Registered: ‎06-15-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to megatonmining
And also the new thing now is the list has being removed and you can not ser what you bought and it is so frustrating to me, it happened 5 times allready.

I just started using amazon app and it is ok am happy.
Community Member
Posts: 7
Registered: ‎06-01-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to jo-an-cas

I certainly wouldn't defend the E word for nothin but when I order from China, I just forget about it for a min. of 6 wks. Then start making inquiries. It takes A WHILE to get here from China. I'm east coast. Peace

Community Member
Posts: 1
Registered: ‎06-08-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to screenwritingcommunity

I ordered an item from a seller in China. I inadvertently ordered twice because I thought that the first order did not go through. I paid the item with my credit card, seller said item will be shipped right away. I started waiting, I know it will take a while, well it's from China. Then Ebay sent me a message saying the seller opened an unpaid item case against me. I emailed the seller, who in turn said Ebay did it. Then he asked if I ordered more than one and I said, yes but by mistake. I told him I deleted it so he answered, that's why. So he told me to contact Ebay to cancel the transaction. Ebay then sent me a message saying the unpaid item case is now closed, it has been recorded and I am no longer entitled to receive the item. Okay, that's done. But the one that I paid for has not come. So, I am still waiting. It's been three weeks.

 

Yes, that's what happens when one has power and Ebay has become so powerful that it is heartless. They just don't care.

 

 

Community Member
Posts: 7
Registered: ‎06-01-2015

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to thedoitallman

    I see a lot of solutions on here but quite the best thing would be to simply stop dealing with these ... . Any item on ebay can be had somewhere else and most times for less money. It is very freeing. 

    I'm very lucky. I learned about ebay's leacherous ways on my very first selling experience (one and done). I only had one bad buying experience. It was the old bait and switch, where they show you a picture of one item and send you something completely different. After numerous attempts at an exchange or fefund, I gave up. It turns out the dealer is a "super seller" ("super" because they have a large volume of sales and make ebay a lot of money) and were impervious to bad feedback like the rest of us "low" lifes. Get out now and free yourself.

Community Member
Posts: 7
Registered: ‎06-01-2015

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to em_couture

I feel you brother. I went to the bank these morning to try and flush these  ...  out of my life (didn't know paypal and ebay are one and the same.) Paypal won't let me close my account because it says I have "transactions pending" but I can't find any. There is no record that these "transactions" exist. These people need to be investigated. Their customer service is foul (was on hold with paypal for 10 min. then hung up.) Add ebay and paypal to the list with Bank of America ans Comcast for worst customer service in the U.S.

Community Member
Posts: 3
Registered: ‎01-26-2014

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to megatonmining

I'm so done with these foriegn .... . Buyer said it was absolutely damaged in shipping then when I put an INS claim he backs up and said it was defective. Ebay **bleep**s the sellers and no feedback for the buyers. Im done. 1200 and done **bleep** EBAY

Community Member
Posts: 19
Registered: ‎05-16-2014

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to scrappycdoo

I am absolutely fed up with ebay's feedback system. This was the last straw for me. ebay puts so much value on feedback, but let's buyers/sellers leave false feedback. Even when it is an absolute fact that what they wrote is an absolute lie (not opinion), you will not remove it.
So when someone lies on a feedback, I am the one who takes the hit. I lose an opportunity for Top Seller, I lose customers. It is just absolutely archaic. Get with it ebay. You allow lies, but remove feedback for language? We are all adults here. How is language worse than a flat out lie?
Anyway, back to this guy. I called in to report the issues I was having with this guy. It started with 2 items that I received that were in very bad condition. His listing showed that they were both new and did not describe any issues with them. So I contacted him and asked what his return policy was? He said return them and I will refund you. I then said, when I get a return label I will send them back. He said he wasn't going to pay return shipping. I then informed him that he was liable to do so, because his items were not as described. After going back and forth he then apologizes and issues a full refund but asks me not to leave negative feedback. Which I told him that I do not do that. I left him the feedback he deserved. He replied to my negative feedback by saying "refused to return items took 2 weeks to pay got 1 item for 1$ just want it free" (Lie #1). Ebay would not remove, stating it is an opinion.
Then he buys 3 items from me. I called ebay right away letting them know I was concerned he did this in retaliation. I sent him the 3 items with Signature confirmation. He then opened a new account and ordered another item. I notified ebay of this as well. This was his feedback for item #1 "arived as described, seller is disrespect called me names!!! (Lie#2) As a seller, I never once contacted him, nor as a buyer did I call him names. I called ebay to remove this. Again, they stated it was opinion.

