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Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:38:23 PM
Staff
Staff

a_c_green wrote:

sandyoutlet wrote:


All new business sellers will be opted in to Seller Hub. It is the tool for business sellers and store owners. Consumer sellers will still use My eBay. 


@sandyoutlet: Just to be clear, can you please define your terms "business seller" and "consumer seller"?

 

I was pushed into Seller Hub yesterday and cannot see why. Its content and statistics are of little to no interest to me; I rarely list more than about 10 items at a time, and do not have a store, etc. I'm now finding that all the content I could previously find on one My eBay page is now spread across multiple pages (e.g. "listings," various "orders" subgroups, etc.) for no apparent reason.

 

All the content that I could quickly scan on one page (e.g. pending payments, paid/ready-to-ship, scheduled, active, sold) now requires multiple interactions. Correct me if I'm wrong, but I don't see any way to bring that data back into one screen again using Seller Hub as opposed to My eBay. What inadvertently qualified me for this?


Business sellers are determined by their registration status or a specific number of sales. Seller Hub is also for sellers who have a store or were previously using Selling Manager or Selling Manager Pro. Consumer sellers would be those who have smaller sales, not registered as a business, or not subscribed to a store, selling manager, or selling manager pro. 

 

Seller Hub is where we'll be investing all of our future product enhancements. It may take a little time to get used to the new UI, but it really does have great features that can help you grow your business. Please be sure to check out the "customize" button at the top to rearrange the overview page to see only what you want to see. Thanks! 

667 Views
Message 61 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:38:34 PM
Community Manager
Community Manager

rock4best wrote:

 


alan@ebay wrote:

rock4best wrote:

Problem with new Promotions interface.

 

When you ebay started to farce everybody in Seller Hub interface they changed Promoted Listings interface (nothing bad) and Promotions interface, which is really bad.

I understand that people do not like changes, I don't like too. But this is not about just interface. You took our important functionality. I need to be able to have $1 or $2 off from like every $20 customer spend in our store. It wasn't a problem until you took our old interface. Some programmer would like to make life easy and they started from $5 off without any ability to put anything smaller. It was an option "OTHER", which were giving us that option. Now, $5 is the smallest possible.Old InterfaceOld InterfaceNew InterfaceNew Interface

 

After more than month and few calls to Dedicated Support I almost loose my hope anybody even care about small seller problem. Is there any possibility you will be able to let those programmers know about our situation  so they will be able to make that small change for them but crucial change for us?

 

Thank you very much in advance for your help.


Hi @rock4best

 

I'll share your feedback with the Promoted Listings team for their consideration. 

Thank you. 



NO, it is not Promoted Listings team. It is Promotions team.

Even you got confused. Again, it is about ability to create promotions which actually do help a lot together with Promoted Listings.


Understood, good job it's the same team :-)

669 Views
Message 62 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:39:08 PM
magsmg101
Thrill-Seeker

alan@ebay

 

Will the seller hub have an offline listing tool (AKA turbo)?

666 Views
Message 63 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:39:10 PM
vrykalak
Trailblazer

sandyoutlet wrote:

the_saint_raphael wrote:

Hi!  We had an enhanced seller hub update about a month ago, then after 2 weeks this dissappeared to the older seller hub version.  The update had some great enhancements to it such as new shipping update status on the overview page, and the ability to see buyer messages without drilling down into the item number on the sold ship now page. 

 

Is there a way to get this update back? 


Just let me know if you would like to get the view back and we'll opt you back in. Thanks! 


It's nice of you to be willing to opt this one seller back in.
How about the other million+ sellers? 
That sounds like something we all would like to have.

666 Views
Message 64 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:39:19 PM
njrtsr
Trailblazer

Below is a screenshot I took of the Seller Hub message board about an hour ago. Clearly many in the community, including myself, are VERY UNHAPPY with being forced to use this software and most aren't being at all critical with the current software.

 

My question is whether or not you are planning on continuing the rollout of Seller Hub, despite that many in the community view it as inefficient, incomplete, and not as good as the old software? My second question is how you justify this position to those in the community who like the old software and feel the new software will impact their businesses negatively.

 

 

sellerhub.png

 

 

 

669 Views
Message 65 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:39:55 PM
Staff
Staff

the_saint_raphael wrote:

Hi!  Next suggestion for improvement.  We do a lot of first class mailings from our store.  Is it possible to get the invoices printed in a more flexible format options so we can begin using window envelopes? 

 

Additionally, is it possible to get an enhancement where we bet buyer messages set up so they will print on the invoices?  This will help keep any specific instructions handy without having to wirte them all down before filling orders.

 

Thank You

 


Thanks for the feedback. I will pass it along. 

652 Views
Message 66 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:41:10 PM
a_c_green
Rockstar

sandyoutlet wrote: 
Business sellers are determined by their registration status or a specific number of sales. Seller Hub is also for sellers who have a store or were previously using Selling Manager or Selling Manager Pro. Consumer sellers would be those who have smaller sales, not registered as a business, or not subscribed to a store, selling manager, or selling manager pro. Thanks. 

