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Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:16:17 PM

sandyoutlet wrote:

marsha_c wrote:

Will all new sellers be opted in to Seller Hub?

Is it only for store owners?

Will Seller Hub come with any extra benefits?


All new business sellers will be opted in to Seller Hub. It is the tool for business sellers and store owners. Consumer sellers will still use My eBay. 

 

Seller Hub has a lot of new benefits. It has restocking guidance, pricing guidance, inventory guidance, traffic/conversion data, and more. We've also added new features to the Orders tab. 


Can you explain how you are determining who is a business seller and who is a consumer seller? I was dumped into Seller Hub last week and I'm certainly not a business seller and I don't have a store. I found much of the things in Seller Hub were just nothing I would ever use such as Performance tab, Growth tab and Marketing tab yet I saw no way to get rid of them to try to pare down the screens so I could reduce the scrolling side to side and help with the load time since I'm on a really slow DSL connection.

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Message 21 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:16:18 PM
marsha_c
Adventurer
Thank you
Marsha Collier
author, For Dummies series on eBay

875 Views
Message 22 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:16:36 PM
grilled
Pathfinder

dtexley3 wrote:

tuanh.d wrote:

grilled wrote:

In the "New Version" of Seller Hub when I leave bulk feedback there is no confirmation message that says that feedback is in the process of being sent.
Why is that feature not part of the new version?


There shouldn't have been any changes to the bulk feedback flow.  We will look into why the confirmation message isn't appearing. 


I've been in other discussion threads regarding the presence and absense of the message.   From our side it's pretty random whether or not it shows.


I see the performance of the message as this:

It never appears in the New verison.

It always appears in the Old verison.

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Message 23 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:17:57 PM
Staff
Staff

grilled wrote:

tuanh.d wrote:

grilled wrote:

I ran into an issue on Seller Hub and clicked the link to revert to the "old version." 

 

Is there a place to toggle back to the new version?


If you're in Selling Manager, there's a link on the main pages to "Switch to Seller Hub".  If you're not in Selling Manager, then you can go to this link and opt-in, http://www.ebay.com/sellerhub.


I don't know what Selling Manager is.
On one of my eBay accounts I am in Seller Hub (the link you provided) and it is the old version because I had clicked "Switch back to the old version of this page."

 


Looks like you're referring to the Orders page.  After this chat session, we can opt your account back in.

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Message 24 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:18:36 PM
dtexley3
Trailblazer

sandyoutlet wrote:

marsha_c wrote:

Will all new sellers be opted in to Seller Hub?

Is it only for store owners?

Will Seller Hub come with any extra benefits?


All new business sellers will be opted in to Seller Hub. It is the tool for business sellers and store owners. Consumer sellers will still use My eBay. 

 

Seller Hub has a lot of new benefits. It has restocking guidance, pricing guidance, inventory guidance, traffic/conversion data, and more. We've also added new features to the Orders tab. 


Curious, are there differences in the features of Seller Hub for business users vs store owners?  Just asking as that might help explain discussions where different people see different things.

 

For those of us that sell collectibles and OOAK items the restocking, pricing and inventory guidance are next to useless.

 

For the last several days there appear to be severe time lags in the traffic/conversion data and sales data.  There's been at least 2 threads that I know of on this.

 

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Message 25 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:18:57 PM
Staff
Staff

sokpop wrote:

Now that I've been shoved into SH, I find that the Mobile Friendly Checker does not work with SH. All I see is the screen shot below. The wheel in the center spins, spins, spins, spins and never loads. Does this mean that forcing sellers to use SH is more important than making sure items are viewable on mobile devices? Does it mean that despite eBay's admonishments to make items mobile friendly, it really doesn't matter at all?

 

Capture.PNG


This is an issue impacting sellers inside and out of Seller Hub. We're working on a fix for it. Thanks for your patience. Mobile is extremely important to eBay, so we'll push for a fix as soon as possible. Thanks! 

