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Community Chat, Aug 30th @ 1pm PT - Seller Hub

Community Chat, Aug 30th @ 1pm PT - Seller Hub

Community Manager
Community Manager
Last Edited 11:03:55 AM

Do you have any questions regarding Seller Hub? Join this chat with eBay experts to have your questions answered. 

 

Chat with you then! slight smile

1,840 Views
Message 1 of 97
96 REPLIES

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:00:16 PM
Community Manager
Community Manager

Thanks for joining us today, the thread is now open for replies. 

1,462 Views
Message 2 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:02:13 PM
grilled
Pathfinder

I ran into an issue on Seller Hub and clicked the link to revert to the "old version." 

 

Is there a place to toggle back to the new version?

1,435 Views
Message 3 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:03:38 PM
dhbookds
Rockstar

Is there ever going to be a downloadable ebay report for IRS purposes?  Had several discussions last year with someone who said it was being worked on.....something similiar to what SMPro has.

1,411 Views
Message 4 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:04:29 PM
marsha_c
Adventurer

Will all new sellers be opted in to Seller Hub?

Is it only for store owners?

Will Seller Hub come with any extra benefits?

Marsha Collier
author, For Dummies series on eBay

1,400 Views
Message 5 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:04:41 PM
grilled
Pathfinder

In the "New Version" of Seller Hub when I leave bulk feedback there is no confirmation message that says that feedback is in the process of being sent.
Why is that feature not part of the new version?

1,384 Views
Message 6 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:06:34 PM
trimix
Adventurer

Do you think we may get back Store Catagory Totals on sales. I sell in multiple catagorys and i am not able to get dollar amount of total sales for 90 days.

1,367 Views
Message 7 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:06:39 PM
Staff
Staff

grilled wrote:

I ran into an issue on Seller Hub and clicked the link to revert to the "old version." 

 

Is there a place to toggle back to the new version?


If you're in Selling Manager, there's a link on the main pages to "Switch to Seller Hub".  If you're not in Selling Manager, then you can go to this link and opt-in, http://www.ebay.com/sellerhub.

1,373 Views
Message 8 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:07:28 PM
Staff
Staff

dhbookds wrote:

Is there ever going to be a downloadable ebay report for IRS purposes?  Had several discussions last year with someone who said it was being worked on.....something similiar to what SMPro has.


Thanks for your question. We've recently added a download button to the "Orders" tab in Seller Hub. We're looking to also add that to the "Performance" tab next year. For IRS purposes, you may want to use PayPal data as that will show the money movement. Thanks.  

1,354 Views
Message 9 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:08:20 PM
grilled
Pathfinder
Last Edited 01:12:16 PM

tuanh.d wrote:

grilled wrote:

I ran into an issue on Seller Hub and clicked the link to revert to the "old version." 

 

Is there a place to toggle back to the new version?


If you're in Selling Manager, there's a link on the main pages to "Switch to Seller Hub".  If you're not in Selling Manager, then you can go to this link and opt-in, http://www.ebay.com/sellerhub.


I don't know what Selling Manager is.
On one of my eBay accounts I am in Seller Hub (the link you provided) and it is the old version because I had clicked "Switch back to the old version of this page."

 

1,337 Views
Message 10 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:09:55 PM
magsmg101
Thrill-Seeker

Hello Alan and thank you for this chat,


I started using the hub about a year ago and the learning curve has been steep.

It is not intuitive, and requires a lot of clicking or extra tabs to get the job (listing) done.

 

The 4:30 min video was ok, it really did not go far enough (in my opinion)

i.e. the presenter pointed to the “customize” link but did not show or explain each function.

 

Is there any way we can resize the blocks? If not, may I put that out as a suggestion.

 

Also I managed to revert to the old view of the hub. How do I get the new one back?( the one that shows delivered under the actions column)

Thank you

 

 

 

 

1,299 Views
Message 11 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:09:56 PM
Staff
Staff

grilled wrote:

In the "New Version" of Seller Hub when I leave bulk feedback there is no confirmation message that says that feedback is in the process of being sent.
Why is that feature not part of the new version?


There shouldn't have been any changes to the bulk feedback flow.  We will look into why the confirmation message isn't appearing. 