@sandyoutlet: I see here that you answered my question about "business seller" vs. "consumer seller" for someone else while I was writing mine; sorry about the overlap there. 

 

While I'm enjoying some success in selling on eBay, I am very definitely in the "consumer seller" category, and your wording suggests that if I opted out of Seller Hub, I could return to the old My eBay page as a permanent choice. Is that correct? 

 

In other words, is My eBay on the way out, or will it remain as an option for anyone who's just selling in small quantities and wants all their information in one place?

653 Views
Message 67 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:42:10 PM
Staff
Staff

vrykalak wrote:

sandyoutlet wrote:

the_saint_raphael wrote:

Hi!  We had an enhanced seller hub update about a month ago, then after 2 weeks this dissappeared to the older seller hub version.  The update had some great enhancements to it such as new shipping update status on the overview page, and the ability to see buyer messages without drilling down into the item number on the sold ship now page. 

 

Is there a way to get this update back? 


Just let me know if you would like to get the view back and we'll opt you back in. Thanks! 


It's nice of you to be willing to opt this one seller back in.
How about the other million+ sellers? 
That sounds like something we all would like to have.


We have ramped this new functionality to all Seller Hub users. Only those who have opted out do not currently have it. If you notice that you don't have this functionality, just let me know. Thanks. 

630 Views
Message 68 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:42:55 PM
vrykalak
Trailblazer

the_saint_raphael wrote:

YES! YES! YES!  Please get me back into the updated version.  We sell mostly customized items, and seeing buyer messages easily is time saving.  Additionally, is there a way we can get these messages to print on the invoice too?


Me, too. 
I sell 19 categories of mostly vintage items. 
I don't need/want any of the high falutin' marketing stuff. 
And I need to see buyer messages immediately, so they don't lose interest.

614 Views
Message 69 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:43:01 PM
Rockstar

sandyoutlet wrote:

a_c_green wrote:

sandyoutlet wrote:


All new business sellers will be opted in to Seller Hub. It is the tool for business sellers and store owners. Consumer sellers will still use My eBay. 


@sandyoutlet: Just to be clear, can you please define your terms "business seller" and "consumer seller"?

 

I was pushed into Seller Hub yesterday and cannot see why. Its content and statistics are of little to no interest to me; I rarely list more than about 10 items at a time, and do not have a store, etc. I'm now finding that all the content I could previously find on one My eBay page is now spread across multiple pages (e.g. "listings," various "orders" subgroups, etc.) for no apparent reason.

 

All the content that I could quickly scan on one page (e.g. pending payments, paid/ready-to-ship, scheduled, active, sold) now requires multiple interactions. Correct me if I'm wrong, but I don't see any way to bring that data back into one screen again using Seller Hub as opposed to My eBay. What inadvertently qualified me for this?


Business sellers are determined by their registration status or a specific number of sales. Seller Hub is also for sellers who have a store or were previously using Selling Manager or Selling Manager Pro. Consumer sellers would be those who have smaller sales, not registered as a business, or not subscribed to a store, selling manager, or selling manager pro. 

 

Seller Hub is where we'll be investing all of our future product enhancements. It may take a little time to get used to the new UI, but it really does have great features that can help you grow your business. Please be sure to check out the "customize" button at the top to rearrange the overview page to see only what you want to see. Thanks! 


How can you tell if you are registered as a business or a consumer seller?

610 Views
Message 70 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:44:21 PM
dtexley3
Trailblazer

On the Orders page when you select Orders paid and shipped.  Once an item is delivered it will show Delivered on: <date>  UNLESS you have done a partial refund (ie refund on shipping because it cost less).  Then all you see is "partially refunded" in place of the shipping status.  To me I would rather have the shipping status always appear.  Don't really need to be reminded forever that I issued a partial refund.  Also I leave feedback a few days after the item was delivered, so for those that don't show the shipping status I have to open the tracking to see.

594 Views
Message 71 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:44:36 PM
sokpop
Scout

I see the request to link text add URL when I click on the little gear that says customize shortcuts. It's located along the right under shortcuts.


tuanh.d wrote:

sokpop wrote:

If I try to customize SH so it will have things I really need and used to have instead of useless market graphs and no way to easily find solds, Back to Basics, and unsolds I get messages like put in the URL or Link Text.

 

What is link text? Where is it? What is the URL? How am I supposed to find these things and successfully use them to customize my ebay page?


Can you clarify where you're seeing the message for link text or send a screenshot? 


 

591 Views
Message 72 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:44:46 PM
the_saint_raphael
Adventurer

Hi!  One more suggestion for the future enhancements.  We get custom orders from time to time where the buyer will not send their personalized information needed to complete the order.  Is it possible to get a 'no buyer response' reason added for the cancellation?