856 Views
Message 26 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:19:00 PM
mendelsons
Thrill-Seeker

Curious after sending an invoice to a buyer that has not paid for an item yet, why does the link that states take me back to My eBay take you to an older version of sales history, the layout is totally different that what is offereed in seller hub sales.  why is there two versions of sales history running ?

858 Views
Message 27 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:19:29 PM
trimix
Adventurer

If you go to Sellers Hub>listings>sales and search by store catagory in the old format we would get totals now all we get is what the sales are with no dollar total and amount sold. Can they fix that too!

850 Views
Message 28 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:19:37 PM
magsmg101
Thrill-Seeker

Thank you for opting me back in.

 

The reason for resizing is that (for me)

some blocks have a fair amount of white space that is not needed.

 

846 Views
Message 29 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:19:59 PM
rock4best
Thrill-Seeker

Problem with new Promotions interface.

 

When you ebay started to farce everybody in Seller Hub interface they changed Promoted Listings interface (nothing bad) and Promotions interface, which is really bad.

I understand that people do not like changes, I don't like too. But this is not about just interface. You took our important functionality. I need to be able to have $1 or $2 off from like every $20 customer spend in our store. It wasn't a problem until you took our old interface. Some programmer would like to make life easy and they started from $5 off without any ability to put anything smaller. It was an option "OTHER", which were giving us that option. Now, $5 is the smallest possible.Old InterfaceOld InterfaceNew InterfaceNew Interface

 

After more than month and few calls to Dedicated Support I almost loose my hope anybody even care about small seller problem. Is there any possibility you will be able to let those programmers know about our situation  so they will be able to make that small change for them but crucial change for us?

 

Thank you very much in advance for your help.

836 Views
Message 30 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:21:05 PM
stoneledge
Thrill-Seeker
Last Edited 01:24:11 PM

My account is currently set to the "Old Version" of Seller Hub (or the Orders Page).  I would like to opt back in to the new version, please.  

Why would eBay put a link to allow users to switch to the old version, but not have a link to go to the new version on the page? 

 

@sandyoutlet

825 Views
Message 31 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:21:34 PM
marsha_c
Adventurer

Will Seller Hub data remain as it is, but just with format and ux improvements?

Do you plan on adding any other features?

Marsha Collier
author, For Dummies series on eBay

813 Views
Message 32 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:21:46 PM
Community Manager
Community Manager

selsa84 wrote:

I recently took advantage of the Promoted Listings and noticed that my items went lower in the search results and usually never even showed as sponsered or promoted. During the promotion my items views actually went down. When the promoted period was over the items went even lower in search results. I asked this about 2 months ago and was told that you would contact me and no one ever did. Is there a bug still in the system or is that normal?


Hi @selsa84

 

This chat is on the topic of Seller Hub. I am not aware of a bug with Promoted Listings. We will look into it and get back to you. 

Thanks. 

809 Views
Message 33 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:21:50 PM
sokpop
Scout

If I try to customize SH so it will have things I really need and used to have instead of useless market graphs and no way to easily find solds, Back to Basics, and unsolds I get messages like put in the URL or Link Text.

 

What is link text? Where is it? What is the URL? How am I supposed to find these things and successfully use them to customize my ebay page?

809 Views
Message 34 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:21:54 PM
the_saint_raphael
Adventurer

YES! YES! YES!  Please get me back into the updated version.  We sell mostly customized items, and seeing buyer messages easily is time saving.  Additionally, is there a way we can get these messages to print on the invoice too?

807 Views
Message 35 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:22:16 PM
mendelsons
Thrill-Seeker
Curious after sending an invoice to a buyer that has not paid for an item yet, why does the link that states take me back to My eBay take you to an older version of sales history, the layout is totally different that what is offereed in seller hub sales. why is there two versions of sales history running ?