1,299 Views
Message 12 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:11:06 PM
Staff
Staff

marsha_c wrote:

Will all new sellers be opted in to Seller Hub?

Is it only for store owners?

Will Seller Hub come with any extra benefits?


All new business sellers will be opted in to Seller Hub. It is the tool for business sellers and store owners. Consumer sellers will still use My eBay. 

 

Seller Hub has a lot of new benefits. It has restocking guidance, pricing guidance, inventory guidance, traffic/conversion data, and more. We've also added new features to the Orders tab. 

1,294 Views
Message 13 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:13:10 PM
sokpop
Scout

Now that I've been shoved into SH, I find that the Mobile Friendly Checker does not work with SH. All I see is the screen shot below. The wheel in the center spins, spins, spins, spins and never loads. Does this mean that forcing sellers to use SH is more important than making sure items are viewable on mobile devices? Does it mean that despite eBay's admonishments to make items mobile friendly, it really doesn't matter at all?

 

Capture.PNG

1,245 Views
Message 14 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:13:35 PM
dtexley3
Trailblazer

tuanh.d wrote:

grilled wrote:

In the "New Version" of Seller Hub when I leave bulk feedback there is no confirmation message that says that feedback is in the process of being sent.
Why is that feature not part of the new version?


There shouldn't have been any changes to the bulk feedback flow.  We will look into why the confirmation message isn't appearing. 


I've been in other discussion threads regarding the presence and absense of the message.   From our side it's pretty random whether or not it shows.

1,239 Views
Message 15 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:14:36 PM
the_saint_raphael
Adventurer

Hi!  We had an enhanced seller hub update about a month ago, then after 2 weeks this dissappeared to the older seller hub version.  The update had some great enhancements to it such as new shipping update status on the overview page, and the ability to see buyer messages without drilling down into the item number on the sold ship now page. 

 

Is there a way to get this update back? 

1,218 Views
Message 16 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:14:42 PM
Staff
Staff

magsmg101 wrote:

Hello Alan and thank you for this chat,


I started using the hub about a year ago and the learning curve has been steep.

It is not intuitive, and requires a lot of clicking or extra tabs to get the job (listing) done.

 

The 4:30 min video was ok, it really did not go far enough (in my opinion)

i.e. the presenter pointed to the “customize” link but did not show or explain each function.

 

Is there any way we can resize the blocks? If not, may I put that out as a suggestion.

 

Also I managed to revert to the old view of the hub. How do I get the new one back?( the one that shows delivered under the actions column)

Thank you

 

 

 

 


Thanks for your comment. There is no way to resize the blocks. You can only remove them at this point. We are working on making the overview page more intuitive over the upcoming months. 

 

We can opt you back into the new version of Orders. We'll do it for you after this chat session. Thanks!

1,216 Views
Message 17 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:15:12 PM
Staff
Staff

trimix wrote:

Do you think we may get back Store Catagory Totals on sales. I sell in multiple catagorys and i am not able to get dollar amount of total sales for 90 days.


Thanks for the feedback.  We'll take the feature into consideration for a future release.  

1,216 Views
Message 18 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:15:31 PM
selsa84
Adventurer

I recently took advantage of the Promoted Listings and noticed that my items went lower in the search results and usually never even showed as sponsered or promoted. During the promotion my items views actually went down. When the promoted period was over the items went even lower in search results. I asked this about 2 months ago and was told that you would contact me and no one ever did. Is there a bug still in the system or is that normal?

1,209 Views
Message 19 of 97

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

Re: Community Chat, Aug 30th @ 1pm PT - Seller Hub

in reply to Aug 30, 2017 1:16:05 PM
Staff
Staff

the_saint_raphael wrote:

Hi!  We had an enhanced seller hub update about a month ago, then after 2 weeks this dissappeared to the older seller hub version.  The update had some great enhancements to it such as new shipping update status on the overview page, and the ability to see buyer messages without drilling down into the item number on the sold ship now page. 

 

Is there a way to get this update back? 


Just let me know if you would like to get the view back and we'll opt you back in. Thanks! 

1,196 Views
Message 20 of 97