588 Views
Message 73 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:44:53 PM
Staff
Staff

magsmg101 wrote:

alan@ebay

 

Will the seller hub have an offline listing tool (AKA turbo)?


Most software companies are moving to the cloud. eBay is also moving that direction as well. It is still undetermined if we'll have the exact functionality that turbolister has today, but I know we're working on ensuring that the key features of turbolister are brought into our new tools. Thanks. 

587 Views
Message 74 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:45:51 PM
vrykalak
Trailblazer

njrtsr wrote:

I LOVE the "My Selling Manager Pro Summary" page and wish to God that you aren't going to take that away from me. I've tried "Seller Hub" and it is way worse for what I want it to be: a "one stop shopping" place where I can look at my store from a glance, see how much I've sold, how many items need shipped, paid for,  how many auctions have bids and what the bids are at, etc.  The current tools are GREAT! Why are you getting rid of them?

 

The "Seller Hub" page looks like a smartphone app. I know your bosses probably told you to go make something "smartphone friendly" with "flat design" etc etc and I know you've probably sunk a lot of money into this but we EBAY SELLERS LIST ON DESKTOP COMPUTERS, not smartphones! Please tell them that and let us move on with our dinosaur lives running our fulltime business with antique desktop computers, not new fangled smartphone apps. My business is too valuable to be run with such clunky gimmicky software. Please give us the option to keep using My Selling Manager Pro.



AMEN! I have a smart phone, but it's so much easier to do business on a real computer. Stop optimizing seller activities for smart phones! Listings and other Buyer-focused activities, fine. But let sellers keep doing business comfortably as they have for the last 20+ years!

565 Views
Message 75 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:46:40 PM
Staff
Staff

dtexley3 wrote:

A couple non-intuiative o rmissing  items:

 

Click on Sell in the top menu bar (next to My Ebay) it takes you the Active Listings page.  This should either be titled My Listings or should link to pages to sell an item.

 

Clicking My Ebay takes me to a summary page, not the Seller Hub Overview.  On some pages there's a link that says "click here to make this the My Ebay default page" (or something similar).  The Overview page doesn't have this link.

 

Sales summary box, really needs a Current Month, drop the 90 days and put Current Month.  It's stupid to have to click on Orders and then set the drop down to Current Month.  (I did put that link in a shortcut, but I shouldn't have to).


Thanks for your feedback.  There is a way to set your My eBay link to point to Seller Hub Overview.  I will get back to you shortly after the chat is over with the details.

582 Views
Message 76 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:46:55 PM
djmovers99
Thrill-Seeker

Hello friends,

When creating a listing using SELLER HUB, what does the item specific "Bundle Listing?" mean and when should sellers use it?

Thanks,

David (DJ)

576 Views
Message 77 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:47:23 PM
Staff
Staff

a_c_green wrote:

sandyoutlet wrote: 
Business sellers are determined by their registration status or a specific number of sales. Seller Hub is also for sellers who have a store or were previously using Selling Manager or Selling Manager Pro. Consumer sellers would be those who have smaller sales, not registered as a business, or not subscribed to a store, selling manager, or selling manager pro. Thanks. 

@sandyoutlet: I see here that you answered my question about "business seller" vs. "consumer seller" for someone else while I was writing mine; sorry about the overlap there. 

 

While I'm enjoying some success in selling on eBay, I am very definitely in the "consumer seller" category, and your wording suggests that if I opted out of Seller Hub, I could return to the old My eBay page as a permanent choice. Is that correct? 

 

In other words, is My eBay on the way out, or will it remain as an option for anyone who's just selling in small quantities and wants all their information in one place?


If you are not using Selling Manager, Selling Manager Pro, or have an eBay store... and you qualify as a consumer seller, you should be able to continue to use My eBay. There aren't plans right now to discontinue My eBay. Selling Manager and Selling Manager Pro may not be supported in the future. Thanks. 

581 Views
Message 78 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:48:42 PM
dhbookds
Rockstar

sandyoutlet wrote:

dhbookds wrote:

Is there ever going to be a downloadable ebay report for IRS purposes?  Had several discussions last year with someone who said it was being worked on.....something similiar to what SMPro has.


Thanks for your question. We've recently added a download button to the "Orders" tab in Seller Hub. We're looking to also add that to the "Performance" tab next year. For IRS purposes, you may want to use PayPal data as that will show the money movement. Thanks.  


Well, when I tried the download, sent me to file management center and when I downloaded the 1 month file it was in chinese/japanese or something unreadable.........all I want is the selling price, the shipping charged to the buyer and the shipping I actually paid on one stinking page........I guess it's just too much to ask.

562 Views
Message 79 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:49:12 PM
automotivepartsrecyclrs
Thrill-Seeker

Why can I nolonger clear the under performing suggestions? Also why even have it when you use analyze and all we get are we could not find another listing to compare or it was a sale of my own listings.

548 Views
Message 80 of 97