Community Member
Posts: 2
Registered: ‎05-16-2015

Re: Buyer Complaints? eBay Complaints? There are none!

[ Edited ]
in reply to megatonmining

I bought an item 

I bout the item apon March 13 2015. When the order never arrived, I sent the sellers message telling them that I still had not received my items. I was told that it usually(y took linger then the time frame that is stipulated and that they have two weeks longer then that date. When the time went by and I still had not received my items, I asked for a refund.

I was then told that they were a single mother with children and they needed the income from sales on eBay to live, and they told me they would reship the items. I told them that that was not a problem, and I would still leave good feedback as the mail system is not something that they could control. I now had to wait again. When the item did not show up, I emailed them back stating I still did not receive my delivery. They told me they still had more time then the stated delivery date, and If I could please wait a little linger before asking for a refund. I said I would wait as I had waited this long.

 

When that time passed, I asked again for a refund. I was told that they would check with the post office without addressing the fact that I wanted a refund.

 

After no reply, I emailed them back stating I no longer wanted the item, I just wanted a refund.

 

I was told not to talk to them that way, and I would have to wait till the post office got back to them, but, as this was letter mail, there is no tracking number so what were they waiting for? 

I called eBay. They confirmed all this and although it was past the time, they gave me a refund.

 

When the seller did get back to me, they did not yet know eBay sent me a refund. And they told me the usual, wait.

I told them that eBay had just gave me a refund and I guess they had not yet been notified. The reply was, that I was lucky they could not get at me, to beat me up I suppose. I sent them a message that I was going to leave them bad feedback then. They replied tauntingly that I couldn't touch them as I could not send feedback as it was over 60 days.

 

You should be able to leave feedback until the point where you leave feedback weather it is 30, 60, 90, or 305076 days. Everyone should be able to post one feedback per buy no matter how long it takes or sellers will take advantage of good hearted buyers.

 

I called eBay back and informed them as to what is going on. I spoke to a supervisor who has now put the seller into a watch group where they wilmonitor the seller and cancel the account if they continue this practice. They are also sending a note for the next policy group meeting to look into the feedback rules.

 

Please do not buy from this seller. Please report this seller, or any other seller who does this to you. In this way only can sellers like this be held to account to good buyers.

 

Pass this around if you have somewhere you know to report bad business practices. I will be posting this everywhere I can.

 

avoid them at all cost and read their feedback. They are playing this waiting game with many people and who knows how many more who like me are over the 60 days.

 

Please help and in this way support all the good sellers out there by getting rid of Al the bad and fraudulent sellers. When they are all gone, what is left are the g9d sellers you should be buying from

 

Thanks,

 

James

 

Community Member
Posts: 1
Registered: ‎05-14-2015

Re: Buyer Complaints? eBay Complaints? There are none!

in reply to dipen_paude
I bought a Galaxy s5 from shztmyy and received a galaxy note 3. It took almost a month to get to me and it is the wrong item. Have opened a whole can of worms with this purchase, and will never buy anything from China again. Have returned this item on my own dime, and Fed ex has been trying for the last 4 days to contact customer to deliver item back to them. Ebay gave me the phone # for the seller, but the phone # they have is not a working number. As of 5/14/15 still not resolved, but to EBay's credit, they are trying to work with me.