I am in complete agreement with those who say that the ability to leave negative feedback for buyers needs to come back. I just had a buyer from Singapore win a Vuitton belt in one of my auctions. He asked if we would ship there, we told him yes. He wrote us saying he accidentally set a maximum bid of $1,700 and meant to bid only $170. We asked if he wanted us to cancel his bid. He said no.
After all this, he wins the auction for over $300, doesn't pay for a couple days, then pays and we ship the item USPS and enter the tracking number into the invoice. The guy writes us abotu 10 days later complaining about wanting tracking. We politely told him he had the tracking info in the invoice, but then tracked it for him.
It showed the item as being last received in Chicago. It was likely in Customs at this point, which can take two days or two weeks. We asked if he wanted any further help or action from us.
And what does this jerkwad do? He leaves negative feedback on us that says "unfriendly and unfamiliar with product."
We're absolutely baffled at this point, so we write him asking why he did that. He refuses any explanation, calls us cheats and says he's going to file a Paypal dispute. We used the feedback arbitration option, he abruptly declined and has refused to tell us what we did wrong.
We're baffled at how this guy can say we were unfamiliar with the product when, A.) He never asked us any questions about the product itself; and, B) Didn't yet receive his product to critique it one way or another. And moreover, if he had such a problem with our familiarity with the said product, what did he bid for?!
I looked at his "Feedback left for others" and he did this to a couple other sellers as well. I don't know if he's trying to extort us or what, but it's a bunch of crap that a guy like that can have us by the shirt collar.
We asked eBay to intervene and remove the feedback, but we haven't heard back yet.
It's crap like this that makes sellers like me want to quit using this place and never look back.