Just noticed this:
The My eBay landing page is set to Selling Manager Summary above the seller manager summery.
Now it only does this after sending an invoice that i have noticed however ever time we click on my eBay it takes us to seller hub
800 Views
Message 36 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:22:48 PM
njrtsr
Trailblazer

I LOVE the "My Selling Manager Pro Summary" page and wish to God that you aren't going to take that away from me. I've tried "Seller Hub" and it is way worse for what I want it to be: a "one stop shopping" place where I can look at my store from a glance, see how much I've sold, how many items need shipped, paid for,  how many auctions have bids and what the bids are at, etc.  The current tools are GREAT! Why are you getting rid of them?

 

The "Seller Hub" page looks like a smartphone app. I know your bosses probably told you to go make something "smartphone friendly" with "flat design" etc etc and I know you've probably sunk a lot of money into this but we EBAY SELLERS LIST ON DESKTOP COMPUTERS, not smartphones! Please tell them that and let us move on with our dinosaur lives running our fulltime business with antique desktop computers, not new fangled smartphone apps. My business is too valuable to be run with such clunky gimmicky software. Please give us the option to keep using My Selling Manager Pro.

789 Views
Message 37 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:23:26 PM
Staff
Staff

readabouthorses wrote:

sandyoutlet wrote:

marsha_c wrote:

Will all new sellers be opted in to Seller Hub?

Is it only for store owners?

Will Seller Hub come with any extra benefits?


All new business sellers will be opted in to Seller Hub. It is the tool for business sellers and store owners. Consumer sellers will still use My eBay. 

 

Seller Hub has a lot of new benefits. It has restocking guidance, pricing guidance, inventory guidance, traffic/conversion data, and more. We've also added new features to the Orders tab. 


Can you explain how you are determining who is a business seller and who is a consumer seller? I was dumped into Seller Hub last week and I'm certainly not a business seller and I don't have a store. I found much of the things in Seller Hub were just nothing I would ever use such as Performance tab, Growth tab and Marketing tab yet I saw no way to get rid of them to try to pare down the screens so I could reduce the scrolling side to side and help with the load time since I'm on a really slow DSL connection.


Business sellers are determined by their registration status or a specific number of sales. Seller Hub is also for sellers who have a store or were previously using Selling Manager or Selling Manager Pro. Consumer sellers would be those who have smaller sales, not registered as a business, or not subscribed to a store, selling manager, or selling manager pro. Thanks. 

790 Views
Message 38 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:24:21 PM
I was dumped into Seller Hub yesterday (this ID) and I absolutely hate it!!!!! I need All Selling to show all relative segments on a single screen, arranged to my personal preference.  It's a blinkety-bleep nuisance to click each section separately and wait for the screen to reload!  I need to refer to all sections with a simple, smooth scroll in order to make selling decisions quickly and easily. I also need the Unsold section to include access to the bulk editor to relist or edit listings and schedule them for future launch.  Right now, the only option is to DELETE -- which obviously I do not need or want.  I keep Unsold listings intact for the full 60 days so that I can use them as templates and/or select various versions.  For example, I may have tried auction-style vs. fixed-price, with and without BIN, different shipping options or price variations. I also need sidebar links to Promotional Offers and Announcements.  These segments also should be added to the Active Selling screen if we are stuck with separate screens. Also, the link to switch back to the Classic View is broken.  It leads to a dead-end survey and does not provide an option to continue. Bottom line:  Seller Hub is a disastrous, useless mess as it now stands!  I have changed my landing page to Active Selling to avoid the AWFUL, IN-YOUR-FACE Overview screen -- but doing so merely controls my blood pressure and does not solve the issues I have addressed here.   Basically -- Seller Hub STINKS!!!!! ~~C~~
My Glass Duchess
Quoting Mom: In polite society, "hey" is for horses.
762 Views
Message 39 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:24:28 PM
trimix
Adventurer

Alan do you know where in the sellers hub does a sold item have the ship by date?

755 Views
Message 40 of 97