Weekly Chat with eBay Staff
cancel
Showing results for 
Search instead for 
Did you mean: 
Bookmark Share Post

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:50:20 PM
vrykalak
Trailblazer

sandyoutlet wrote:

trimix wrote:

If you go to Sellers Hub>listings>sales and search by store catagory in the old format we would get totals now all we get is what the sales are with no dollar total and amount sold. Can they fix that too!


Store category totals are being proposed for our updates next year! 


NEXT YEAR?!? 
You took away a valuable feature, and are thinking of maybe, possibly, unless something seems more important, restoring it next year?

648 Views
Message 81 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:50:44 PM
Staff
Staff

If you hover over your name in the top left corner of an eBay page (above the eBay logo), you can click on "account settings".  From there, click on "personal information" in the left navigation. Then, you'll see "account type" will either say individual or business. Thanks. 

638 Views
Message 82 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:51:24 PM
magsmg101
Thrill-Seeker

Thank you,

 

I am not happy with cloud storage.

I would be more comfortable storing data on my own hard drive.

 

If it is just me griping then..........sob

 

 

639 Views
Message 83 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:51:30 PM
stoneledge
Thrill-Seeker

automotivepartsrecyclrs wrote:

Why can I nolonger clear the under performing suggestions? Also why even have it when you use analyze and all we get are we could not find another listing to compare or it was a sale of my own listings.


Yes the items that are offered up for Analysis when no Analysis is available...isn't useful

638 Views
Message 84 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:52:10 PM
Staff
Staff

dtexley3 wrote:

On the Orders page when you select Orders paid and shipped.  Once an item is delivered it will show Delivered on: <date>  UNLESS you have done a partial refund (ie refund on shipping because it cost less).  Then all you see is "partially refunded" in place of the shipping status.  To me I would rather have the shipping status always appear.  Don't really need to be reminded forever that I issued a partial refund.  Also I leave feedback a few days after the item was delivered, so for those that don't show the shipping status I have to open the tracking to see.


Thanks for the feedback.  We'll consider that update for a future release.

627 Views
Message 85 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:53:04 PM
dtexley3
Trailblazer

sokpop wrote:

I see the request to link text add URL when I click on the little gear that says customize shortcuts. It's located along the right under shortcuts.


tuanh.d wrote:

sokpop wrote:

If I try to customize SH so it will have things I really need and used to have instead of useless market graphs and no way to easily find solds, Back to Basics, and unsolds I get messages like put in the URL or Link Text.

 

What is link text? Where is it? What is the URL? How am I supposed to find these things and successfully use them to customize my ebay page?


Can you clarify where you're seeing the message for link text or send a screenshot? 


 


Link text is the title you want to appear in the shortcuts ie "Current Month Sales" if you want a shortcut to the orders page with current month sales showing.  To get the URL, before you add the shortcut, naviagate to the page you want to display, copy the URL in the header of your browser to the clipboard.  Go back to the Overview and click the customize icon for Shortcuts.  Paste the URL into the URL box, add your title and click "Add" then "I'm Done".

623 Views
Message 86 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:53:18 PM

sandyoutlet wrote:

If you hover over your name in the top left corner of an eBay page (above the eBay logo), you can click on "account settings".  From there, click on "personal information" in the left navigation. Then, you'll see "account type" will either say individual or business. Thanks. 


Mine says Individual but I was still dumped into Seller Hub. Was it because I happen to prefer Selling Manager format over My Ebay format?

609 Views
Message 87 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:54:16 PM
Staff
Staff

sokpop wrote:

I see the request to link text add URL when I click on the little gear that says customize shortcuts. It's located along the right under shortcuts.


tuanh.d wrote:

sokpop wrote:

If I try to customize SH so it will have things I really need and used to have instead of useless market graphs and no way to easily find solds, Back to Basics, and unsolds I get messages like put in the URL or Link Text.

 

What is link text? Where is it? What is the URL? How am I supposed to find these things and successfully use them to customize my ebay page?


Can you clarify where you're seeing the message for link text or send a screenshot? 


 


That option allows you to add a short cut to a page that appear directly in that module.  Link text is what you want the link name to be and link URL is the URL to the destination page you want to show up in that module.

610 Views
Message 88 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:54:56 PM
How do we get back to the original My eBay? The one with a single screen for ALL SELLING, not separate screens. As I mentioned in my original post, which has been ignored, the "switch to classic view" link does not work!

Thanks!

~~C~~
My Glass Duchess
Quoting Mom: In polite society, "hey" is for horses.
608 Views
Message 89 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:56:27 PM
automotivepartsrecyclrs
Thrill-Seeker
And you can nolonger clear it. Unless you drop the price of said items.
572 Views
Message 90 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:57:22 PM
Staff
Staff

djmovers99 wrote:

Hello friends,

When creating a listing using SELLER HUB, what does the item specific "Bundle Listing?" mean and when should sellers use it?

Thanks,

David (DJ)


Thanks for the note. A bundled listing is when you have multiple products in it. You would use it when you're selling something like a camera AND a lens or an extra flash. Also, it could be a gaming system that also included some games. Thanks! 

566 Views
Message 91 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:58:18 PM
njrtsr
Trailblazer
Last Edited 01:59:17 PM

I'm still waiting for your response to all those on the boards (see screenshot below taken earlier today) who are unhappy with the new Seller Hub. The earlier explanations were full of buzzwords, emojis, and "Good News!" and I think we'd all like some real answers if we are being railroaded into what we feel to be an unfinished, inferior program.

 


sellerhub.png
543 Views
Message 92 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:58:32 PM
dtexley3
Trailblazer

On the extended listings box there's an optIon under reports: duplicate listings not visible to buyers.  It takes you to the active listings page.  Why?

530 Views
Message 93 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:59:13 PM
a_c_green
Rockstar

readabouthorses wrote:

sandyoutlet wrote:

If you hover over your name in the top left corner of an eBay page (above the eBay logo), you can click on "account settings".  From there, click on "personal information" in the left navigation. Then, you'll see "account type" will either say individual or business. Thanks. 


Mine says Individual but I was still dumped into Seller Hub. Was it because I happen to prefer Selling Manager format over My Ebay format?


Mine is classed as Individual as well, and I've never been near Selling Manager; I've used My eBay since Day 1. 

 

Evidently it's my level of sales that has pushed me into Seller Hub; is that correct? What is the threshold for that? Am I a victim of my own success? Smiley Frustrated

 

I'd just like some confidence that I can switch back to My eBay in all its one-page glory, and remain there; it's much more efficient for my level of selling.

518 Views
Message 94 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:59:19 PM
minniestuff
Thrill-Seeker

Alan, so what you are saying is: If I close my store, then I will not be forced to use Seller Hub. There is very little information of value to me on the seller hub. Everything I need is on the My Ebay page. I am sure, as evidenced by disgrulted sellers that are posting on the Seller Hub chatboard,  that I am not the only one so PLEASE let us know as the end of the month is coming up

509 Views
Message 95 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 2:00:04 PM
Staff
Staff
Last Edited 02:01:27 PM

duchess-at-speakeasy wrote:
How do we get back to the original My eBay? The one with a single screen for ALL SELLING, not separate screens. As I mentioned in my original post, which has been ignored, the "switch to classic view" link does not work!

Thanks!

~~C~~

Thanks for your patience. We are quickly responding to as many questions as possible. Seller Hub is now the only tool for business and professional sellers. The other tools will not be actively supported. Only consumer sellers who do not have a store, and do not have a selling manager/selling manager pro subscription can use My eBay.  

514 Views
Message 96 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 2:00:48 PM
Community Manager
Community Manager
Last Edited 02:01:41 PM

Thanks for joining our chat today, the thread is now closed as the hour is up.

Did you know that the new line of colorful eBay-branded shipping supplies is now available? Sellers can get them at ebay.com/supplies. Store subscribers can get their quarterly supplies coupon code at ebay.com/subscriberdiscounts.Supplies Image - Community.png

498 Views
Message 97 of 97